The Hampton Social - Naples

Review summary

1. L

   Lise

   VIP

   Toronto

   24 reviews

   4.0

   24 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We always like going to Hampton Social for their Green Goddess salad and their shrimp tacos (all sauces on the side). Both dishes are always very good. However, this occasion they have modified their salad and it no longer has the bacon lardons...apparently based on the number of (I'm going to guess weight conscious) customers who ask for them to be omitted. There are only 2-4 pieces (can't remember). It is a shame because they were one of the best parts of the salad. Also, their wine list is a challenge....it a QR scannable code and the first 2 chardonnays we requested were not available at that location. So, that too was unfortunate. They would be better off to have a wine list of what they do have at that location rather than what may or may not be available at all of their locations. The server also told us he had to check if it was available at that location first....so, you are just being set up for disappointment. I will go back for the salad and tacos (because I like them that much)....but will set my expectations lower. Maybe I will bring my own lardons!!!! LOL
   

   The Hampton Social - NaplesResponded 5 days ago

   Thank you, Lise, for your thoughtful feedback on your recent dining experience. We truly appreciate you taking the time to share your perspective, as it helps us continually improve. Rest assured, your comments regarding the menu modifications and wine list have been noted, and we will make every effort to enhance these areas moving forward. Your loyalty means everything to us, and we look forward to welcoming you back soon for your favorite dishes. Cheers!
   

   Is this helpful?

   Report
2. P

   Pandy

   Naples

   82 reviews

   4.0

   82 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Overall everything was great…our new server needs a bit more training but he’s very nice. Food was great. An automatic 20% tip removes incentive. We tend to overtip for excellent but will be rare now.
   

   • 
   • 
   • 

   The Hampton Social - NaplesResponded on December 9, 2024

   Thank you for your feedback, Pandy. We're delighted you enjoyed your overall experience with us. As a team, we continuously strive to provide excellent service and are grateful for your patience as our newer staff members gain valuable experience. Regarding gratuities, we understand your perspective and appreciate you taking the time to share your thoughts. We're committed to ensuring our guests have an exceptional dining experience.
   

   Is this helpful?

   Report
3. M

   Michelle

   VIP

   Las Vegas

   25 reviews

   4.0

   25 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We enjoyed our brunch. They had live music I thought it was a little to loud as it was hard to have a conversation. I like the atmosphere without the music . Service was good. Those who said it is expensive I think it is what I would expect at a brunch place in Naples. We were not surprised at the prices but we do live in the area. I highly recommend it for a brunch!
   

   The Hampton Social - NaplesResponded 7 days ago

   Thank you for visiting and for your valuable feedback, Michelle. We're delighted you enjoyed your brunch with us. We strive to create an inviting ambiance and appreciate your perspective on the volume level. Your comments help us improve, and we look forward to welcoming you back soon. Cheers!
   

   Is this helpful?

   Report
4. J

   Jan

   VIP

   Naples

   22 reviews

   2.0

   22 reviews

   Dined on December 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   Food choices were limited. Dinner Menu not great. Waiter was a bit annoying with trying to act like a comedian. Food was overpriced and the drinks were REALLY overpriced. $10 for a yuengling beer is ridiculous. No wines under $13.95 for a less than generous pour. We will not be back! We only went there bc we had a gift card (which Costco is still selling!!) there are SO many other restaurants in Mercato that are so much better, better food, better drink and better prices!
   

   Is this helpful?

   Report
5. J

   Jean

   Naples

   6 reviews

   2.0

   6 reviews

   Dined on December 4, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Food was nothing better than fine. The wine pour is supposedly 6oz but was closer to 4.5 oz. The up change for switching from chips to fries was $4. Lackluster experience overall.
   

   The Hampton Social - NaplesResponded on December 9, 2024

   Dear Jean, Thank you for sharing your feedback. I'm sorry to hear that your experience did not meet your expectations. We strive to provide high quality food and service, and it's clear we missed the mark on your visit. Regarding the wine pour, we typically follow a standard 6oz serving, but I will have our team review the portion size to ensure consistency. As for the upcharge for switching from chips to fries, we aim to be transparent about our menu pricing, but I understand how this might have been frustrating. I'll pass along your comments to our team to ensure we continue to improve. We'd love to make it right, so please reach out to me if you'd like to discuss your experience further. We look forward to serve you again. Thank you, Denise Byrne General Manager 239-202-2038
   

   Is this helpful?

   Report
6. J

   Jodi

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was really good. My drink was a little pricey for what I got. My husband’s drink was on happy hour prices- so his was reasonable. But if it was full price, it also would be expensive for the 4 sips you get out of a rocks glass type drink
   

   The Hampton Social - NaplesResponded on December 9, 2024

   Thank you for your patronage, Jodi! We're thrilled to hear you enjoyed the food and hope you'll join us again soon to sample more of our delectable fare. Your feedback on our beverages is appreciated, and we'll continue to strive for value while maintaining quality. Cheers!
   

   Is this helpful?

   Report
7. C

   Courtney

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They did amazing with our large table. Thank you so much!
   

   The Hampton Social - NaplesResponded on December 5, 2024

   Courtney, thank you for your positive feedback. We're so happy to know you enjoyed your dining experience, particularly with a large group. It's our pleasure to provide exceptional service, and we look forward to welcoming you back soon. Cheers!
   

   Is this helpful?

   Report
8. G

   Gary

   VIP

   Western NC

   8 reviews

   2.0

   8 reviews

   Dined on December 1, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We probably won’t go back. They add a 20% service charge to all checks. Servers don’t get all of it. They took the short rib off the menu. There is corn in the New England Chowder ruining it. They got rid of the Grower’s Guild and substituted Imagery Pinot noir. Which is not very good. I think they are trying to run the business into the ground.
   

   1 person found this helpful

   Report
9. S

   Suzanne

   VIP

   Dallas

   10 reviews

   2.0

   10 reviews

   Dined on November 25, 2024

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food is excellent, atmosphere great, love this place. But Hampton social corporate has reduced the salaries from $10.00 per hour to $2.00 per hour and then added a 20% tip to all bills of which they take 2%. So morally I can’t eat here without angst so I personally tip my server an extra $20 every time. Principally this is the worst corporate behavior that can be imagined so i am conflicted every time. They ruined a thriving business.
   

   3 people found this helpful

   Report
10. A

    Alden

    VIP

    Greater Boston

    8 reviews

    4.0

    8 reviews

    Dined on November 24, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Very good food and drinks. Nice and centrally located in the Mercato. Good for dinner before going out. Menu was very limited however
    

    The Hampton Social - NaplesResponded on November 25, 2024

    Thank you for dining with us, Alden. We're delighted you enjoyed the location, as well as the food and drinks on our menu. While our menu may be more concise, we put great care into curating a selection of high-quality dishes. We appreciate your feedback and look forward to having you visit us again soon. Cheers!
    

    Is this helpful?

    Report