The Exchange

Review summary

1. A

   Angel

   Washington DC

   1 review

   3.0

   1 review

   Dined on December 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The restaurant only had one server working and she just couldn’t get everything done.
   

   The ExchangeResponded 5 days ago

   Thank you for sharing your experience. We sincerely apologize for the wait you encountered due to having only one server on staff. We understand how important prompt service is and will work on improving our staffing to ensure a better experience for all our guests. We hope to have the chance to serve you again soon!
   

   Is this helpful?

   Report
2. M

   Mosheaff

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a fun place to enjoy delicious light appitizer food. Fun drinks and the best view in Lancaster city!
   

   The ExchangeResponded 5 days ago

   Thank you for your wonderful review! We're thrilled to hear you enjoyed the appetizers, drinks, and the view. It’s always great to know our guests enjoy our establishment. We look forward to welcoming you back soon for another great experience!
   

   Is this helpful?

   Report
3. S

   Sharon

   Philadelphia

   23 reviews

   4.0

   23 reviews

   Dined on December 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pizza was great! Seating can be uncomfortable, table too small for 4 diners. Service top notch!
   

   The ExchangeResponded 5 days ago

   Thank you for your kind words! We're so glad you enjoyed your meal and had a positive experience with our service. We also appreciate your feedback on the seating, and we will definitely take it into consideration as we continue to improve. We hope to welcome you back soon for another great meal!
   

   Is this helpful?

   Report
4. N

   Nichole

   Philadelphia

   4 reviews

   4.0

   4 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 5

   If only they would increase their food quality and offerings! The view and ambiance side top notch!!
   

   The ExchangeResponded 5 days ago

   Thank you for your feedback! We're so glad you enjoyed the view and ambiance. We truly appreciate your suggestions regarding our food quality and offerings, and we'll certainly take them into consideration as we strive to improve. We hope to have the opportunity to welcome you back soon!
   

   Is this helpful?

   Report
5. R

   Robert

   Philadelphia

   1 review

   5.0

   1 review

   Dined on December 5, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Please bring back the normal fries! Service was great!
   

   The ExchangeResponded on December 9, 2024

   Hi Robert! We are are glad to hear you enjoyed the service at The Exchange! Since our menu changes seasonally, we will take your request into consideration! Hope to see you again soon!
   

   Is this helpful?

   Report
6. P

   Peggy

   Atlantic City

   2 reviews

   3.0

   2 reviews

   Dined on December 2, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Food choices were limited . Food quality was poor. However the ambience and service were excellent!
   

   The ExchangeResponded 5 days ago

   We're sorry to hear we did not live up to your expectations. I would love to talk more about your experience with the food quality.
   

   Is this helpful?

   Report
7. C

   Christina

   Philadelphia

   1 review

   4.0

   1 review

   Dined on November 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We usually love our time at the Exchange. Last night was def an off night for them. From not having the proper drinkware, to slow service, to cold red wine...I really hope it was just a fluke.
   

   The ExchangeResponded on November 30, 2024

   Christina, we apologize for the less than stellar experience you had with us yesterday evening. Unfortunately, our evening was compromised by a series of unforeseen network issues, which slowed down our service, and ability to process orders and checks correctly, which ultimately lead to us closing early. We would love to invite you back for dinner for two, on us, at your earliest convenience. Sincerely, Mia Carlson Director of Restaurants
   

   Is this helpful?

   Report
8. L

   Liz

   Philadelphia

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the moment my best friend and I walked through the door, the customer service was amazing. Staffing were kind, the server was very thorough, kind, and fast paced. Our experience was amazing and will be returning again very soon!
   

   • 
   • 
   • 

   The ExchangeResponded on November 25, 2024

   Hi Liz! Thank you so much for the wonderful review! We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
9. J

   Jocelyn

   Philadelphia

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s was an amazing experience, we celebrated our 23rd anniversary and the food was delicious, our waitress was wry nice and the atmosphere cozy, relaxing and beautiful, We will be back very soon . 100% recommend
   

   The ExchangeResponded on November 25, 2024

   Thank you so much for your kind words! We're honored that you chose to celebrate your 23rd anniversary with us. It’s wonderful to hear that you enjoyed the food, service, and atmosphere – we truly aim to create a memorable and relaxing experience for all of our guests. We can't wait to welcome you back soon for another special visit. Thank you again for the recommendation!
   

   Is this helpful?

   Report
10. G

    Gloria

    Philadelphia

    1 review

    1.0

    1 review

    Dined on November 15, 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 3

    Food was horrid. We purchased the Hanger Steak and Frites and our steak was burnt, with a bitter taste.
    

    The ExchangeResponded on November 25, 2024

    Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent experience with the Hanger Steak and Frites did not meet your expectations. Our goal is always to provide flavorful and high-quality dishes, and we sincerely apologize that the steak was not prepared to your liking. We’d love the opportunity to make things right and hope you will give us another chance.
    

    Is this helpful?

    Report