The Rec Room - South Edmonton

Review summary

1. T

   Tracey

   Edmonton

   1 review

   4.0

   1 review

   Dined on October 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I wish we were able to reach someone by phone to answer questions and help with our reservations and plans. We had to book two separate tables to meet our groups needs because I couldn’t get a hold of anyone by phone or email. We then got a call inquiry about our two table booking. The told us they could put the two tables together but when we arrived we waited 20 minutes and were sat at tables on opposite sides of the restaurant and with different servers. There were open tables all around so I requested again that we be put together. They finally added a table to our so we could sit together but by that time half our party had already ordered food while the rest hadn’t yet. That being said, all the staff were very pleasant to deal with and the food was good and came out quickly. The games area was busy but fun and we enjoyed the bowling,
   

   Is this helpful?

   Report
2. J

   Joshua

   Edmonton

   1 review

   5.0

   1 review

   Dined on September 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server and managers at Rec room were outstanding. We had booked separate tables and they called to move us to one large table instead which was above and beyond to begin with. Already started out with a great experience, then when we arrived they clearly laid out the table expectations and once we were seated two separate managers approached the table to welcome us. We had one meal that was delayed and before we even noticed they approached us and said there was a mix up and that they would send it out right away. Again great communication and made sure we were taken care of all night. Made our son’s birthday a great night out. Would highly recommend for any special event or a night out! Great work by all the staff!
   

   Is this helpful?

   Report
3. M

   Matthew

   Edmonton

   19 reviews

   vip
   5.0

   19 reviews

   Dined on August 13, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Went during a weekday, good experience and good family value.
   

   Is this helpful?

   Report
4. S

   Serena

   Edmonton

   2 reviews

   3.0

   2 reviews

   Dined on August 11, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   The overall experience wasn't anything special. We waited a long time for out server and we often felt like she forgot about us. The food was ok but not exceptional. Our appies and food all came out at the same time. We watched a staff member drop a cloth on the floor (not realizing it) and another staff member picked it up and then wiped a table with it.
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   Edmonton

   1 review

   4.0

   1 review

   Dined on July 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Amazing tasting food with great customer service. Food portions where small and a little over priced
   

   Is this helpful?

   Report
6. MP

   MattP

   Calgary

   5 reviews

   2.0

   5 reviews

   Dined on July 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Made a reservation, when we arrived our table wasn’t set up. Got sat, no one came to the table for 10 mins. Then a bartender came by and gave us menus and said our sever would still be a few minutes. It was almost 20 mins after we were sat when she showed up. Food took over 1/2 hour. First two plates came out (we were a table of 6), then 3 more 10 mins after that. Last meal showed up 15 mins after first was dropped off. Chicken and Shrimp tacos were ice cold. My daughter’s fries and hot dog were a joke. Cold and old. We didn’t say anything about he food because everything was taking so long we just wanted to eat. Their excuse about the food delivery was that it was because one of our guests had an allergy. Except the allergy meal came in the 2nd round of food delivered…. Manager came and apologized and gave us $10 wristbands. Then I waited another 15-20 mins to get our bill. Our server was Joy. She was nice enough but the service was just so slow. Kitchen seemed dysfunctional and the food was pretty bad. We’ll come back to play games at Rec Room but we’ll eat somewhere else.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Edmonton

   1 review

   1.0

   1 review

   Dined on July 7, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   The waitress did not care about our group and the food was given to the wrong person, I have to helped a lot by myself . Since the tip is fixed and whatever the service was, we have to pay the amount.
   

   The Rec Room - South EdmontonResponded on July 11, 2024

   I am so sorry you felt that way. Please do not hesitate to ask for a Manager if your experience is not going the way you want. We would love the opportunity to fix the issue before you leave.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Edmonton

   1 review

   5.0

   1 review

   Dined on July 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great date location. Food was tasty and the service was perfect
   

   The Rec Room - South EdmontonResponded on July 5, 2024

   I am so happy you had some amazing quality time together! Thanks for the review
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Edmonton

   1 review

   5.0

   1 review

   Dined on June 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for the Stanley Cup Game 7. We had an amazing time! Our server Rio was very prompt on asking if our food was okay, if we need anything else for our seats, and more. They all made sure we’re comfortable! The vibe made it all so worth it. Very family friendly. Will recommend this to anyone for sure!
   

   The Rec Room - South EdmontonResponded on July 5, 2024

   So happy you had an amazing time. Join us next year when we win the cup!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Edmonton

    1 review

    5.0

    1 review

    Dined on June 21, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Nice cheap kids meals, food nice quality, and all the games work!!
    

    The Rec Room - South EdmontonResponded on July 5, 2024

    Thank you for the 5 star review!! Glad you had a great time with the family.
    

    Is this helpful?

    Report