The Joiners Arms

Review summary

1. L

   Louise

   Newcastle1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Wonderful service and lovely space. However a couple of us ordered the catch of the day Prawn Greek style salad and there were 6 small prawns, 4 olives and a little crumbled feta and salad leaves and cabbage and it was £25. I was surprised what was served for the price, however lovely it was. I recommend the fish and chips that the rest of the party had, they looked lovely and they all said it was lovely.
   

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2. L

   Leon

   Newcastle1 review

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Proper good food outstanding service highly recommend it
   

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3. D

   Deborah

   Newcastle8 reviews

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Nice pub serving decent food. Dog friendly. We booked for 3, I rang the day before to add another 2 people but were told this wasn’t possible as they were full. When we arrived our allotted table was set for 4 and was easily big enough to sit another person. In this current climate I’m surprised they can turn business away.
   

   The Joiners ArmsResponded on February 26, 2025

   Thank you for the review Deborah, we are pleased to hear you enjoyed your food. I have checked within our systems and can see that the initial table you were allocated was unable to seat 5, however your booking was moved due to another table not turning up. We would advise booking further in advance for larger parties to avoid any disappointment.
   

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4. L

   Lorraine

   Inverness2 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great first meal at the Joiners Arms. The staff were great and managed to find us a table ahead of our booking. Food was lovely and staff attentive.
   

   The Joiners ArmsResponded on February 23, 2025

   Thank you for your kind review Lorraine, we are pleased to hear our team looked after you so well!
   

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5. T

   Tom

   Newcastle1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, food was top tier and staff were very welcoming and friendly
   

   The Joiners ArmsResponded on February 23, 2025

   Thank you for your review Tom, we are pleased to hear you enjoyed your recent dining with us and hope to see you again in future!
   

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6. C

   Claire

   Newcastle7 reviews

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service of meal was great. Food was ok but won’t rate as anymore that 3stars.
   

   The Joiners ArmsResponded on February 23, 2025

   Thank you for your review Claire, we are pleased to hear our team took good care of you. We hope that we will see you again in future!
   

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7. A

   Adrian

   Derbyshire3 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely staff, great food and environment, thank you as always
   

   The Joiners ArmsResponded on February 22, 2025

   Thank you for the kind review, we are pleased to hear you enjoyed your recent visit and hope to see you again soon!
   

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8. S

   Sarah

   Newcastle1 review

   3.0

   Dined on February 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We were disappointed that the joiners arms lacked a warm and welcoming atmosphere. Staff though very efficient, appeared sullen and brusque. The food received mixed reviews from our group- pasta was delightful but the beef, though tasty was small in portion and needed some vegetable accompaniment (this could have been advised when we’d ordered). Overall we felt expensive compared to other establishments that we had been to in the area.
   

   The Joiners ArmsResponded on February 22, 2025

   Thank you for your review Sarah, we are sorry to hear your recent experience with us did not live up to expectations, we will be sure to take your advice on board and appreciate you taking time to provide feedback.
   

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9. C

   Chris

   Newcastle3 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   I have visited the Joiners Arms and few time now and the latest experience was disappointing. The positives: the setting is great and very welcoming. There is a nice vibe and it’s an enjoyable place to eat. The negatives: the price of the food and drink does not meet the standard of service. I am more than happy to pay good money for a meal and drinks but I expect the service to be top notch and sadly it was lacking. The small attention to details were missing. We ordered a bottle of wine and it was dunked down on the table with a, ‘do you want me to open it?’ In an after-thought tone. Given the calamity, I refused and just wrestled with it and poured it for the two of us. We ordered a starter which came quite quickly but before we really had finished, the main was then brought out to us. Both the steak and steak frites were quite fatty and not sure if they had really rested properly. For the price (£34) I would have expected a better cut. Maybe this is the reality nowadays. However, the sauce and chips were really tasty. To sum things up, there are things that are great but I think the cost should translate to better attention to detail and care of service. This was Valentine’s weekend and I marked ‘date’ on the app, but no one thought to mention it, maybe give a small compliment gesture or acknowledge the event. It was just very transactional. Which is a real shame given the distance required to travel to this venue. It will make me think twice next time, which is a real shame.
   

   The Joiners ArmsResponded on February 22, 2025

   Thank you for your review Chris, we are very sorry to hear your recent experience with us did not live up to expectations, this is very disheartening to hear. We will be sure to take your feedback on board and appreciate you taking time to provide us with such detailed feedback.
   

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10. S

    Steve

    Newcastle1 review

    5.0

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Overall brilliant experience, food , service, staff all excellent, let down by the front door being constantly left open to allow a bitter freezing cold wind into the room , no one wants to sit in a bar paying almost £20 for 2 drinks freezing cold , suggested putting a self closing arm on the door , the lady took this onboard, and said she would pass on our suggestion, room was also very cold , you should not be paying £220 for a room to have to put a dressing gown and have to get into bed .
    

    The Joiners ArmsResponded on February 22, 2025

    Thank you for your kind review Steva, we are pleased to hear you enjoyed your recent experience with us and will be sure to take your feedback on board.
    

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