The Ivy Asia, Guildford

Review summary

1. N

   Naseer

   London1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing evening, wonderful restaurant, great service, delicious food… great evening with my beloved on our anniversary. We had the Premium Experience Menu (£60 pp) which was really good - start to finish!
   

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2. AW

   AmyW

   Surrey2 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Friendly service but a little slower than other visits, and the restaurant wasn’t as busy. Food was lovely but not didn’t feel as generous as previous visits. Would still visit again.
   

   The Ivy Asia, GuildfordResponded 1 day ago

   Dear Amy, Thank you for your feedback! We're glad to hear you enjoyed the food and appreciated the friendly service. We’re sorry to hear that the speed and portion sizes weren’t quite up to your usual experience. We’ll certainly take your comments into consideration to ensure we’re consistently meeting expectations. We hope to welcome you back again soon!
   

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3. H

   Helen

   Kent31 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the moment we stepped into The Ivy Asia, we knew we were in for something special. The warm ambiance, beautiful designed interiors, and welcoming staff set the perfect tone. The menu was a delightful blend of creativity and authenticity. Lots of interesting dishes and flavours. Our servers was attentive and helpful. Whether you're celebrating a special occasion or simply indulging in a night of fine dining, The Ivy Asia is a must-visit. A true culinary masterpiece that leaves you craving a return visit!
   

   The Ivy Asia, GuildfordResponded 1 day ago

   Dear Helen, Thank you so much for your wonderful feedback! We're thrilled to hear that your experience at The Ivy Asia was so memorable, from the ambiance to the service and the creative menu. It’s great to know that we left such a positive impression, and we can't wait to welcome you back for another fantastic visit!
   

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4. C

   Carl

   Surrey1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and amazing food. We weren’t happy with the table we were first sat at, the staff moved us without complaint
   

   The Ivy Asia, GuildfordResponded 1 day ago

   Dear Carl, Thank you so much for your kind words! We're thrilled to hear you enjoyed the service and food. We’re sorry that the initial table didn’t meet your expectations, but we’re glad we could move you to a more comfortable spot. We always aim to make sure you have the best experience possible, and we appreciate your understanding. We look forward to welcoming you back soon!
   

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5. A

   Alison

   Surrey1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The service was a bit slow and we weren’t offered more drinks. Food and atmosphere were excellent.
   

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6. E

   Eleanor

   London1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Excellent food. Took 15 minutes at least to take our first drink order, and then from then on service was rushed and felt as though they were keen to get us away from our table ASAP. They tried to take our desserts away at least two times before we had finished, and then as we paid our bill and hadn’t finished our drinks came and asked us to vacate our table as they had another party waiting. Always great food, but feels as though you’re on a conveyer belt of customers, so not great for a special occasion.
   

   The Ivy Asia, GuildfordResponded 1 day ago

   Dear Eleanor, Thank you for your feedback, and we're glad to hear you enjoyed the food! We’re really sorry to hear that your experience with the service wasn’t up to the standard we strive for, especially on a special occasion. It’s important to us that you feel relaxed and valued throughout your meal, so we sincerely apologise for the rushed atmosphere and interruptions during dessert. We’ll take your comments on board and ensure we work on providing a more comfortable and attentive experience moving forward. We hope to have the chance to welcome you back for a more enjoyable visit.
   

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7. OT

   OpenTable Diner

   Surrey1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Ivy asia Guildford is my favourite one as the service and the ambience is amazing . Food was delicious , however , since I've last come here the portion have slashed in half. A large plate that I paid for (honey and sesame chicken ) I thought was a small plate as it was literally 6 small pieces of chicken , unfortunately I left the restaurant still hungry.
   

   The Ivy Asia, GuildfordResponded 1 day ago

   Dear Guest, Thank you for your feedback and for making Ivy Asia Guildford your favourite! We're so glad to hear you enjoyed the service and ambiance. We're sorry to hear that the portion sizes didn't meet your expectations this time. We take your comments seriously and will review the portion sizes to ensure we're delivering the best experience possible. We hope to welcome you back soon for a more satisfying visit.
   

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8. S

   Sarah

   Surrey4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The restaurant has very cool decor and vibe. The staff are really good; professional, timely and friendly. We tried to book the restaurant but only the bar or counter were available. So we went for the bar. We were sat up at the bar itself (don't know what a counter booking would mean). I was a bit unsure, but it was actually fine. Quite fun really as we were with the bar staff who were friendly and we had comfy seats. The food was good although my rendang was very hot.
   

   The Ivy Asia, GuildfordResponded 1 day ago

   Dear Sarah, Thank you for sharing your experience! We're so glad you enjoyed the decor, vibe, and the service from our friendly and professional staff. We understand that sitting at the bar might have felt a bit unusual at first, but we're happy to hear it ended up being a fun and comfortable experience. We appreciate your feedback on the rendang – we'll definitely keep that in mind for future visits to ensure the heat is just right for you. We hope to welcome you back soon!
   

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9. AC

   ArthurC

   London4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here and the value menu before 5.00pm was excellent.
   

   The Ivy Asia, GuildfordResponded 1 day ago

   Dear Arthur, Thank you for choosing us for your first visit! We're so glad you enjoyed the value menu – it's great to hear it hit the mark for you. We hope to welcome you back again soon for another excellent experience!
   

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10. V

    Vernon

    London4 reviews

    5.0

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Superb meal! Food was fantastic & service was spot on
    

    The Ivy Asia, GuildfordResponded 1 day ago

    Dear Vernon, Thank you for your wonderful feedback! We're so glad to hear you enjoyed both the food and the service. We can’t wait to welcome you back for another fantastic meal!
    

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