The Ivy Cardiff

Review summary

1. F

   Frank

   South Wales

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Entry to restaurant was difficult as staff could not cope with coats and outer garments of arriving patrons. Result was clients queuing outside in storm conditions awaiting entry to premises, Service was fair but three separate attempts at ordering water for the table proved unsuccessful. Alcoholic drinks were vastly overpriced.
   

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2. D

   Dan

   Oxford

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb evening, we sat at the bar and it was brilliant barman was brilliant (Tom I believe)
   

   The Ivy CardiffResponded 5 days ago

   Thank you for sharing your feedback about service. We are so glad to hear that our teams performance exceeded your expectations, and we will ensure that Tom receives the recognition he deserves. We hope to see you again soon!
   

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3. L

   Lydiasaunders

   London

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my best friend come a few times a year and love it
   

   The Ivy CardiffResponded 5 days ago

   Hi Lydia, we are so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
   

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4. G

   Gill

   Edinburgh

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Made us feel really valued and special. A wonderful experience. Amazing service
   

   The Ivy CardiffResponded 5 days ago

   Good Evening Gill, thank you for your delightful feedback on your experience! We strive for excellent service and are pleased to hear that you have experienced this! Have a wonderful day, and see you soon!
   

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5. H

   Henna

   London

   1 review

   3.0

   1 review

   Dined on December 1, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Food and afternoon itself was lovely. Service was particularly slow. Took 25 minutes from coming for drinks orders to be taken. Took another 20 minutes for the drinks. Staff were unsure of what drinks were included. The table itself was small and probably would have been better if we were sat at a booth. They forgot the occasion of my mums birthday which was put in the booking and called through beforehand. The waiters didn’t actively clear the table of drinks to allow space for some more. Overall lovely afternoon tea but bad vibe. Probably wouldn’t go again.
   

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6. H

   Huw

   South Wales

   5 reviews

   5.0

   5 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food was excellent as well and staff were very friendly and helpful
   

   The Ivy CardiffResponded on December 3, 2024

   Hi Huw, thank you for your high star rating of our establishment! We hope to see you soon.
   

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7. D

   David

   London

   9 reviews

   5.0

   9 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had intended to book the restaurant next door: The Ivy Asia. But I accidentally booked this place. Fantastic! So glad I did. They do a very good Bang Bang Chicken starter at The Ivy motherhouse in London but the Bang Bang Chicken skewers I had here were even better. We dined at the counter and had the most excellent service, fantastic food, and splendid wines and cocktails. The music was a bit weird but, otherwise, great night.
   

   The Ivy CardiffResponded on December 3, 2024

   Good Evening, thank you for your delightful feedback on your experience! We strive for excellent service and are pleased to hear that you have experienced this! Have a wonderful day, and see you soon!
   

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8. K

   Karen

   South Wales

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food and place. Our waiter was miserable and made us feel like an inconvenience.
   

   The Ivy CardiffResponded on November 30, 2024

   Hi there Karen, thank you for taking the time to leave a review for us at The Ivy Cardiff. We're happy we could meet your expectations! We hope to see you soon
   

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9. J

   Jill

   South Wales

   5 reviews

   5.0

   5 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very pleased with our visit to the Ivy Cardiff today! Food very good, service excellent! We will be back 🥰
   

   The Ivy CardiffResponded on November 25, 2024

   Hi Jill, we are so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
   

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10. J

    Joanna

    London

    2 reviews

    4.0

    2 reviews

    Dined on November 23, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Decor upmarket. Good atmosphere. Waiter was lovely but we didn’t appreciate being told by his supervisor that we had to hurry up as our table was needed in 15 minutes when it was less than 50 minutes since our booking began. Food was mixed - fish and chips excellent but the starters nothing to write home about.
    

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