The Cut & Craft York

Review summary

1. S

   Sue

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing just a steep on adding 20%service charge ..but overall a fantastic experience
   

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   The Cut & Craft YorkResponded today

   Thank you Sue for your review. Our service charge is 10% and this is completely optional with no expectation to pay. We are delighted to learn you had an amazing experience with us & we look forward to welcoming you back again int he future! The Cut & Craft
   

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2. P

   Pamela

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very tasty and enjoyable meal. Husband had the tomahawk steak and I had seabass. Delicious and beautifully cooked! Staff were great. Very friendly without being overbearing and smarmy. Would definitely recommend!
   

   The Cut & Craft YorkResponded today

   Thank you Pamela for taking time to leave us a review. We are thrilled to learn of your tasty & enjoyable experience & we really appreciate your feedback! We hope to welcome you back again in the near future for another 5* experience! The Cut & Craft
   

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3. V

   Victoria

   Newcastle

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was absolutely delicious and the staff were amazing.
   

   The Cut & Craft YorkResponded today

   Thank you so much Victoria for your review. We are so pleased to hear you found your food to be delicious & our team to be amazing, we will certainly share this amazing feedback with them! We hope to welcome you back again soon for another 5* experience! The Cut & Craft
   

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4. T

   Tracey

   London

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Well situated in York. Ambience was lovely as were the staff and I had the best burger I have ever eaten. Definitely 11 out of 10
   

   The Cut & Craft YorkResponded today

   Thank you so much Tracey for your review. We are so pleased to learn you thoroughly enjoyed your burger & the service given by our team, we will be sure to share your feedback with them! We look forward to welcoming you back again for another 5* experience! The Cut & Craft
   

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5. L

   Liam

   London

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   It was just, okay. We arrived at 3pm for the Sunday Lunch Sharer. The restaurant interior is very nice and a nice ambience but the roast itself didn’t excel. Roast potatoes not crispy. Small amount of pork. Chicken a bit dry. However the beef was good albeit thin slices. Plenty of gravy. Nice vegetables and big Yorkshire Puddings. Could probably get a more satisfying roast for a smaller price somewhere else.
   

   The Cut & Craft YorkResponded today

   Thank you Liam for your review, We strive to deliver exceptional meals to all of our guests & are so sorry to hear that we failed to meet your expectations on this occasion. We will share your feedback with our Head Chef as we truly value all feedback. We truly value all of our guests & hope to welcome you back again in the future to turn this experience around. The Cut & Craft
   

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6. C

   Cordelia

   Cheshire

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   When entering the restaurant didn’t feel the welcome was very good we were early at 9.10 for a 9.30 booking to be abruptly told table won’t be ready until 9.30 didn’t mind that at all but we suggested can we wait for a drink there was lots of members of staff around the desk and no one asked what drink we wanted, so we went and asked ourselves, the young girl wasn’t really friendly, looked like she didn’t want to be there, but she was nicer as she took us to our table but that was late at 9.40 Starters were very nice, I had pork partner had scallops that was really nice but very expensive for what it was, had chateaubriand had all the sauces only liked two of them, when the steak came over looked nice there was some seasoning salt on the board which I tasted with my finger - then a member of staff came over and said think u have been given someone else’s food and took it away minute later brought it back, that was the worst part of the service wouldn’t u check before carrying someone’s dinner around I also said I tasted the salt and he was willing to give that to another table really bad, also ordered home made chips but the brought fries over then 5 mins later they brought the proper ones. Drinks were nice, desserts were the worst part of the food - bread and butter pudding bland and stodgy and the baked Alaska wasn’t baked Alaska served in a cocktail glass didn’t taste that great, but then were also rushed out of there at the end security coming around saying need to leave now, it closes at 12 and it was 11.44 and I had a little bit of wine left it’s a restaurant not a pub and we were served late - and then very much rushed out after spending £319 In there overall - the experience was a little disappointing
   

   The Cut & Craft YorkResponded today

   Thank you Cordelia for your review, We are truly sorry to hear about your experience with the service you received during your recent visit. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. Providing exceptional service and delicious food to all our guests is our highest priority, and it is disheartening to learn that we did not meet your expectations in this regard. Your feedback is important to us, and we take it seriously as we continuously work to improve and enhance the overall dining experience for our customers. We truly hope to welcome you back again in the future to turn this experience around. The Cut & Craft
   

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7. S

   Selina

   Yorkshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Absolutely brilliant place to eat, food and service was excellent
   

   • 

   The Cut & Craft YorkResponded today

   Thank you Selina for your review. We are delighted to learn you enjoyed your most recent experience with us & really appreciate your feedback! We can't wait to welcome you back again in the future for another 5* experience! The Cut & Craft
   

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8. N

   Nikki

   Essex

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Exceptional food , service was good , even had manager asking if we ok x Highly recommend
   

   The Cut & Craft YorkResponded today

   Thank you so much Nikki for your fabulous review. We are thrilled to learn you enjoyed every aspect of your visit with us & really appreciate your feedback and recommendation! We can't wait to welcome you back again soon! The Cut & Craft
   

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9. S

   Saul

   Berkshire

   4 reviews

   vip
   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my family visited yesterday and must say everything was fantastic the food drinks service was superb this is the fourth time visiting and never fails to dissapoint every time we're up from London this restaurant is a must for us
   

   The Cut & Craft YorkResponded today

   Thank you so much Saul for your lovely review. We are thrilled to learn you enjoyed your most recent experience with us & we will be sure to share your feedback with our whole team! We look forward to welcoming you back again on your next visit to York! The Cut & Craft
   

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10. D

    David

    Yorkshire

    1 review

    4.0

    1 review

    Dined 4 days ago

    1. Overall 4
    2. Food 2
    3. Service 5
    4. Ambience 5

    The meat on their sizzler special was cold the hot stone and gravy was also cold. I did mention this to the staff but it was too late for it to be precooked as I was on a tight schedule. Not very happy, but first time I have been disappointed. Hopefully it was a one off. The experience, however, spoilt the family day out.
    

    The Cut & Craft YorkResponded today

    Thank you David for taking time to share some feedback on your most recent visit. Please accept our sincere apologies for your experience, although we strive for excellence, regrettably it seems we fell short of meeting your expectations on this occasion. We have shared your feedback with our Head Chef who will investigate how this happened, we hope you can accept our apology. We hope to welcome you back again int he future to turn this experience around. The Cut & Craft
    

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