The Ivy Royal Tunbridge Wells

Review summary

1. S

   Sue

   Kent

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely warm atmosphere. Waiting staff fabulous- the manageress who had just come on shift got us a great table and our waiter Jay was really attentive and a really great at his job- personable and just the right amount of interaction
   

   The Ivy Royal Tunbridge WellsResponded 1 day ago

   Dear Sue Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed the warm atmosphere and that our team made your experience so special. It’s fantastic to know that Jay stood out during your visit—he truly is a star, and we’ll be sure to pass on your kind words to him and the manageress for their exceptional service. We’re also thrilled you enjoyed the Christmas menu, especially the turkey! It’s always a pleasure to know when our dishes hit the mark. We hope to welcome you back again soon for another memorable experience. Kind regards, The Ivy
   

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2. E

   Elliot

   London

   9 reviews

   4.0

   9 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We liked the scene and decor. Service is professional, food is good but not quite like the London Ivy. One of our party got vertigo after the raw salmon starter and left to end up in A&E. This has never happened to them before.
   

   The Ivy Royal Tunbridge WellsResponded 1 day ago

   Dear Elliot, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the ambiance, décor, and professional service, but we are deeply concerned to learn about your guest’s experience. Please accept our sincere apologies for any distress caused. While we maintain the highest standards of food preparation and safety, we take incidents like this very seriously and will be reviewing this matter with our team immediately. We hope your guest is now feeling better. Kind regards, The Ivy
   

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3. A

   Anthony

   VIP

   Brighton

   14 reviews

   5.0

   14 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. We had a lovely time. See you all soon.
   

   • 

   The Ivy Royal Tunbridge WellsResponded 1 day ago

   Dear Anthony Thank you so much for your kind words! We’re delighted to hear you had a lovely time and enjoyed both the service and food. We look forward to welcoming you back very soon for another great experience. Kind regards, The Ivy
   

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4. J

   Jill

   VIP

   London

   14 reviews

   2.0

   14 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Having booked a few days before and arriving at a non peak time when there were plenty of tables available we were offered one immediately inside the door in a busy thoroughfare and were told they would need the table back after 1.75 hours. We objected and were begrudgingly shown to one elsewhere. Fish was beautifully cooked but Brussel sprouts were cold and they weren't fresh. They had obviously been frozen. The wine is extraordinarily expensive with the cheapest being £30ish. We had a bottle of Picpoul which cost £47, almost twice what it would be elsewhere. We had to ask for a filling up because they don't leave you with your bottle. We had to wave our arm in the air to get attention for several minutes when we wanted to get the bill. The Ladies wasn't in a good state. The hand dryer wasn't working and a large roll of blue paper was provided but the used towels were overflowing from the bin which clearly hadn't been emptied for some time. On reporting this as we left we were met with sullen faces and total lack of interest. Going to the. Ivy should be special. It wasn't. A better experience is to be had in any of the many other eateries in the area so we won't be returning to the Ivy any time soon!the area
   

   The Ivy Royal Tunbridge WellsResponded on December 10, 2024

   Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to ensure every guest feels valued and well taken care of, and it’s disappointing to learn that you encountered issues with your table placement, food quality, and service. We also regret that the state of the Ladies’ facilities and the handling of your concerns upon departure fell short of our usual standards. Your comments regarding the pricing and service of wine, as well as the cleanliness of the facilities, have been noted, and we will share them with the relevant teams to address these matters promptly. We truly value your feedback as it helps us improve and provide a better experience for our guests. Many Thanks The Ivy
   

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5. C

   Charles

   London

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great experience for my wife's birthday brunch. Staff were very friendly and it was such a nice ambience. Quality food
   

   • 

   The Ivy Royal Tunbridge WellsResponded on December 10, 2024

   Thank you so much for your kind review! We’re thrilled to hear you had a great experience celebrating your wife’s birthday brunch with us. It’s wonderful to know you enjoyed the friendly service, lovely ambience, and quality food. We hope to welcome you back soon! Many Thanks The Ivy
   

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6. G

   Gillian

   Edinburgh

   4 reviews

   5.0

   4 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always the Ivy Royal Tunbridge Wells was extremely welcoming good atmosphere attentive staff great food. Would always recommend
   

   The Ivy Royal Tunbridge WellsResponded on November 29, 2024

   Hello Gillian, Thank you so much for your review. We are glad you enjoyed your visit and enjoyed your food. Hope to see you soon. Many Thanks The Ivy
   

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7. J

   Jayne

   Kent

   1 review

   4.0

   1 review

   Dined on November 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The atmosphere and setting is comfortable. Service is friendly and professional. The overall quality is good value
   

   The Ivy Royal Tunbridge WellsResponded on November 25, 2024

   Hello Jayne, Thank you for leaving a kind review. Please let us know how we can make your next visit a 5 star visit. Many Thanks The Ivy
   

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8. OT

   OpenTable Diner

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Polite and attentive service. Good food, great atmosphere.
   

   The Ivy Royal Tunbridge WellsResponded on November 23, 2024

   Hello, Thank you for taking the time to leave a review. We are happy to hear you enjoyed your time at The Ivy Many Thanks The Ivy
   

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9. D

   David

   Warwickshire

   2 reviews

   4.0

   2 reviews

   Dined on November 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was delicious and the ambience inviting and lively. We had a slightly “unusual “ waiter who grimaced as we placed our orders and was a little rude. All the other staff were lovely though and it didn’t spoil or overall enjoyment.
   

   The Ivy Royal Tunbridge WellsResponded on November 14, 2024

   Thank you for sharing your experience! We’re delighted to hear that you enjoyed the food and lively atmosphere, and that the rest of our team made you feel welcome. We’re sorry to hear that your experience with one of our waitstaff wasn’t up to our usual standards. Your feedback is really helpful, and we’ll make sure to address this to improve our service. We hope to welcome you back soon for an even better experience! Many Thanks The Ivy
   

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10. N

    Nick

    New York City

    7 reviews

    5.0

    7 reviews

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Superb breakfast for 6 slightly jaded old friends the morning after their school reunion the night before. The team at The Ivy Tunbridge Wells were great and looked after us and made us feel at home. A really good way to start the day…
    

    The Ivy Royal Tunbridge WellsResponded on November 10, 2024

    Thank you so much for your wonderful review! We’re thrilled to hear that you and your friends enjoyed your breakfast with us after a special reunion. Our team always strives to create a welcoming atmosphere, and it’s fantastic to know we could help start your day on such a positive note. We look forward to welcoming you all back to The Ivy Tunbridge Wells for more memorable moments together!
    

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