The Cut & Craft York

Review summary

1. L

   Logan

   Yorkshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing, great atmosphere, nice staff and really nice restaurant
   

   The Cut & Craft YorkResponded 1 day ago

   Thank you Logan for your review. We are thrilled to learn you enjoyed your whole experience with us on Saturday, we really appreciate your kind feedback! We hope to welcome you back again soon! The Cut & Craft
   

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2. A

   Abbie

   Yorkshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service from arrival and throughout. Amazing gluten free options and best meal I’ve had in a while.
   

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   The Cut & Craft YorkResponded 1 day ago

   Thank you Abbie for your review. We are pleased to learn you enjoyed your visit & we hope to welcome you back again soon for another 5* experience! The Cut & Craft
   

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3. m

   michelle

   Yorkshire

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fabulous dining experience for my fathers 70th, the decor of the building is beautiful. The servers attentive but respectful, quality of food extremely high, will return.
   

   The Cut & Craft YorkResponded today

   Thank you Michelle for your review. We are thrilled to learn you enjoyed your father's 70th birthday celebrations with us here in York, we will be sure to share your wonderful feedback with our whole team! We look forward to welcoming you back again in the future for another 5* experience! The Cut & Craft
   

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4. R

   Ryan

   Glasgow

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Disappointed, given the reputation and price! Starters were good, but when the mains came out, most were cold and had to be re-done. Fillet steak came out very crispy almost burnt around edges, replacement much better but took a long time and most of the table had already finished. The food was also mis-distributed and meant each person didn’t get what they ordered in terms of how the steaks were cooked. Steaks were quite good but standard not as high as price warrants, some a bit chewy.
   

   The Cut & Craft YorkResponded today

   Thank you Ryan for taking time to leave us some feedback on your most recent visit. We are so sorry to hear your experience didn't meet your expectations. We understand the importance of service hot, delicious dishes, and we apologise for the issues with your Main courses. It is disappointing to hear that the replacement dishes took longer thank expected and that the distribution was uneven. We will be addressing your concerns with our Front & back of house teams to ensure a consistent experience moving forward. We truly value your feedback and hope you will give us another opportunity to better showcase the quality you deserve. The Cut & Craft
   

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5. H

   Helen

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant stands head and shoulders above the majority. The environment and ambience truly add to the experience. The service is excellent - attentive but not too much. Staff are highly trained and care! Food quality was superb and the portions just right. Will be returning!
   

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   The Cut & Craft YorkResponded today

   Thank you so much Helen for taking time to share your experience with us. We are absolutely delighted to learn you have enjoyed every aspect of your visit, we can't wait to share this wonderful feedback with our entire team! We really appreciate your review & look froward to welcoming you back again in the future! The Cut & Craft
   

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6. R

   Rachel

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous experience loved the food and Argentine malbec😍
   

   The Cut & Craft YorkResponded today

   Thank you Rachel fro your lovely review. We are so pleased to learn of your gorgeous experience & we hope to welcome you back again soon! The Cut & Craft
   

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7. J

   Jo

   Yorkshire

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Book table for two at 16.30 hrs. At 18.10 hrs (immediately after finished desert) we were brought our bill. This was not requested, as we planned to have another drink (or two) We paid the bill and left, as we looked back our table had already been cleaned and joined other tables to accommodate a larger party. Felt rushed and spoiled our 1st visit to cut and craft
   

   The Cut & Craft YorkResponded today

   Thank you Jo for taking time to share some feedback on your most recent visit. We are truly sorry to hear about your experience as it is never our intention to make any of our guests feel rushed. All of our tables for 2 are allocated 1 hours and 30 mins as shown on your confirmation email, we will always try our best to extend this time where we can however, at our peak times this may not be possible. We apologise if this was not further explained by our team & we will share your feedback with them to avoid disappointment moving forward. We value all of our guests & hope to have the opportunity in the future to provide you with a more relaxed and enjoyable experience. The Cut & Craft
   

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8. S

   Samantha

   Yorkshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed our visit lovely friendly staff great food.
   

   The Cut & Craft YorkResponded 1 day ago

   Thank you Samantha for your review. We are so pleased to learn you enjoyed your visit with us on Saturday, thank you for your feedback! We hope to welcome you back again soon for another 5* experience! The Cut & Craft
   

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9. S

   Suzanne

   VIP

   Worcestershire

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We were not shown to our table until 30 mins after our reservation. The staff were very apologetic and we got a free glass of Prosecco once at our table so good service recovery. What would have made it given better was to have that whilst we were waiting and with the menu. Staff generally very good and food was fine. Would not go back I doubt.
   

   The Cut & Craft YorkResponded today

   Thank you Suzanne for taking time to share your feedback on your most recent visit with us. We are so sorry to hear your experience was affected by the delay in being seated, and we sincerely apologise for the inconvenience. While we are pleased our team were able to make things right with a complimentary glass of prosecco, we understand that having a menu available during your wait could have improved your experience. We will share your feedback with our Host team to enhance our guest experience moving forward. We are pleased that you found the service and meals enjoyable & hope you will reconsider giving us another opportunity in the future to provide a smoother experience. The Cut & Craft
   

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10. r

    roy

    Yorkshire

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Another great evening and meal at Cut & Craft York , really good atmosphere and great service.
    

    The Cut & Craft YorkResponded 1 day ago

    Thank you Roy for taking time to leave us a review. We are so pleased to hear of another great evening here with us in York, thank you so much for your lovely feedback! We hope to welcome you back again soon for another 5* experience! The Cut & Craft
    

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