The Madrona

Review summary

1. OT

   OpenTable Diner

   VIP

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The tea and food were very good however service was not the best. Our tea was not refilled until we asked and then only half a cup. Was hard to get the server’s attention since it didn’t appear as if he wanted to make eye contact. Would’ve been nice to actually been served tea at an afternoon tea.
   

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2. J

   Jim

   VIP

   San Francisco

   38 reviews

   4.0

   38 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Wonderful and extensive wine list. Menu is very limited, however. 
   

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3. n

   natalie

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Madison was amazing. Very knowledgeable about the menu and so pleasant and engaging. Food was delicious and drinks were great! This was my first time there and I will absolutely be back. Thanks for a great Valentine’s Day!
   

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4. E

   Elizabeth

   VIP

   Jackson Hole

   85 reviews

   5.0

   85 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   A beautiful restaurant with wonderful atmosphere and great service! The food is amazing and so are the cocktails and wine list! A great place for High Tea as well
   

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5. J

   Joni

   VIP

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined on February 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience - the food was amazing and the service is outstanding! Highly recommend!
   

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6. A

   Arthur

   VIP

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined on February 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Not worth it. We started and ended with the soaking tempura ball, sort of a glob of dripping mess on the plate. Service seemed disjointed and unprofessional. Management is definitely not in tune with what is happening on the floor or possibly not concerned. We thankfully quickly relocated to Matheson.
   

   The MadronaResponded on February 3, 2025

   We’re sorry to hear your experience didn’t meet expectations. Our management team is highly engaged with the floor and committed to delivering exceptional service. We’d love to understand more—did you share your concerns with a manager during your visit? Guest feedback is invaluable to us, and we continuously strive to improve. If you’re open to it, please reach out so we can learn more about your experience. We appreciate your insights and hope to provide a better experience should you choose to dine with us again.
   

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7. n

   nancy

   VIP

   San Francisco

   28 reviews

   4.0

   28 reviews

   Dined on January 31, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The interior of The Madrona is spectacular. They have done a great job of preserving the historic look and feel without making it feel old and smelly. The staff was friendly and efficient. In all this elegance and splendor our server wore an apron with a bunch of pens and an order book in it. What? Are we at Dennys? I had the Halibut, which was good, and my husband ordered the steak. When we went to order glasses of wine my husband was very disappointed there was not a Cabernet on the list to go with his steak. There were Zins, Pinots and a red blend from Lodi. I don’t remember seeing any Sonoma wines on the by the glass wines which I thought was interesting. Our server graciously gave him tastes of different wines so he could find something he liked. So I guess for us it was a good experience, not a great one.
   

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8. A

   Andrea

   San Francisco

   24 reviews

   5.0

   24 reviews

   Dined on January 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I absolutely love the decor of The Madrona. The food was delicious. Great Experience.
   

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9. L

   Lucyanne

   VIP

   San Francisco

   17 reviews

   5.0

   17 reviews

   Dined on January 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dining experience was truly outstanding. The uniqueness of each dish & complexity of flavors delighted us at every course.
   

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10. B

    Betty

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on January 26, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    I recently dined at The Madrona with a party of 6 and had a mixed experience that I felt compelled to share. The ambience of the restaurant is truly lovely, creating a beautiful setting that enhances the dining experience. The decor strikes a perfect balance between elegance and comfort, making it a pleasant place to spend an evening. The hostess and bar personnel were exceptional, providing a warm welcome and attentive service that set a positive tone for the evening. Unfortunately, as the restaurant became busier, the service slowed down significantly. While I understand that peak hours can be challenging, it did affect our overall experience. We started with some appetizers, which were delightful and well-prepared, followed by second courses that maintained that high standard. However, the mains fell a bit short of expectations. The Chicken Poullard, in particular, lacked flavor and left us wanting more. Additionally, I found the wine selection to be limited and overpriced. It would have been nice to see a broader range of options at various price points, as it felt somewhat restrictive for a restaurant of this caliber. Overall, The Madrona is a beautiful place worth visiting for its atmosphere and the quality of the starters and second courses. However, given the slow service during busy times and the underwhelming mains, along with the overpriced wine selection, I may hesitate to return for dinner.
    

    The MadronaResponded on January 28, 2025

    Thanks for visiting us, Betty. We're glad to hear that you enjoyed the ambiance and found our service to be exceptional at The Madrona. We're sorry to hear that your experience was affected by peak hours and the service during busy times. We appreciate your feedback on the wine selection and will consider it for future improvements. We hope to welcome you back for a more satisfying experience in the future. Best regards, The Madrona Management Team
    

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