The Pump House

Review summary

1. S

   Sandy

   Charlotte

   15 reviews

   5.0

   15 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing dinning experience. Chloe, our server, exceeded all expectations, her recommendations were spot on and she provided us with great service. I had an Old Fashioned which is the best I have had. We ate the jumbo shrimp cocktail and beet salad to start and they were delicious. As a main course our group had the stuffed mountain trout, braised short rib and shrimp and grits, no leftovers were available! We shared the bomba for dessert, it took a bit because it was frozen hard, but it was perfect when they brought it to the table.
   

   Is this helpful?

   Report
2. G

   Gilbert

   Charlotte

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great. Food was good, as alway. We had different dishes so we can all enjoy different plates
   

   Is this helpful?

   Report
3. N

   Nick

   VIP

   Tampa

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great, service was just right, it was a perfect place for a date night.
   

   Is this helpful?

   Report
4. M

   Marilyn

   VIP

   Charlotte

   19 reviews

   5.0

   19 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always delicious and is a good value for the quality of the food. The facility is unique and beautiful. The staff is friendly and helpful and a manager always stops by to ask if everything is satisfactory.
   

   The Pump HouseResponded 3 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

   Is this helpful?

   Report
5. J

   Jeff

   VIP

   Alabama

   14 reviews

   4.0

   14 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 4

   The ambience was nice and all of the food was very good but the service was abysmal. 50 minutes after we were seated, we still hadn’t received the bread and our order was nowhere in sight. In fact, I mentioned to the manager that I thought our waiter had been abducted by aliens. It’s not a big place and we didn’t see him for twenty minutes at a time.
   

   Is this helpful?

   Report
6. K

   Kenneth

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch over looking the river. Nice to eat somewhere that has professionally trained staff. Had the bone in pork chop with whipped sweet potatoes - fantastic! Looking forward to having dinner there the next time we're in that area.
   

   The Pump HouseResponded 3 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

   Is this helpful?

   Report
7. A

   Amy

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We sat on the roof top (per our request). I love the new complimentary cornbread, it was delicious. I ordered a Midnight Chai Martini and it was excellent. My hubby ordered a beer on tap and he enjoyed as well. Cameron was our server and he was very attentive making sure everything was good and glasses were full as well as the table staying tidy by removing dishes when we finished something. The host that I think could have possibly been the manager on duty checked in with us as well and asked how things were which I appreciate. He had the Cajun pasta and I had the seared salmon. Both were excellent, portions were generous and Cameron boxed up the leftovers for us. The price was what we expected and enjoyed our evening. It also looked lovely all decorated for Christmas. Highly recommend.
   

   The Pump HouseResponded 3 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

   Is this helpful?

   Report
8. S

   Sue

   VIP

   Greensboro

   28 reviews

   4.0

   28 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Thoroughly enjoyed our meal. The pork chop was cooked perfectly; just as the server recommended. The beet salad was excellent with just the right amount of dressing. Shrimps were cooked perfected.
   

   Is this helpful?

   Report
9. N

   Nadja

   Charlotte

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful restaurant with great views. Service was amazing and overall experience was lovely. Appetizers were great, however some brunch items were overcooked. Eggs on the Benedict were hard boiled instead of poached, steak was asked to be rare but was medium, potatoes were a bit cold. Other food items were outstanding such as the amazing flavor of the short rib meat, the shrimp and grits were rich and creamy. Overall quality experience.
   

   Is this helpful?

   Report
10. J

    Joanna

    Columbus

    1 review

    3.0

    1 review

    Dined on December 7, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    The atmosphere is very cool and unique for outside of Charlotte. Our server was sweet and the staff seemed friendly. The issue I had was a lack of accommodations for a vegan guest. Typically a kitchen can find a way to accommodate a vegan guest, other than a salad or side. With the price point and seeming use of fresh ingredients I did think the kitchen would be able to create a dish such as vegetables and rice for the vegan guest, but they could not. It was a busy Saturday night so maybe they didn’t want to slow the line down.
    

    Is this helpful?

    Report