The Italian Osteria & Cheese Bar

Review summary

1. S

   Shelley

   Vancouver

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was nothing special; service was painfully slow, every step of the way. It wasn’t because they were busy as there were only 4 groups of diners in the restaurant. The manager walked by our table about 20 times but never assisted with anything nor asked us how we were doing and no one even questioned it when we didn’t eat our 3rd course. One and done for us.
   

   The Italian Osteria & Cheese BarResponded 5 days ago

   Shelley, thank you for visiting our restaurant and sharing your feedback. We're disappointed that your experience fell short of the high standards we strive to uphold. Please know that we value each of our guests, and aim to provide exceptional service and cuisine. We will internally review the areas needing improvement to ensure a better experience moving forward. We hope you'll consider giving us another opportunity to serve you properly. - JRG
   

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2. A

   Amy

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on February 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the 2025 Dine Out Vancouver menu and it was all delicious!
   

   The Italian Osteria & Cheese BarResponded on February 4, 2025

   Amy, thank you for your kind words regarding your recent dining experience at The Italian Osteria & Cheesebar. We're delighted to learn that you enjoyed the Dine Out Vancouver menu offerings. It brings us great joy to provide delectable culinary creations that leave a lasting impression. We look forward to your next visit and the opportunity to create more memorable moments. - JRG
   

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3. J

   Jeannine

   VIP

   Vancouver

   7 reviews

   4.0

   7 reviews

   Dined on February 3, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We went here on dine out 2025. The menu was fantastic. We had the arugula salad and the brussels sprouts for an appetizer and they were both delicious. Then we had the carbonara and the short rib pappardelle both also delicious! The service was friendly and efficient and helpful. We look forward to our next visit!
   

   The Italian Osteria & Cheese BarResponded on February 4, 2025

   Jeannine, thank you for visiting The Italian Osteria & Cheesebar and sharing your delightful experience. We feel honored that you enjoyed our delectable dishes, and we appreciate your kind words regarding our friendly and efficient service. Your positive feedback fuels our passion to continue delivering exceptional culinary experiences. We eagerly await your next visit to our establishment. - JRG
   

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4. M

   Marco Hadisurya

   Vancouver

   4 reviews

   4.0

   4 reviews

   Dined on February 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Pizza was amazing, ordered the beehive. Pasta was a bit no taste, needed extra salt and parmesan. The calamari was tough so we asked the server to remove it.
   

   The Italian Osteria & Cheese BarResponded 6 days ago

   Marco, thank you for your feedback about our restaurant. We're delighted to learn you enjoyed the pizza and appreciate your suggestions for enhancing our pasta and calamari dishes. Your comments are valuable as we continually strive to provide an exceptional dining experience. We hope to have the opportunity to serve you again soon. - JRG
   

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5. P

   Pardeep

   VIP

   Vancouver

   8 reviews

   3.0

   8 reviews

   Dined on February 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The atmosphere, service and drinks were really good. The food was just okay! The flavour and food quality just doesn’t compete with Italian restaurants on Commercial or Vancouver. Even Noble on the Hill does Italian better! I was disappointed! There needs to be more attention paid to the sauces and overall ingredients! For example the shared charcuterie was $35 but felt like things were just taken out of jars! The artichoke could have been cut up and smushed into a paste with some salt and pepper and flavoured olive oil! The roasted peppers could have been cut thinner and a sprinkle of dried herbs. The olives could have been more ripe and mixed and warmed with some more flavour! The blueberry Boursin and prosciutto were the only highlights! The breads were just okay as well!
   

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   The Italian Osteria & Cheese BarResponded on February 2, 2025

   Pardeep, thank you for taking the time to provide your valuable feedback. We're delighted to hear that you enjoyed the atmosphere, service, and drinks at our establishment. However, we regret that our food offerings did not fully meet your expectations. Your comments on enhancing the flavors, ingredients, and presentation of our dishes are greatly appreciated. We are committed to continuous improvement and will share your insights with our culinary team to elevate the dining experience for all our guests. We hope you'll give us another opportunity to impress you in the future. - JRG
   

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6. B

   Brinder

   VIP

   Vancouver

   6 reviews

   3.0

   6 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Pretty restaurant. Service great. Food mediocre and cold.
   

   The Italian Osteria & Cheese BarResponded on February 2, 2025

   Brinder, thank you for your feedback. We strive to provide an excellent dining experience, and your comments will help us improve. We hope you'll give us another opportunity to impress you. - JRG
   

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7. A

   Arienne

   VIP

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Went for Dine Out! Everything was excellent, service was attentive but not overbearing
   

   The Italian Osteria & Cheese BarResponded on February 2, 2025

   Arienne, thank you for your kind words about your recent dining experience. We appreciate you taking the time to share your positive feedback, and we're delighted that you enjoyed the food, service, and overall atmosphere. Your satisfaction is our top priority, and we look forward to welcoming you back soon. - JRG
   

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8. R

   Richelle

   Vancouver

   1 review

   5.0

   1 review

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went out for Dine Out! It was really good! Honestly the portions are pretty big. I was very surprised how big they were. Everything was good.
   

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   The Italian Osteria & Cheese BarResponded on February 2, 2025

   Richelle, thank you for dining with us and sharing your kind words. We're delighted that you enjoyed your experience at The Italian Osteria & Cheesebar. Your satisfaction is our top priority, and we look forward to serving you again soon. - JRG
   

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9. D

   Debbie

   Hawaii

   1 review

   5.0

   1 review

   Dined on January 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Decided to try the Dine Out Vancouver menu at the Italian Osteria. Selection on the DOV menu was great, good choices with excellent wine pairing. Service was excellent!
   

   The Italian Osteria & Cheese BarResponded on January 30, 2025

   Thank you for choosing The Italian Osteria & Cheesebar, Debbie. We appreciate you taking the time to support our local business and are delighted to hear you enjoyed the Dine Out Vancouver menu, wine pairings, and excellent service. We look forward to welcoming you back soon. - JRG
   

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10. B

    Bill

    Vancouver

    23 reviews

    5.0

    23 reviews

    Dined on January 29, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Dine out Vancouver Festival for a Birthday Dinner - have been several times before but now have new favorites !
    

    The Italian Osteria & Cheese BarResponded on January 31, 2025

    Bill, thank you for your loyal patronage and for making The Italian Osteria & Cheesebar a part of your celebratory occasions. We strive to provide an exceptional dining experience, and we're delighted that you've discovered new favorite dishes during your recent visit. Your continued support means a great deal to us. - JRG
    

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