The Mad House

Review summary

1. A

   Abigail

   Newcastle

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The Mad House is one of the most unique bars I’ve ever been to. The layout and design of the bar is so cool. It’s quite chill vibes and the staff are so lovely and attentive. Drinks are amazing and so much choice! Would definitely go back.
   

   • 

   Is this helpful?

   Report
2. N

   Nicole

   Newcastle

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Booked this table during the week for a last minute night for Christmas with the girls, after hearing good things about the BB here. Recieved a phone call on the morning of the booking to tell me the venue had changed to an upgraded venue - couldn't have been further from the truth. We were plonked upstairs in a dusty smelly room, as soon as we sat down, told there was no shots tonight apart from baby Guinness. There was wet paint on a good chunk of the floor and the music was coming out of some sort of little boombox/radio. Everything had been rushed to get it open that weekend apparently. Big mistake. The toilets are on the very top floor and people were complaining that the service was terrible. I had to catch the waitress attention several times and took me a while, they all seemed to be having a good natter at the bar. Food came out and they'd put a festive spin on it with pigs in blankets, they needed not bother as they were RAW. Sent them back and they sent us new cremated ones to snap your teeth. At this point we were frustrated and our appetite had gone. In total we had 4-5 drinks in a plastic small fish bowl, which were pre made drinks in canisters on the bar topped up with aldi lemonade for the lovely price of £37 each. Never came out of a bottomless hungry and sober before and we have been to a few! Trying to pay was a even bigger nightmare and we asked this guy "jake" for a manager - told us he was one, we told him our issues he was disinterested and just nodded. Couldn't believe it. Upon leaving we spoke to a lovely manager called Jay who said they had loads of complaints that night and valued our feedback, said he would call me to offer some compensation and still no call or I would have given the benefit of the doubt. Totally ruined our Xmas night and would never go back. Can't see this lasting long with some staffs careless attitude. The amount of people who we came across in the toilets who were annoyed was terrible too.
   

   1 person found this helpful

   Report
3. N

   Nicola

   Yorkshire

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   This was for my daughter 18th birthday she had been excited to go as it had come recommended by her sister. Three days before we were due to attend I got a call to say they had moved venue. New venue not as good as one. So not what we were expecting. Booking for 12 didnt get served first drinks till 12.25 had to ask for it to start then. Food shocking. No atmosphere nothing like previous bottomless brunch at orher venue so not as expected. To top it off had thought and was on the understanding we had paid in full in advance so had to pay in the day. Now have to chase bank up to make sure we havent paid twice. Made the most of it fir my daughter as her 18th it it hadnt been we would have walked out. Only positive was lady who I think is manager teied to help as at first we were sat on some sofas and she moved us to a slightly better area.
   

   Is this helpful?

   Report
4. S

   Stacey

   County Durham

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Whilst I appreciate it’s a new venue, it was clearly a rush job. Dust all over the seats, fire extinguishers not attached to the wall, waiting between 20/25 minutes between drinks, food was cold when it was brought to the table. It’s put me off coming again
   

   • 

   1 person found this helpful

   Report
5. A

   Alan

   Newcastle

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing time staff where great drinks where food was. Thank you so much we will definitely be back
   

   Is this helpful?

   Report
6. A

   Ann-marie

   Spain

   1 review

   3.0

   1 review

   Dined on November 24, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   Great food, drinks were always topped up, the only thing I would say it's a but pricey there's no entertainment or dj atmosphere was a bit flatt. There's also a service charge added to your bill so for the price we payed I've been to better bottomless brunches
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Newcastle

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Brilliant atmosphere, staff very polite and attentive. Food was good, had a vegetarian and GF with us and their food came separate. Really enjoyable experience.
   

   • 
   • 
   • 
   • 
   • 
   • 

   Is this helpful?

   Report
8. s

   shauna

   Newcastle

   1 review

   2.0

   1 review

   Dined on November 8, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   service was very slow and we waited for drinks, some of us had to repeatably ask for a drink, some came without spirits in, we were questioned if we had not had enough. i had 4 drinks in the 90 minutes, was not value for money. i have been to many bottomless brunches and this is the worst there was 22 of us and not enough seats and we were all split up, which is not what we wanted. the staff admitted they had messed up and give us a extra 15 minutes,
   

   Is this helpful?

   Report
9. J

   Jamie

   Newcastle

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent staff / excellent drinks I didn’t leave sober 😂 would recommend this to anyone
   

   Is this helpful?

   Report
10. L

    Laney

    Newcastle

    2 reviews

    5.0

    2 reviews

    Dined on October 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It’s a quirky small place with a great atmosphere, lush staff and the food and drinks were the best!
    

    Is this helpful?

    Report