The Lounges at Eastwell Manor

Review summary

1. I

   Iain

   Kent

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Arrived early and seated quickly - the server was lovely - very polite and quick Nice setting especially on sunny day and Christmas decorations looked great Food very good
   

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2. L

   Lisa

   Dorset

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We have been here before and it was very nice, not so nice this time. When we arrived we just asked what tea we wanted instead of presenting as with our champagne first. When the tea arrived it was terrible, the teapot was full nearly to the brim of tea leaves, I just don’t think the person had been told how to do it properly. When the food arrived the sandwiches were very nice, but the scones weren’t cooked enough, so left them and for me I do find the scones make an afternoon tea. When we arrived someone was starting the fire, which gave the room a lovely ambiance, but within ten minutes it had gone out and no one relit it. Overall it was one of the worse presentation of an afternoon tea, but the Hotel and grounds are beautiful.
   

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3. S

   Susan

   Kent

   3 reviews

   4.0

   3 reviews

   Dined on November 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Had a lovely afternoon tea with my mum today. It was a 90th birthday present. Lovely room with open fire in panelled lounge area. Food selection plentiful and enough for us but would of enjoyed a bigger slice of the lovely sausage roll ! Top up of tea and tastings of others allowed if required. Relaxed atmosphere, some diners conversation a little louder than others but it didn't bother us too much. Lovely Christmas decorations. Service ok but appeared to be one lady on her own. She managed ok though.
   

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4. P

   Patricia

   Kent

   1 review

   4.0

   1 review

   Dined on November 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Thank you for a lovely afternoon tea. We enjoyed it very much. Also, the additional touch for our anniversary. The only thing is the signing for car park and Manor house.
   

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5. R

   Ron

   Kent

   2 reviews

   5.0

   2 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First ever experience at Eastwell Manor,was brilliant, afternoon tea was excellent,and so was the service , reckomend to any one in the future
   

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6. B

   Brian

   London

   4 reviews

   4.0

   4 reviews

   Dined on October 19, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Eastwell Manor is set in lovely grounds and has an enchanting, old world atmosphere. It’s a pity that the first impression is diabolical parking arrangements with no disabled parking anywhere near main hotel and a packed general car park together with an empty zone for staff buggies and plenty of no parking signs. We booked afternoon tea and requested one to be gluten free but was very disappointed that gluten free scones had not been delivered that day so were unavailable. No alternative was offered but a generous discount was applied without hesitation. We had to wait over 30 minutes for food after being shown to our table and after complaining were told it was due to the gluten free sandwiches being made to order. However once received the food was excellent and our table waitress was charming, attentive and very accommodating. Overall the customer facing staff were friendly and attentive but it seems that management have taken their eyes off the overall customer experience and could definitely do better.
   

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7. K

   Kayleigh

   London

   7 reviews

   5.0

   7 reviews

   Dined on October 18, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Afternoon Tea. Service was excellent, waitress was friendly, helpful and couldn't do enough to make it special. The food is nice, could be better and portions of some things are very very small. Tea selection was nice and cakes were ok. Scones, cream and jam was lovely. Overall very nice experience. Grounds are unreal and definitely worth a walk around.
   

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8. S

   Susan

   Kent

   4 reviews

   5.0

   4 reviews

   Dined on October 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Well presented. Great food. Friendly staff. What an experience. Will recommend it.
   

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9. G

   Graham

   Kent

   1 review

   1.0

   1 review

   Dined on October 13, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   We arrived on time, 14:00 hrs. We were collected at reception and taken to the room, we were offered the choice of two tables, both still had crumbs on the seats from the last occupiers of the tables, I had to brush the seats off, we choose the tea which arrived quickly and then waited, half an hour passed and we asked for more tea as the pot was going cold, which we got. We were informed that the Chef was still cooking the sausage rolls? At 15:00 hrs. the afternoon tea finally arrived. Didn't look good, poor looking sandwiches, slivers of sausage rolls, and what looked like unappealing cakes, not good. When you book up they ask you what the occasion if any you maybe celebrating on this occasion it was my Mothers 79 Birthday day. You would then think you may get a small cake with Happy Birthday or a candle on, no nothing so why ask. The only saving grace was we were only charged for one Afternoon tea, which saved the day a bit, but even then the cost is way too high for what you get, will not return.
   

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10. OT

    OpenTable Diner

    Kent

    1 review

    4.0

    1 review

    Dined on October 6, 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 4

    Pleasant experience in the lounge for afternoon tea at eastwell manor. Rather a small ish area so when people are talking can get quite noisy in there. Food came in decent time but I wouldn’t say anything special. Quite small scones and sandwiches tasty but slightly dry. There is an extra service charge on the price so a tea that was supposed to be £68 for two people cost £74.
    

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