The Grahamston

The Grahamston reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Neil

   Ayrshire2 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very pleasant time having afternoon tea. Plates were continually being replenished with fresh food. Staff pleasant and noise level good.
   

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2. G

   Gail

   New York City2 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Lovely afternoon tea, good delicious and good choices. Very busy though.
   

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3. A

   Ann

   Glasgow4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Afternoon Tea was delicious. The staff helpful and friendly. The food was replenished regularly as was our tea and coffee. This is our third time here and look forward to coming again. We have always had a positive experience.
   

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4. k

   karen

   Ayrshire1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   2nd visit. The food was very nice and plenty of choice of savouries as well as cakes. Lovely waiting staff of which the bar staff could learn from. After 10 mins of being ignored at the bar while waiting to order cocktails and eventually giving up,the Ladies who attended to our table in the Afternoon Tea room were so helpful.Checking we had enough tea and coffee and polite and friendly. Very enjoyable food and relaxed atmosphere and have recommended to friends and family.Very good value and plenty to eat.
   

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5. A

   Anne

   Glasgow1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We enjoyed the relaxed atmosphere away from the busy city Saturday afternoon. We had their afternoon tea and prosecco. Choice of food was excellent. All of the staff were very friendly but still efficient. Will definitely be back
   

   The GrahamstonResponded 1 day ago

   Dear Anne, Thank you for your positive feedback. We're delighted to hear that the tranquil ambiance provided you with a reprieve from the bustling city and that our weekend afternoon tea complemented by sparkling wine met with your approval. The variety on our menu is something we take great pride in, and it's wonderful to know it resonated well with you. Our team strives to deliver both warmth and efficiency, so your commendation is very much appreciated. We look forward to the pleasure of welcoming you back for another enjoyable visit. We look forward to seeing you again. Best wishes, The Grahamston Team
   

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6. A

   Ashley

   Glasgow1 review

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   Lovely hotel but food wasn’t anything special and there was only one savoury tart and 2 sandwich fillings suitable for vegetarians which was disappointing. Been a few times over the years and it’s definitely went downhill and not as much selection overall
   

   The GrahamstonResponded 1 day ago

   Dear Ashley, We're pleased you appreciate the atmosphere of our establishment. We regret to hear that our vegetarian options did not meet your expectations. Our aim is to offer a diverse menu that caters to all dietary preferences, including an assortment of vegetarian dishes. We take pride in our use of locally sourced ingredients and the creative twists our Executive Chef adds to traditional Scottish cuisine. It's concerning to learn that you found the selection lacking, and we will certainly review our menu options to ensure they provide a variety of choices for our vegetarian guests. Continuous improvement is important to us, and we will take your comments as an opportunity to reassess and enhance our offerings. We look forward to welcoming you back. Best regards,
   

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7. W

   Wendy

   Glasgow1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food, excellent service, highly recommend
   

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8. s

   sandra

   Glasgow3 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great customer service very attentive .. buffet was nice but felt there could have been more different sandwich selection,and more food options x the cake section was delicious 😋. The price for 2 persons was £50 which I thought was a bit expensive when you can get deals for £20 less for 2 persons x
   

   The GrahamstonResponded 1 day ago

   Dear Sandra, Thank you for your review. We're thrilled to hear you enjoyed the delectable dessert offerings. It's a delight to know that our commitment to providing exceptional customer service was reflected during your visit. We appreciate your feedback on the buffet selection, and we take note of your preference for a greater variety of sandwiches and additional food options. Our menu is crafted to celebrate local produce with a modern twist on classic dishes, and we're always looking for ways to enhance the dining experience. We understand your concerns regarding the price point and strive to offer a value that matches the quality and ambiance of our establishment. Your input is invaluable, and we will certainly consider it as we continually improve our service. Best regards,
   

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9. J

   Julie

   Glasgow4 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Wouldn’t rush back Sandwiches had hard and dried bread like they had been sitting for ages, hot snacks were haggis, which husband loved but i’m not keen, would have been nice to have some variety. Scones were dry too and the fresh cream looked like someone had been sick in it, left lying out in the hot room. Did absolutely loved the sponge cakes though made the most of them. Service was too slow, not much staff around and took forever to get a drink
   

   The GrahamstonResponded 1 day ago

   Dear Julie, It's delightful to hear that the sponge cakes were to your liking and became a highlight of your visit. We're proud to offer a selection of desserts that resonate well with our guests. We regret to hear about your disappointment with certain aspects of your visit, particularly concerning the quality of the sandwiches and scones. We take great pride in serving dishes that feature the best of locally sourced ingredients, and it's disheartening when we fall short of our guests' expectations. Your feedback regarding the service has been noted as well; we strive to provide prompt and attentive service, and it seems we missed the mark during your visit. We're continuously working on improving our guest experience, and your comments are invaluable to us in this process. Regards,
   

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10. F

    Frances

    Glasgow1 review

    5.0

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had the afternoon tea. The service was impeccable. The choice of food was amazing. It was fantastic value. We look forward to coming back soon.
    

    The GrahamstonResponded 1 day ago

    Dear Frances, Thank you for your positive feedback. We're thrilled to hear that the array of culinary delights and the high standard of service met your expectations during your afternoon tea experience. It's delightful to know that the value and quality provided left a lasting impression on you. Our aim is to offer an indulgent experience that reflects the rich culinary heritage and innovation you can expect from our establishment. We're eagerly looking forward to your next visit, anticipating another opportunity to serve you with our unique offerings. We look forward to seeing you again. Best wishes, The Grahamston Team
    

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