The Pump House

Review summary

1. P

   Patricia

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   I had a Carolina Mixed Green salad and added blackened shrimp. The shrimp was undercooked and I also have an allergy to tomatoes. I requested from the waitress no tomatoes and my salad came with tomatoes. My friend had the chicken biscuit and the breading itself was undercooked. Neither one of us complained since it was, per the waitress, her second shift. However, I will not be coming back for brunch. I have never had an issue with lunch or dinner. This was my first brunch and last brunch experience.
   

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2. A

   Albert

   Charlotte

   31 reviews

   vip
   3.0

   31 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The service was fantastic. This is my second experience of not so good food. The first time was dinner. I had the pork chop. Very tuff, I could not cut it with a steak knife. Sent it back, no improvement when they brought it back. I just brought it home and threw it out. I decided to give them a second chance. This time it was Sunday brunch. I had the omelet special of the day with Cajun potato hash. The omelet had no flavor and was very bland. The hash was over-fried potato cubes with nothing else. no peppers, no onions, nothing except rubbery potato cubs. The dessert was supposed to be peach cobbler cheesecake. No peaches, no peach flavor. It was topped with strawberries and caramel syrup. I did not complain to the manager because I had 3 guests, and I did not want to send my food back and then have to eat after everyone else was finished. Two bad experiences are enough. Will not be back for the third strike.
   

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3. C

   Cathy

   Charleston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service…..very good food! Because it was dark, not much of a view from the third floor inside.
   

   The Pump HouseResponded 2 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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4. B

   Barbara

   Charlotte

   160 reviews

   vip
   5.0

   160 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We sat overlooking the water and had a very good waiter named Shane. The food was excellent.
   

   The Pump HouseResponded 2 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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5. M

   Matth

   Charlotte

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent from start to finish from all the staff. The food was fantastic. Everyting was top notch!
   

   The Pump HouseResponded 2 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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6. C

   Catherine

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience dining at The Pump House! Our server was great and very informative about the menu. He also made our visit enjoyable with his pleasant and humorous demeanor. The atmosphere was great and the food was amazing!
   

   The Pump HouseResponded 2 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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7. E

   Elizabeth

   Charleston

   5 reviews

   5.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The view is lovely ! The wine list extraordinary. The shripm and grits were excellent and our server Matthew was very personable and efficient.
   

   The Pump HouseResponded 2 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. We'll let Matt know you enjoyed his service! Sincerely, Pump House Management
   

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8. D

   Diane

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chloe was absolutely fantastic. We wanted to hire her and have her relocate to NJ!!! Food was also amazing. Best we've had in the Fort Mill area all year. If you go ask for Chloe!!!!
   

   The Pump HouseResponded 2 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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9. R

   Ronald

   New York City

   18 reviews

   3.0

   18 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   This was not our first visit for dinner to The Pump House.  If it was, good chance we wouldn’t be returning. We made a reservation to celebrate my mom’s 79th birthday.  We were initially seated outside, which is usually just fine, but she was cold (despite the heaters).  We asked to be moved inside, and they proceeded to send us upstairs to the bar (where it was actually colder).  The setting wasn’t the best for her, but we managed; I do feel they should have told us that was the only option.  Next we ordered drinks.  There were four of us, and we discussed the drinks a bit with the server.  When she came back with them a few minutes later, she had no idea who had which drink.  Further, we ordered two Old Fashioneds; neither was garnished in any way.  Strange.  Dinner was fine, although my mom’s pork chop was a bit tough and my filet mignon was just ok.  For the price, it should be better than just ok.  We were not offered a dessert menu, but instead a piece of cheesecake was brought out to my mom with a candle.  It was covered with berries and a red sauce.  She is allergic to strawberries.  No one asked us anything about the dessert, it was just set it in front of her by someone who was not our server.  So we asked if they could possibly swap it for a plain piece of cheesecake, which they did.  They brought us 4 spoons, and nothing further.  When it was time to pay the bill, the server asked if we wanted separate checks, and then proceeded to tell us the total bill and ask for a card.  We were not given the itemized receipt until after we paid.  Turns out, they charged us for the “birthday cheesecake” that we didn’t order, which I found odd. (We had just celebrated a birthday at a different restaurant, and the waiter asked quietly at the beginning of the meal which dessert we would like him to bring for the birthday girl, complimentary of course.)      Overall, the food was good, but the service was not good at all.  The atmosphere was just ok.  Very disappointing.
   

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10. H

    Harvey

    Charlotte

    19 reviews

    vip
    4.0

    19 reviews

    Dined on November 16, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Advance notification that we we’re celebrating my daughter’s engagement fell on deaf ears. My filet, ordered rare, was delivered medium to well done. A substitute was prepared and was delivered when others were halfway through their meal. Our server was charming and delightful.
    

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