The Joiners Arms

Review summary

1. D

   Deborah

   Newcastle

   8 reviews

   3.0

   8 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Nice pub serving decent food. Dog friendly. We booked for 3, I rang the day before to add another 2 people but were told this wasn’t possible as they were full. When we arrived our allotted table was set for 4 and was easily big enough to sit another person. In this current climate I’m surprised they can turn business away.
   

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2. L

   Lorraine

   Inverness

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great first meal at the Joiners Arms. The staff were great and managed to find us a table ahead of our booking. Food was lovely and staff attentive.
   

   The Joiners ArmsResponded 3 days ago

   Thank you for your kind review Lorraine, we are pleased to hear our team looked after you so well!
   

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3. T

   Tom

   Newcastle

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, food was top tier and staff were very welcoming and friendly
   

   The Joiners ArmsResponded 3 days ago

   Thank you for your review Tom, we are pleased to hear you enjoyed your recent dining with us and hope to see you again in future!
   

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4. C

   Claire

   Newcastle

   7 reviews

   3.0

   7 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service of meal was great. Food was ok but won’t rate as anymore that 3stars.
   

   The Joiners ArmsResponded 3 days ago

   Thank you for your review Claire, we are pleased to hear our team took good care of you. We hope that we will see you again in future!
   

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5. A

   Adrian

   Derbyshire

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely staff, great food and environment, thank you as always
   

   The Joiners ArmsResponded 4 days ago

   Thank you for the kind review, we are pleased to hear you enjoyed your recent visit and hope to see you again soon!
   

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6. S

   Sarah

   Newcastle

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We were disappointed that the joiners arms lacked a warm and welcoming atmosphere. Staff though very efficient, appeared sullen and brusque. The food received mixed reviews from our group- pasta was delightful but the beef, though tasty was small in portion and needed some vegetable accompaniment (this could have been advised when we’d ordered). Overall we felt expensive compared to other establishments that we had been to in the area.
   

   The Joiners ArmsResponded 4 days ago

   Thank you for your review Sarah, we are sorry to hear your recent experience with us did not live up to expectations, we will be sure to take your advice on board and appreciate you taking time to provide feedback.
   

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7. C

   Chris

   Newcastle

   3 reviews

   2.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   I have visited the Joiners Arms and few time now and the latest experience was disappointing. The positives: the setting is great and very welcoming. There is a nice vibe and it’s an enjoyable place to eat. The negatives: the price of the food and drink does not meet the standard of service. I am more than happy to pay good money for a meal and drinks but I expect the service to be top notch and sadly it was lacking. The small attention to details were missing. We ordered a bottle of wine and it was dunked down on the table with a, ‘do you want me to open it?’ In an after-thought tone. Given the calamity, I refused and just wrestled with it and poured it for the two of us. We ordered a starter which came quite quickly but before we really had finished, the main was then brought out to us. Both the steak and steak frites were quite fatty and not sure if they had really rested properly. For the price (£34) I would have expected a better cut. Maybe this is the reality nowadays. However, the sauce and chips were really tasty. To sum things up, there are things that are great but I think the cost should translate to better attention to detail and care of service. This was Valentine’s weekend and I marked ‘date’ on the app, but no one thought to mention it, maybe give a small compliment gesture or acknowledge the event. It was just very transactional. Which is a real shame given the distance required to travel to this venue. It will make me think twice next time, which is a real shame.
   

   The Joiners ArmsResponded 4 days ago

   Thank you for your review Chris, we are very sorry to hear your recent experience with us did not live up to expectations, this is very disheartening to hear. We will be sure to take your feedback on board and appreciate you taking time to provide us with such detailed feedback.
   

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8. S

   Steve

   Newcastle

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Overall brilliant experience, food , service, staff all excellent, let down by the front door being constantly left open to allow a bitter freezing cold wind into the room , no one wants to sit in a bar paying almost £20 for 2 drinks freezing cold , suggested putting a self closing arm on the door , the lady took this onboard, and said she would pass on our suggestion, room was also very cold , you should not be paying £220 for a room to have to put a dressing gown and have to get into bed .
   

   The Joiners ArmsResponded 4 days ago

   Thank you for your kind review Steva, we are pleased to hear you enjoyed your recent experience with us and will be sure to take your feedback on board.
   

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9. C

   Claire

   County Durham

   6 reviews

   4.0

   6 reviews

   Dined on February 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely Sunday lunch, meat was delicious although the side veg was a bit bland and small portion. Drinks are expensive; £12 for a glass of Shiraz is excessive (nothing special).
   

   The Joiners ArmsResponded on February 10, 2025

   Thank you for your review Claire, we are pleased to hear you enjoyed dining with us and hope to see you again in future!
   

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10. O

    Olivia

    Czechia

    2 reviews

    5.0

    2 reviews

    Dined on February 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing food - best fish and chips I’ve had! Lovely pub with a good atmosphere
    

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    The Joiners ArmsResponded on February 10, 2025

    Thank you for the review Olivia, we are pleased to hear you enjoyed dining with us and hope to see you again in future!
    

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