The Mallard

Review summary

1. A

   Angie

   Derbyshire1 review

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's our second visit and it didn't disappoint. The beef was cooked to perfection, delicious cauliflower cheese. Lovely friendly staff that served us immediately. We won't go anywhere else now of Sunday carvery.
   

   The MallardResponded 5 days ago

   Thank you for your lovely review 🫶
   

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2. B

   Brian

   Derbyshire1 review

   5.0

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I'm not going to waffle on, let's say my family & I will be going back as soon as possible. Staff will go that extra mile too. :)
   

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3. K

   Kay

   Nottingham1 review

   5.0

   Dined on November 3, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went for the Carvary on Sunday 4th Nov. the lady that waited on us was absolutely amazing! She made us feel so welcome - very attentive. The drinks came quickly and my daughters fish and chips came out quickly too, that was average. The carvary was lovely - the beef was a little dry but the gammon and all the trimmings made up for it. Really good value for money - there was 5 of us and the bill came to £80 - x2 drinks each and my two kids had a pudding each. Good value in our opinion.
   

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4. D

   Donna

   Cornwall1 review

   1.0

   Dined on October 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We booked a table on the pub website. When we arrived, they had no record of our booking. My husband myself and my dad had taken my mum out for lunch. She’s in a care home. So we don’t get to do this very often. My mum was in her wheelchair as she has mobility issues. The waitress was lovely, but that was the only positive. Three of us had a carvery the meat was dry and tasteless, and most of the veg was undercooked. We ordered desserts and were told the cheesecake was sold out two of us chosen this, Then they came back to us and told us it was available. The cheesecakes were brought out after 10 minutes of ordering and we were told the two crumbles were just browning. We waited a further 15/20 minutes for the crumbles. The tables are around us were complaining about issues with food. The waitress was lovely and was very apologetic. She looked very embarrassed to be honest. When the crumbles finally came out, they were stone cold in the middle and warm around the edge, The waitress came over as she could see would not eaten them and asked it they were okay. I said no, they were cold and by that point I’ve had enough, As our whole experience had been ruined. My mum left And as I went to take her in a wheelchair, they had blocked off the access disabled toilet door with a couple sat eating. The couple then had to be moved, and even then it was a struggle to get my mum in a wheelchair through the narrow corridor between two doors. I couldn’t take her out of one entrance and the other instead as the entrance had steps. In the toilet, the handrail next to the toilet wouldn’t come down. The toilet roll holder was loose and kept coming off every time he tried to dispense toilet roll. It was another struggle To get my mum’s chair out of the disabled toilet door and try and open the Next door with clearance to get back into the pub. The disabled access and facilities in this pub is very poor and shocking for this day and age. We will not be visiting again.
   

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5. c

   carolyn

   Dorset2 reviews

   1.0

   Dined on October 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s a shame to give one star as it was a truly awful experience. Booked on 23rd then I received a reminder on 25th Arrived at the booked time of 7.30 and walked straight into a 30th birthday party taking over a large part of the pub. Advised the person behind the bar of our arrival and she said I tried to call you today to tell you about the party but it just rang out. I do not answer unknown callers and no message was left for me to call back. At that point we decided to stay and were told to go to any table at the back of the pub. We were looking at the menu and there was something I wanted clarification on, so I asked a young lady who confirmed she worked at the pub the question. She did look a bit confused and said well the kitchen is closed. I was absolutely furious- felt really stupid . The woman from behind the bar materialised and asked what was happening and announced that she was the landlady and that the kitchen was open ( although it was in darkness) She appeared to blame me for not answering her call earlier in the afternoon and actually said well I wasn’t going to turn down a party in favour of you. That’s great customer service- NOT Needless to say we left, so no we didn’t have a meal that I’d booked for my birthday. I doubt I will get any follow up from anyone from Open Table. I certainly won’t be darkening the door of that place again
   

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6. E

   Elaine

   Derbyshire1 review

   3.0

   Dined on October 6, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   I was disappointed with some items of food at the carvery. Veg was either overcooked or very undercooked. Pigs in blankets were not very nice sausages and we paid extra for those!
   

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7. D

   Daniel

   Derbyshire1 review

   5.0

   Dined on August 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   New menu and the food was excellent. Staff were friendly and accommodating. Great atmosphere. Will definitely return
   

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8. T

   Tracey

   Derbyshire1 review

   1.0

   Dined on August 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our experience was shocking! We had a table booked no one told us there was a time limit on the carvery either when I booked or sat at our table. Sat at our table ordered our drinks and food. 1 person ordered carvery and 3 of menu. After about an hour and a half, my Husband went to the bar to find out where our meals were. To be told we'd had them, and the carvery was closed. The person having carvey was offered 2 slices of meat and mash from the carvery which was cold. We got no apology from any staff. We got our money back. I will not ever return or recommend this place.
   

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9. OT

   OpenTable Diner

   Derbyshire1 review

   4.0

   Dined on July 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Even though we ate later than usual the carvery was lovely. It was quite full and everyone was enjoying themselves. All of my party enjoyed their meal, staff were friendly, helpful and attentive. Definitely go back .
   

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10. OT

    OpenTable Diner

    Derbyshire1 review

    4.0

    Dined on June 16, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Lovely carvery, god choice of meet and Veg. All cooked well and hot.
    

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