The Grahamston

Review summary

1. J

   John

   Glasgow

   3 reviews

   5.0

   3 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service was excellent notably the Saturday afternoon tea selection buffet
   

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2. A

   Angela

   Glasgow

   1 review

   5.0

   1 review

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely way to spend an afternoon with your friends. Food was delicious, also good that tarts and good quality sausage rolls were on offer too. Cakes lovely to look and and all good quality fresh cream. Yum yum
   

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3. R

   Rosalyn

   Glasgow

   3 reviews

   4.0

   3 reviews

   Dined on September 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great selection of savouries and cakes and staff were lovely. Only downside was we had to seek out someone to order drinks more than once, but once we asked we were dealt with quickly .
   

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4. OT

   OpenTable Diner

   Glasgow

   1 review

   3.0

   1 review

   Dined on September 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Whilst the hotel is beautiful and there was a great selection of yummy savoury snacks and pretty dainty little pastries, tarts & sponges the room was absolutely freezing and this was clearly a known problem as there was small mini heaters placed throughout the restaurant. This cold drafty room unfortunately spoilt the pretty relaxing afternoon we had hoped for.
   

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5. C

   Claire

   Glasgow

   1 review

   1.0

   1 review

   Dined on September 21, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Overall very poor experience. Staff appeared irritated by the numbers of people presenting for afternoon tea. Kept getting hearded into another room by bar staff when we wanted a drink before the tea. Staff incorrectly anticipating our requests by shouting afternoon tea in the other entrance before we even spoke. When we eventually went for our tea it was like a noisy breakfast buffet. While food was ok the experience was let down by poor execution. The room was chilly, nose level high. The service so poor with staff taking tea order and then reappearing 10 mins later with no order and introducing themselves again. Embarrassing I received this voucher as a gift and I wish the giver had saved their money.
   

   The GrahamstonResponded on October 3, 2024

   Dear Claire, Thank you for your review. We appreciate your feedback regarding the quality of our afternoon tea experience. It's great to hear that you found the food satisfactory. However, I regret that the overall execution did not meet your expectations. High volumes of guests can sometimes lead to challenges in service, and it seems that our team struggled to manage the demands of the day effectively. Your description of the ambience is noted, and I understand how that would detract from your experience. We aim to provide a serene atmosphere for our guests, especially during afternoon tea. We sincerely apologise for any inconvenience caused during your visit. We hope to have the opportunity to welcome you back for a better experience, kind regards,
   

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6. B

   Brian

   Edinburgh

   4 reviews

   5.0

   4 reviews

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was fantastic what an incredible range of savour and sweet…. Service was ok Felt it was a bit rushed and kept trying to get us to leave at 330. But overall it was fantastic
   

   The GrahamstonResponded on October 3, 2024

   Dear Brian, Thank you for sharing this feedback. We're thrilled to hear that the selection and quality of our dishes delighted your palate, offering both savory and sweet options. The creative twists our Executive Chef adds to traditional Scottish cuisine are designed to provide a memorable dining experience, and we are glad it resonated with you. We acknowledge your feedback regarding the service feeling hurried, and we apologize for any discomfort this may have caused. We strive to create a relaxed environment for our guests, and it's clear we have an opportunity to improve the timing of our service to ensure that all guests feel welcome to savor their experience without feeling rushed. We are already looking forward to your next visit. Best wishes, The Grahamston Team
   

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7. D

   Dennis

   Glasgow

   3 reviews

   5.0

   3 reviews

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   We had a lovely afternoon tea today. All food very good . Only complaint was where we were seated. We were in a tight corner and it was a bit dull and noisy. Would definitely come back if it was possible to request a different table.
   

   The GrahamstonResponded on October 3, 2024

   Dear Dennis, We're delighted to hear that you enjoyed the afternoon tea. It's wonderful to know that our efforts to provide a variety of high-quality fare were well-received. Regarding the seating, we appreciate your feedback and understand that comfort and atmosphere are key components of a pleasant dining experience. Our establishment offers a range of seating arrangements to cater to different preferences, from cozy booths to high-standing tables for a more casual setting. We're truly sorry to hear that your assigned seating did not meet your expectations on this occasion. For your future visits, we encourage you to mention your seating preference when making a reservation, and we will do our utmost to accommodate your request to ensure a more enjoyable experience. Best wishes,
   

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8. G

   Georgia

   Glasgow

   6 reviews

   4.0

   6 reviews

   Dined on September 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Staff really nice and helpfull. The sandwich’s looked appealing but the fillings were very sparse the cakes looked lovely but unfortunately were mainly cream based if you didn’t like cream you were limited,they scones with jam and cream which were very nice.
   

   The GrahamstonResponded on September 24, 2024

   Dear Georgia, Thank you for your review. We're delighted that our staff made a good impression with their friendly and helpful service. It's our aim to create a welcoming atmosphere for all our guests. We appreciate your feedback regarding the sandwiches and cakes. While our sandwiches are crafted to balance flavors, we understand that the fillings did not meet your expectations. Furthermore, we take on board your comments about the cream-based desserts and recognize that a more varied selection may enhance our guests' experience. Our scones with jam and cream are indeed a favorite, and we're glad you enjoyed them. Rest assured, we are constantly refining our offerings and will consider your valuable input as we strive to cater to diverse palates. Best regards,
   

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9. K

   Karen

   Glasgow

   3 reviews

   5.0

   3 reviews

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great value deal from itison. First time I’ve been to an unlimited afternoon tea & highly recommend it !!
   

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10. j

    jacqueline

    Glasgow

    1 review

    3.0

    1 review

    Dined on September 7, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 2

    Service was dreadful, left waiting to order tea&coffee etc. Had to go to bar. Asked, few times to clear our table. 2 very small Proseccos with voucher. Sconces cheap and dry. Jam butter. Sandwiches were lovely. Been previously and all great. This was a special occasion and we weren’t impressed
    

    The GrahamstonResponded on September 24, 2024

    Dear Jacqueline, Thank you for your review. We're delighted to hear that the sandwiches you enjoyed were to your satisfaction, reflecting our commitment to offering a delightful dining experience with every visit. We regret to hear about the service challenges you encountered during your time with us. It is unusual, as we pride ourselves on attentive and efficient service. We are truly sorry for any inconvenience this caused and appreciate you bringing it to our attention. Rest assured, we will address your feedback with our staff to ensure that we consistently meet the high standards for which we are known. We look forward to welcoming you back. Best regards, The Grahamston Team
    

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