The Restaurant at St Martins Lane London

Review summary

1. L

   Linda VIP

   London146 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Very nice meal at this always reliable restaurant which is a perfect location for pre-theatre dinners.
   

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2. Y

   Yasmin

   London1 review

   1.0

   Dined on February 26, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service can be improved; forgetful waitresses. Watch out for eggshells in your dishes. Cool hotel vibe.
   

   The Restaurant at St Martins Lane LondonResponded 7 days ago

   Dear Yasmin, Thank you for reaching out with your honest feedback. I’m truly sorry to hear about your disappointing experience and sincerely regret that we fell short of your expectations, especially during an important business meeting. The service missteps you described, from incomplete orders to lack of attentiveness, are certainly not reflective of the high standards we strive for. Additionally, the food quality concerns you raised are unacceptable, and I will be addressing them with our kitchen and service teams immediately to ensure improvements are made. Your experience is not the standard we want for our guests. I truly appreciate your feedback and hope we can restore your confidence in dining with us. Best regards, The Restaurant team
   

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3. K

   Kate VIP

   London5 reviews

   4.0

   Dined on February 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely pre theatre option. Simple menu done well. Speed and comfort. Super service from Manuel
   

   The Restaurant at St Martins Lane LondonResponded 7 days ago

   Dear Kate, Thank you for your kind words! We're delighted to hear that you enjoyed our pre-theatre menu and that the service, especially from Manuel, made your experience even better. We always strive for a balance of quality, speed, and comfort, so it’s wonderful to know we delivered on that. We look forward to welcoming you back soon! Best regards, The Restaurant team
   

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4. J

   Jenny

   London4 reviews

   3.0

   Dined on February 19, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Everything was fine, pleasant. We had a lovely surprise when the waiter appeared with a small cake and sang happy birthday as he had picked up that it was my partner’s birthday. My step daughter asked for a second piece of bread to go with her mushroom terrine. When the bill came, it was dark and I just paid but, when I reviewed the receipt later, we had been charged £12 for the cake we hadn’t asked for and £10 for the second piece of bread! That £22 pushed the bill for one course for four people to over £200! It also, on principle, means we won’t go back!
   

   The Restaurant at St Martins Lane LondonResponded 7 days ago

   Dear Jenny, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the atmosphere and service, and that our team was able to make your celebration feel special. However, we sincerely regret that the additional charges left you feeling disappointed. It’s never our intention for a thoughtful gesture—like the birthday cake—to feel anything less than genuine, and we completely understand your frustration. We also appreciate your feedback regarding the bread charge, as transparency is key to a positive dining experience. Your comments have been shared with our management team to ensure clearer communication in the future. We truly value your visit and would love the opportunity to welcome you back for a better experience. Best regards, The Restaurant team
   

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5. a

   andrew

   London1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Disappointed with the service and overall quality for an expensive Hôtel restaurant. It was a valentines dinner with my wife however we felt that the service was not up to standard of a five star hotel. The quality of the food in particular the valentines menu did not live up to the promise of the menu. The liver parfait simply tasted of butter (too much butter compared to liver), the lobster was over-powered by the other flavours of the dish. The food and in particular the desserts were beautifully presented but lacked flavour. The most flavoursome aspect of the Black Forest dessert was a tiny cherry - very sadly the rest of the dish had no cherry flavour. When asked how our food was, there was no follow up or interest to our answers at all - it was simply a token question. I hope the restaurant takes the feedback on board as there is a lot of promise but poor execution.
   

   The Restaurant at St Martins Lane LondonResponded 7 days ago

   Dear Andrew, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your Valentine’s dinner did not meet your expectations, especially on such a special occasion. We appreciate your honest comments about the service and the execution of the dishes, as we continuously strive to improve. Your insights regarding the balance of flavors and attentiveness of service are invaluable to us, and we will certainly share them with our team to ensure a better experience for our guests in the future. We sincerely hope to have the opportunity to welcome you back and provide you with the exceptional dining experience you deserve. Best regards, The Restaurant team
   

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6. D

   Donal VIP

   London28 reviews

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   This is a good restaurant, the food on the whole was enjoyable, the service and the ambience were good. There is room for improvement though. The food was more of a mixed bag than it might have been. My bouillebasse and my wife’s apple soufflé dessert were wonderful, but my starter of scallop (note the singular) was made up of a group of flavours that just didn’t meld. My dessert, “Black Forest” looked fantastic, but some components didn’t taste very much of anything. Service was very efficient (on Valentine’s night I suppose one might expect it to be), and the ambience was pleasant enough. Overall, pleasant enough, but I don’t think we will be rushing back.
   

   The Restaurant at St Martins Lane LondonResponded 7 days ago

   Dear Donal, Thank you for taking the time to share your thoughtful feedback. We’re delighted to hear that you enjoyed aspects of your meal, particularly the bouillabaisse and apple soufflé, as well as the service and ambiance. However, we’re sorry that some dishes didn’t quite meet your expectations. Your comments about the balance of flavors and consistency are invaluable, and we will certainly share them with our culinary team as we continuously refine our offerings. We truly appreciate your visit and hope that we might have the opportunity to welcome you back in the future for an improved experience. Best regards, The Restaurant team
   

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7. S

   Susan

   Berkshire1 review

   5.0

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food and wonderful service! The scallop starter was amazing!
   

   The Restaurant at St Martins Lane LondonResponded 7 days ago

   Dear Susan, Thank you for your wonderful review! We're thrilled to hear that you enjoyed the food and service, especially the scallop starter. We hope to welcome you back soon for another fantastic dining experience! Best regards, The Restaurant team
   

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8. R

   Ritz

   London6 reviews

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent pre theatre meal with friends. Thank you
   

   The Restaurant at St Martins Lane LondonResponded 7 days ago

   Dear Ritz, Thank you for your kind words! We're delighted to hear that you and your friends enjoyed your pre-theatre meal with us. We hope to welcome you back again soon for another great dining experience! Best regards, The Restaurant team
   

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9. P

   Peter

   Essex1 review

   4.0

   Dined on January 18, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Table booked for 6.30 after we had been to a matinee. The restaurant was fairly busy but noise levels were okay (we had chose carefully because we had wanted a quieter environment) and it was even quieter an hour later (when we assume some evening theatre goers vacated) but still enough tables for a nice atmosphere. The food was well presented, well cooked and tasty, and we thought a fair price, the cocktails and wine were also a fair price. We were served by a few different staff, who were friendly and attentive enough. Luckily we had only chosen two starters to share between three of us, as when we asked for the bill my husband was presented with a candle-lit birthday cake - a very nice touch. Would definitely recommend. Next time I want to visit their secrete (ish) bar.
   

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10. C

    Cecilia

    London2 reviews

    4.0

    Dined on December 30, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Good value pre-theatre menu and lovely service in convenient location
    

    The Restaurant at St Martins Lane LondonResponded on January 10, 2025

    Dear Cecilia, Thank you for your kind review! We're delighted to hear that you enjoyed our pre-theatre menu and found it to be good value. It's wonderful to know that our service and convenient location contributed to a pleasant experience for you. We hope to welcome you back again soon, whether for another pre-theatre meal or a leisurely dining experience! Best regards, The Restaurant team
    

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