The Luxe

Review summary

1. J

   John

   Surrey

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   If you want really slow service and uncooked food the The Luxe is where you should go! First drink order took over 30 minutes and chasing to arrive! Starters of scallops came out raw! The prawns came out of a freezer bag and were not worth the £12 price tag! Main courses were luke warm and came with missing items! No apologies no offer of a discount until we complained! This spoilt what was meant to be a birthday celebration! Very disappointing and will never return!
   

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2. T

   Therese

   Surrey

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was amazing, the food, the interior, the vibes, was everything and more! The staff were lovely too and the service was very quick!! Will definitely be coming again. One of the best meals I’ve had dining out!
   

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3. Z

   Zoe

   Surrey

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A beautiful, very distinct venue. Delicious food; great considerate service. A lovely place to go and have a special occassion, not the cheapest but you don't mind the higher rate when you are getting such great food, service and venue.
   

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4. J

   Jay

   Berkshire

   2 reviews

   1.0

   2 reviews

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I would like to request a full refund from last nights valentine’s set menu. 14/02/2025 Me and my Mrs dined at the valentine’s evening they held there too and it was beautiful (Date last year was (14/02/2024) but last nights evening (14/02/2025) was shocking I can’t lie. We didn’t get seated until 30 minutes after our arrival time which I’ll say is not a great start but what really got on my nerves was the waiting time for the whole evening and to be honest, we didn’t feel looked after at all. It was almost like it was a chore to approach us and serve us for what we wanted to order. My Mrs straight away thought smart and said “let’s just order everything now” which I didn’t like as I felt RUSHED. But it was the only way to get hold of getting fed properly. I then ordered an Asahi pint and my Mrs ordered a Pornstar Martini and I’m not going exaggerate, I tried my Mrs’s Pornstar Martini and it wasn’t even shaking properly and the Asahi pint ended up being half of a pint. Brilliant lol. After all of this, we then had another approach and it was the waiter serving us our mains before starter’s and I wasn’t happy about this at all. Surely everyone knows that a starter arrives before a mains? No? Shocking I must say. I genuinely didn’t want to pay for it last night as everything I ordered wasn’t worth the value or taste. Please contact me as I would like to discuss this further. Many thanks An unsatisfied customer
   

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5. D

   Daniel

   Berkshire

   1 review

   1.0

   1 review

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The decor of the restaurant is lovely, shame the food and service didn’t match. Table booked for 8pm and we left at 9:50pm still waiting for our main to arrive at the table. We ate the inedible starter and had two drinks in nearly two hours. So many people were waiting and complaining. They limited the menu as it was valentines but if you do that to make it easier then ensure that the food is good and the service on point. Very disappointing and has put us off attending again
   

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6. A

   A

   Surrey

   1 review

   2.0

   1 review

   Dined on February 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Initially the venue was pleasant and the starter was nice. But the main took over an hour to arrive. It was ok but not something I’d say I’d order again. We then waited again to order desert and again had to wait for the bill. Clearly very busy and having a set menu I’m amazed it still took us 31/4 hrs to have 3 courses. The poor people next to us waited longer for their mains to only be served the wrong thing and for it to be uncooked. Overall could be improved significantly on the food side, we won’t be rushing back that’s for sure.
   

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7. M

   Mike

   Surrey

   3 reviews

   4.0

   3 reviews

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The fixed price meal was expensive but reasonable value for money for a special Valentine’s meal. We had an early table @ 5.30 pm so the food arrived quickly and was very tasty. The ribeye steak and bone-in rib were excellent. The restaurant soon filled up and the ambiance improved. The staff were very attentive and helpful. The Salsa dance couple were good dancers but it was a challenge for them in the confined space between tables! The service could have been improved by heating the plates and providing condiments at the table.
   

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8. K

   Kimberley

   Surrey

   1 review

   1.0

   1 review

   Dined on February 8, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had to eat with our coats on as it was so cold in there. Which completely ruined our experience. We asked a waitress why it was so cold to which she replied, im not cold! The food was average. Nothing great. Staff were slow. We were suppose to be making a night of it but left to go home as we were to cold.
   

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9. C

   Chris

   London

   1 review

   5.0

   1 review

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, very good service, and great value for money.
   

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10. E

    Ed

    Hampshire

    1 review

    1.0

    1 review

    Dined on February 1, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Saturday evening 4 person reservation. 8 persons without reservation given table next to ours. They were clearly in a drunken state on arrival at restaurant. Their behaviour was totally unacceptable. Management did nothing to address this situation which ruined our 2 birthday celebration dinner. These persons left without paying for their food and many drinks. Never again will we dine at this restaurant.
    

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