The Footman - Mayfair

Review summary

1. S

   Sally

   London

   6 reviews

   vip
   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Wasn’t told was sitting on a small table in the bar and not in the restaurant and could only have items from the bar menu. Very disappointed.
   

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2. m

   mistiv

   London

   54 reviews

   2.0

   54 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Things were just clumsy and poorly executed. Perhaps the waitress was new but she cleared my friends starter plate whilst I was still eating. And immediately told us that our mains were ready and did we want them. I was still eating my starter! Then once I did finish a few minutes later she cleared other empty tables and took an age to actually clear my plate. Then the main came instantly and had clearly been sitting under a heat lamp waiting to be served. The starter was good. The main (roast) was disappointing. Neither of us like parsnips or sprouts so asked them not to be served (this was done as asked), but then we ordered a side of Cauliflower Cheese to make up for the removal of the vegetable and there wasn't any left nor any other alternate vegetable option aside from the sprouts. So, it was a dull meal of turkey, carrot, potato and a cold Yorkshire pudding. The food was cooked adequately but for the price it was disappointing and we did not consider it good value for money. The lights were abruptly turned down at about 8.15 pm and the bill was brought and dumped on the table at 8.30. All in all very disappointing.
   

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3. S

   Simon

   London

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Waitress was rude. Asked to move before table time permitted and late sitting
   

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4. p

   pierre

   New York City

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good traditional food - good and friendly service - nice room
   

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5. I

   Iain

   London

   3 reviews

   5.0

   3 reviews

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really like the upstairs dining room here. It’s quiet and comfortable with great service and excellent food. It’s a good choice for a business lunch or dinner.
   

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6. OT

   OpenTable Diner

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined on October 5, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great location, good food, it took quite a long to get the table but the rest was very good!
   

   • 

   The Footman - MayfairResponded on October 7, 2024

   Hi there, Thank you for leaving us a 4 star rating! Please come back soon so we can give you a 5 star experience. Warm Regards, Team Footman
   

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7. r

   robert

   New York City

   83 reviews

   vip
   5.0

   83 reviews

   Dined on October 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were outstanding. Steak was particularly tender. Great wine and beer in a true London Pub. Highly recommend
   

   The Footman - MayfairResponded on October 6, 2024

   Hi Robert, Thank you for taking the time to leave us a 5 star review. We are delighted that you enjoyed the food and service. Hope to see you back soon. Warm Regards, Team Footman
   

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8. V

   Vanessa

   Vancouver

   1 review

   3.0

   1 review

   Dined on September 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Unfortunately it did not meet our expectations. Pub was recommended by our hotel concierge. The food was cold and the service was ok but not great. They were out of stock of Guinness.
   

   The Footman - MayfairResponded on October 1, 2024

   Hi Vanessa, Thank you for letting us know about your recent visit to our pub, and I'm really sorry that we've not been able to give you the great experience you was expecting. We hope you give us another try as this is not our usual standard. Warm Regards, Team Footman
   

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9. K

   Kristen

   London

   12 reviews

   3.0

   12 reviews

   Dined on September 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Admittedly we were late but I did call ahead and let the restaurant know we were running late, on our way, and would be there shortly. When we got there we were discouraged by our hostess/waitress from actually eating at the restaurant and to instead dine at the pub downstairs, but we insisted on the restaurant as we had seen the menu and booked on that information. There was another table upstairs so we were not the only ones eating yet it is not like the place was full. We were told the kitchen would close at 9:30pm which I thought a bit early, but we had time and put our starters and mains orders in. We also had not one but 2 bottles of fine wine. Our waitress then disappeared for the rest of our meal. When someone did finally show up. we asked for a dessert menu only to be told the kitchen had closed and no more orders would be taken. So where was our waitress? Why didn't she come to ask us if we wanted anything else before the kitchen closed? We were told we could stay and keep on drinking at the table -but also told if we wanted more to drink we could go downstairs to the pub. We asked how late the pub would be open -to know if we should stay or move onto another place. We were told 11:30pm? (yes 11:30pm) so we stayed had another round. The bell rang for last call and after deciding on our order were told that the bar was closed -at 11:03pm. OK, fine, pub rules, but we were told 11:30pm by the staff. It was a disappointing experience as we really felt the staff clearly didn't want to be there working, didn't want us to be there, they didn't want to serve or help us. The food was good, but that is not how we will remember our dinning experience here. And after all that, our bill was over 300 pounds for 3 of us!!! Which we would have no problem paying had we just had better service. And pudding.
   

   The Footman - MayfairResponded on October 1, 2024

   Hi Kristen, I am really sorry to hear your visit with us did not meet your expectations and that you did not feel welcome as this is something we pride ourselves on achieving with our guests. Our kitchen does close at 9:30pm Monday to Saturday, 8:30pm on Sunday and the pub itself closing at 11pm, 10pm on Sundays. Again, apologies if there was any miscommunication surrounding this. Please feel free to contact us if you would like to discuss this incident further. We hope you give us another try as this is not our usual standard. Warm Regards, Team Footman
   

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10. O

    Oliver

    Montreal

    1 review

    3.0

    1 review

    Dined on September 1, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    The serving staff were very sweet but the food was disappointing given the reviews I had read on OpenTable. The Yorkshire pudding was hard and the roast potatoes undercooked. The fish and chips were better but didn’t give “gastropub”
    

    The Footman - MayfairResponded on September 10, 2024

    Hi Oliver, Thank you for taking the time to provide feedback. It's disappointing to read that the food this visit did not live up to your expectations. If you get a chance, we'd appreciate some more information, please contact us at info@thefootmanmayfaircom Warm Regards, Team Footman
    

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