The Old Guinea

Review summary

1. K

   Kerry

   Hertfordshire

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   It's the excellent welcoming service that makes it most enjoyable to eat here (lovely Italian waitress served us but everyone was friendly). Food is tasty, lively location.
   

   Is this helpful?

   Report
2. V

   Valerie

   Hertfordshire

   4 reviews

   4.0

   4 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We went at 4.30pm on the Sunday so less crowded and noise level moderate. By 6.30pm virtually full but we were leaving then. Really enjoy eating there
   

   Is this helpful?

   Report
3. C

   Caroline

   Buckinghamshire

   4 reviews

   4.0

   4 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very busy lunch service with xmas parties so a bit of a problem getting parked. Otherwise the service and food was excellent again.
   

   Is this helpful?

   Report
4. S

   Sarah

   VIP

   London

   10 reviews

   2.0

   10 reviews

   Dined on December 6, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Disappointed by my most recent visit, the breakfast (I order the same every time) didn’t look or taste as good, service was slow and our coffees weren’t as expected - flat white more like a cappuccino in a large cup and cappuccino in a small cup - but we were assured that was right. Service was slow and not as attentive even though it wasn’t busy. I will give it another go as it’s always been so good in the past, but I wouldn’t rush back. Wondering if there’s been a change of owner/chef?
   

   Is this helpful?

   Report
5. A

   Alex

   London

   3 reviews

   5.0

   3 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service, I would highly recommend!
   

   Is this helpful?

   Report
6. H

   H

   London

   4 reviews

   3.0

   4 reviews

   Dined on November 24, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was excellent, and the staff were lovely, friendly, and polite. However, the service was quite slow. We had to wait a long time for plates to be cleared, to order dessert, and then again for the bill. This made the meal take much longer than it should have. Although there were plenty of staff on hand, this is an area that could be improved. Additionally, the starters didn’t arrive together but came out in bits, which disrupted the flow of the meal. That said, everything else was great, and I would definitely return. Hopefully, the speed of service will have improved by then!
   

   The Old GuineaResponded on November 28, 2024

   Good Afternoon, thank you very much for taking the time to review us, we are very glad you found the staff accommodating and friendly and we do apologise for the slower service on this occasion, we are in the transition stage of changing over to a new systems & tills and have been closed 4 days this week for extensive refurbishment work in the kitchen which will be great when re-open! We do hope to see you again and the service will be speedier, thank you for your feedback much appreciated. With Best Wishes The Old Guinea Restaurant & Bar
   

   Is this helpful?

   Report
7. G

   Gill

   London

   25 reviews

   4.0

   25 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely breakfast, attentive staff - enjoyed! Long, leisurely breakfast on a rainy Saturday. Comfortable surroundings and good food.
   

   The Old GuineaResponded on November 28, 2024

   Thank you for your great review we look forward to welcoming you again :)
   

   Is this helpful?

   Report
8. D

   Dreda

   Hertfordshire

   1 review

   2.0

   1 review

   Dined on November 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   I had visited the Old Guinea about 2 years ago and had the most delicious vegetarian pizza. With that in mind I booked a table for myself and2 friends who live some distance away. Unfortunately, the food was not nearly as good. We all had pizza but they came out overcooked and I doubt they were freshly made. Very disappointing.
   

   The Old GuineaResponded on November 28, 2024

   Good Afternoon Dreda, Thank you for taking the time to give your feedback which is very important to us. We do apologise that the pizza was not up to standard, please always ask for it to be re-done or choose another dish we will happily do this if you are not pleased, our dough is freshly made daily and all ingredients fresh produce and local, so I will pass the feedback to the kitchen on this occasion, as we are known for our delicious pizzas. We do hope to see you again - With Best Wishes The Old Guinea Restaurant & Bar
   

   Is this helpful?

   Report
9. P

   Patrick

   Hertfordshire

   17 reviews

   4.0

   17 reviews

   Dined on November 18, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our local and favourite restaurant,excellent food,effecient and friendly staff. mains and desserts very good,starters need improvement!
   

   The Old GuineaResponded on November 20, 2024

   Hello Patrick, Thank you for your review that's very nice, we hope to see you again, and your feedback about starters have been passed to the kitchen. With Best Wishes The Old Guinea
   

   Is this helpful?

   Report
10. R

    Ruby

    Hertfordshire

    1 review

    1.0

    1 review

    Dined on November 17, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    Having specified I did not want cheese on my Lamb Ragu it came covered in it. This was replaced but I did not finish it as it was so "gloopy" My Partner is strictly Vegetarian and was horrified to find chicken in her salad after expressing her needs on ordering. The servers were very helpful so I expect the problem is with the kitchen. The salad was taken off the bill. The 4 of us felt that there were too many table as it was crowded as one might expect on a Sunday lunchtime to be fair. Overall it was disappointing and we will not go back there again.
    

    The Old GuineaResponded on November 20, 2024

    Good Morning Ruby, Very sorry to hear this, an error indeed, we apologise and your feedback has been taken onboard, I'm glad the servers helped and removed the item from the bill, we are sorry you had a disappointing visit on this occasion. With Best Wishes The Old Guinea
    

    Is this helpful?

    Report