The Ivy Montpellier Brasserie, Cheltenham

Review summary

1. L

   Lavinia

   Gloucestershire

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Delicious food, excellent menu and reasonably priced. The waiter lacked experience.
   

   The Ivy Montpellier Brasserie, CheltenhamResponded 3 days ago

   Dear Lavinia, Thank you for your review. We are really pleased you enjoyed your recent meal with us! Thank you for your feedback, we will be sure to take it on board. Best wishes, The Ivy Montpellier Team
   

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2. N

   Nicola

   VIP

   Worcestershire

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   We had the set breakfast and were very disappointed. The scrambled eggs had a skin on them, as did the tomato, and had obviously been pre-cooked. There was one thin strip of streaky bacon which was hard. The croissants appeared to be heated from frozen as mine was burnt at the sides and white on top. The smoothie had seven ice cubes in and was nearly half a glass. Really poor and I certainly would never return for breakfast again.
   

   The Ivy Montpellier Brasserie, CheltenhamResponded 3 days ago

   Dear Nicola, Thank you for your review. We are very sorry to hear that your breakfast was not up to standard on this occasion, we will pass on your feedback to the kitchen and aim to rectify the issues imminently. Please contact us directly via the email on our website or our phone number (01242 894191) so that we can arrange something positive for your next visit. Best wishes, The Ivy Montpellier Team
   

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3. S

   Sally

   North Wales

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Asked for quiet area which is what we had but were seated in a table for two that was half in the passageway and experienced droughts when front door was opened. Restuarant was not especially busy and other later arrivals had larger tables in more ‘sheltered’ locations. Food was lovely, staff helpful and overall we enjoyed our meal and the experience.
   

   The Ivy Montpellier Brasserie, CheltenhamResponded 3 days ago

   Dear Sally, Thank you for your review. We are pleased to hear that you enjoyed your overall dining experience, we do apologise about the draught. In future, please let one of our team know if you are unsatisfied with your table, they will be more than happy to relocate you! We hope to welcome you back soon. Best wishes, The Ivy Montpellier Team
   

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4. J

   Jennifer

   VIP

   Gloucestershire

   3 reviews

   3.0

   3 reviews

   Dined on February 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   A little disappointing. I’ve been to the Ivy franchise a few times and I think it’s no longer as upmarket as it was once thought to be. It was a very wet evening but I had to ask the receptionist to hang my coat up. Other diners were hanging their wet clothes on the backs of their chairs, presumably because nobody had offered to take them. A small but important service has gone. Our waiter was very attentive but knew nothing about the wine we wanted to try so we had to take a chance. I ordered a medium rare steak but it arrived overcooked. It was good enough anyway, and I was hungry, but when I mentioned it to the waiter he seemed to have nothing to say. I wasn’t looking for anything other than an acknowledgment (and for the chef who’d got it wrong to be informed) but I felt that the restaurant doesn’t expect complaints, which suggests a touch of arrogance and complacency. None of this is good for a chain that positions itself towards the upper end of the middle market and charges accordingly. I’m not likely to go back
   

   The Ivy Montpellier Brasserie, CheltenhamResponded 3 days ago

   Dear Jennifer, Thank you for your review. We are sorry to hear that your recent visit did not meet expectations. We will take all of your feedback on board and pass it onto relevant team members with the aim to rectify these issues imminently. We do hope you’ll return; please contact us directly via the email on our website or via phone on 01242 894191 to arrange something positive for your next visit. Best wishes, The Ivy Montpellier Team
   

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5. L

   Lorraine

   Manchester

   1 review

   5.0

   1 review

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely stunning place to eat. Food, waiter service, ambience and attention to detail was outstanding, never to be forgotten. Would highly recommend anyone to experience The Ivy in Cheltenham and they made my 50th wedding anniversary special.
   

   The Ivy Montpellier Brasserie, CheltenhamResponded 6 days ago

   Thank you for the lovely review, Lorraine! We are so pleased you enjoyed your experience, we can’t wait welcome you back for your 51st Anniversary!
   

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6. B

   Bernadine

   Newcastle

   2 reviews

   5.0

   2 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a group of five. The service was very good and they gave us plenty of time to decide what we wanted to order. The only disappointment for one of our group was that burgers were unavailable. Overall our food was tasty and well presented.
   

   The Ivy Montpellier Brasserie, CheltenhamResponded on February 18, 2025

   Good morning Bernadine, we are thrilled you enjoyed your experience with us and are so thankful that you took the time to write this positive review! We hope you can return and enjoy one of our delicious burgers next time :)
   

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7. H

   Herbert

   Leicestershire

   4 reviews

   5.0

   4 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. The ambience was good. Will be back soon
   

   The Ivy Montpellier Brasserie, CheltenhamResponded on February 19, 2025

   Thank you for the great review, Herbert! We are so pleased you enjoyed your experience and we can’t wait to welcome you back soon!
   

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8. M

   Matthew

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had a great evening! lovely food and good service.
   

   The Ivy Montpellier Brasserie, CheltenhamResponded on February 17, 2025

   Thank you so much for your kind words and 5 star review Matthew! Looking forward to welcoming you back soon, have a great day!
   

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9. C

   Claire

   Herefordshire

   3 reviews

   4.0

   3 reviews

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely experience, good as always delicious clever layout in the private dinning room for more space but tables maybe a little close together but staff were brilliant.
   

   The Ivy Montpellier Brasserie, CheltenhamResponded on February 16, 2025

   Thanks for the great review, Claire! We are so pleased you enjoyed your experience, and will take on your feedback regarding the spacing. We do help to welcome you again soon.
   

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10. A

    Adrian

    Gloucestershire

    1 review

    5.0

    1 review

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The Cheese soufflé was outstanding, the best I have ever tasted. Great service I would definitely recommend
    

    The Ivy Montpellier Brasserie, CheltenhamResponded on February 16, 2025

    Thank you for the wonderful review, Adrian! We are so pleased you enjoyed your cheese soufflé, we hope to welcome you again soon.
    

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