The Ivy Asia, Guildford

Review summary

1. W

   Wendy

   Surrey

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely afternoon tea with a difference. I have been twice this year and would highly recommend it.
   

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2. E

   Elizabeth

   VIP

   West Sussex

   6 reviews

   4.0

   6 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Lovely food. Service rather cool and perfunctory. Despite ticking birthday as special occasion, nothing was done for us.
   

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3. C

   Charlotte

   London

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was quite nice but the service was lacking. I had to ask someone to take our drinks order, food order, clear the table and ask for the bill
   

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4. T

   Tanya

   VIP

   Berkshire

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant. Service was great. Lovely staff & very attentive. Food was just fabulous. Hard to choose what to have! We drove an hour to get there and it was worth it. Will definitely come back again.
   

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5. K

   Kelvin

   Dorset

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely brilliant.. the only negative was we couldn’t eat every dish on the menu… loved every minute and the bar staff were brilliant (we sat at the bar) thanks so much 👍🏼xx
   

   The Ivy Asia, GuildfordResponded 4 days ago

   Dear Kelvin, Thank you so much for your fantastic feedback! We're delighted to hear you had such an enjoyable experience, and we’re glad to hear the bar staff looked after you so well. Your kind words mean a lot to us, and we look forward to welcoming you back for another brilliant visit soon. Thanks again!
   

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6. K

   Kaushik

   London

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent as always. Went for afternoon tea and the restaurant was buzzing. The place is one of our go to spots and always delivers. As always we have food envy from some of the other diners and hence will be back again as soon as possible.
   

   The Ivy Asia, GuildfordResponded 4 days ago

   Dear Kaushik, Thank you for your wonderful feedback! We’re delighted to hear that you had such a great afternoon tea experience with us. It's always a pleasure to know that our restaurant remains one of your favourite spots. We completely understand the food envy, there’s so much to choose from! We look forward to welcoming you back soon for another memorable visit.
   

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7. H

   Hannah

   Kent

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   I came here two weeks ago for afternoon tea and then yesterday we came here for my birthday. The food is delicious but we had to ask to order our drinks, and then ask to order our food. I thought this was a one of two weeks ago for afternoon tea but this also happened yesterday for my birthday. Unfortunately although the food is delicious this doesn’t make up for the slow service, considering the price of everything. It’s a shame that this has happened twice and it wasn’t even overly busy either time, we just felt a bit ignored.
   

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8. E

   Elaine

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous birthday experience. We sat at the bar and it was great to watch the lovely friendly extremely competent bar staff mixing cocktails. We had the premium experience and all the food was delicious. Also equally delicious cocktails. We were very well looked after by the lovely staff
   

   The Ivy Asia, GuildfordResponded 4 days ago

   Dear Elaine, Thank you for your wonderful feedback! We’re so happy to hear that your birthday celebration was such a success. It sounds like you had a fantastic time at the bar, and we're glad the cocktails and food lived up to expectations. We're also thrilled that our friendly and skilled bar staff made the experience even more memorable! We look forward to welcoming you back soon. Thanks again!
   

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9. M

   Mrs Ann

   London

   7 reviews

   4.0

   7 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Prefer to eat upstairs, otherwise do not mind what area the table is in.
   

   The Ivy Asia, GuildfordResponded 6 days ago

   Dear Mrs Ann, Thank you for your feedback! We’re glad to hear that you enjoy dining with us. Whenever possible, we’ll do our best to accommodate your preference for upstairs seating. We appreciate your support and look forward to welcoming you again soon
   

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10. N

    Nicky

    London

    6 reviews

    4.0

    6 reviews

    Dined 6 days ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    The food and decor were amazing but the service let it down. The child's meal we ordered didn't arrive until after we had finished eating and nobody came to ask if we wanted another drink after the initial drinks order had been placed. We will try again as the food was so good and hope for a better overall experience.
    

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    The Ivy Asia, GuildfordResponded 6 days ago

    Dear Nicky, Thank you for your feedback. We're delighted to hear that you enjoyed our food and decor, but we're truly sorry that the service did not meet expectations on this occasion. Ensuring a smooth and enjoyable dining experience for all our guests is very important to us, and we will certainly address the issues you’ve mentioned with our team. We appreciate you giving us another chance and look forward to providing you with the excellent service that matches the quality of our food. We hope to welcome you back soon
    

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