The Federal Grill - Hedwig Village

Review summary

1. J

   Julie

   New Mexico

   11 reviews

   4.0

   11 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   My favorite lunch item is the French Dip, but this visit it was not the same nor as good. The bun was sweet like Hawaiian bread and the meat was tasteless. So disappointed. Don't know if I'll try again.
   

   The Federal Grill - Hedwig VillageResponded today

   Thank you for sharing your feedback, Julie. We're so glad you enjoy the service and ambiance, but we’re truly sorry to hear the French Dip didn't meet your expectations this time. Please let us know the best way to contact you directly — and we will have a GM reach out to make it up to you. Thank you!
   

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2. AW

   AmandaW

   VIP

   Houston

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambiance. Friendly staff and amazing food. I highly recommended. The cheeseburger egg rolls and bang bang shrimp as appetizers were great.
   

   The Federal Grill - Hedwig VillageResponded 2 days ago

   Thank you for the fantastic review, Amanda! We’re so glad you enjoyed the ambiance, service, and food. The cheeseburger egg rolls and Bang Bang Shrimp are definitely crowd favorites! We appreciate your recommendation and look forward to having you back soon!
   

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3. E

   Elizabeth

   Houston

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great place, great service, love the bar! Would vist again.
   

   The Federal Grill - Hedwig VillageResponded 2 days ago

   Thank you for your thoughtful review, Elizabeth! We’re so glad to hear you enjoyed the service, ambiance, and bar. We appreciate your feedback on the French Dip and will certainly look into the menu to keep things fresh. We hope to see you again soon and provide an even better experience!
   

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4. D

   David

   VIP

   Houston

   1 review

   3.0

   1 review

   Dined on December 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I had high expectations for my visit to Federal American Grill, but unfortunately, the experience fell short in several areas. Despite having a reservation, I waited an additional 30 minutes past my scheduled time to be seated. To add to the disappointment, I was given a high-top table instead of the standard table I had specifically requested. Once seated, it took another 15 minutes before anyone brought water or took our drink orders. I brought these concerns to our server's attention, but instead of a professional response, I was met with a casual 'Bro,' which felt out of place for the setting and situation. When the food finally arrived, it was warm at best, not the hot, freshly-prepared meal I had been anticipating. The server eventually sent the manager over, but instead of addressing the ongoing issues, he simply asked, 'Is everything okay?' without showing genuine concern or offering meaningful resolution. While I understand that every restaurant can have an off night, the combination of delays, lack of attention to detail, and unprofessional service made this visit disappointing. I hope management takes these concerns seriously and works on improving both service and guest experience moving forward.
   

   The Federal Grill - Hedwig VillageResponded today

   Thank you for your detailed feedback, David. We sincerely apologize for the issues you encountered during your visit, from the delayed seating to the unprofessional service you experienced. This is certainly not the level of service we strive to provide. We deeply appreciate you bringing these concerns to our attention. We value your feedback and hope you’ll consider giving us another opportunity to provide a better experience in the future. Please let us know the best way to contact you directly — and we will have a GM reach out to make it up to you. Thank you!
   

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5. A

   Ana

   VIP

   Houston

   14 reviews

   5.0

   14 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tasty food, casual or semi dressy attire, and a very energetic atmosphere. Both times I’ve been has been during the Christmas season so it has been consistently packed. But the service has been great nonetheless.
   

   The Federal Grill - Hedwig VillageResponded 2 days ago

   Thank you for the fantastic review, Ana! We’re so glad you enjoyed the food, service, and lively atmosphere during your visits. We appreciate your kind words, especially during the busy holiday season. We look forward to welcoming you back soon!
   

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6. B

   Brad

   VIP

   Houston

   32 reviews

   5.0

   32 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food as always. The food is consistently delicious. Service was but below par of past experiences but still adequate.
   

   The Federal Grill - Hedwig VillageResponded on December 23, 2024

   Thank you for sharing your review, Brad! We're happy to hear that you enjoyed the food and atmosphere as always. We also appreciate your feedback on the service. We'll be sure to look into this and work on maintaining the high standards you've come to expect from us. We look forward to welcoming you back soon!
   

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7. G

   Glenn

   VIP

   Dallas

   8 reviews

   5.0

   8 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was great. Got a little loud as the evening progressed.
   

   The Federal Grill - Hedwig VillageResponded on December 23, 2024

   Thank you for your kind review, Glenn! We're thrilled to hear that you enjoyed the food and service. We know things can get a bit lively as the evening goes on, but we're glad it didn't take away from your experience. We hope to welcome you back soon for another great visit!
   

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8. T

   Tricia

   VIP

   Houston

   15 reviews

   5.0

   15 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food. Service was terrific. And the Old Fashion was fantastic!
   

   The Federal Grill - Hedwig VillageResponded on December 22, 2024

   Thank you, Tricia! We're thrilled to hear you enjoyed the food, service, and Old Fashioned! We’re so glad you had a wonderful experience and appreciate your feedback. We look forward to welcoming you back soon!
   

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9. R

   Ralph

   Houston

   3 reviews

   5.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and atmosphere. Definitely one of my go to restaurants in Houston.
   

   The Federal Grill - Hedwig VillageResponded 2 days ago

   Thank you for the amazing review, Ralph! We're so happy to hear that the food and atmosphere exceeded your expectations. It’s wonderful to know we’re one of your go-to spots in Houston! We look forward to welcoming you back soon!
   

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10. D

    David

    Houston

    1 review

    2.0

    1 review

    Dined on December 18, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    My ribeye was very grisly. The green beans were under cooked. I had to ask for pepper and salt shakers.
    

    The Federal Grill - Hedwig VillageResponded on December 22, 2024

    Thank you for your feedback, David. We're very sorry to hear that your ribeye and green beans didn’t meet expectations. We apologize for the service lapses regarding the condiments. Your experience is important to us, please let us know the best way to contact you directly — and we will have a GM reach out to make it up to you.
    

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