The Riverside Grill & Gazebo

Review summary

1. D

   Don

   Phoenix

   3 reviews

   1.0

   3 reviews

   Dined on August 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was non existent, we waited for several minutes to be seated, waited several more minutes, no one came to the table to offer drinks or brought menues, noticed at least two other tables not getting any service, so we left
   

   The Riverside Grill & GazeboResponded on August 20, 2024

   Thank you for sharing your experience, Don. We sincerely apologize for the disappointing service you received during your visit. This is not the level of service we strive to provide, and we're sorry that it affected your evening. We would love the opportunity to make things right. Please consider giving us another chance to provide you with the quality service and experience you deserve. If you do decide to visit us again, please reach out to us directly so we can ensure your next experience is a positive one. Thank you for your feedback, and we hope to welcome you back soon. Umesh Bali Food & Beverage Manager
   

   Is this helpful?

   Report
2. G

   Garry

   Toronto

   1 review

   4.0

   1 review

   Dined on August 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Overall experience was very good had guests from out of town and they enjoyed themselves very much
   

   The Riverside Grill & GazeboResponded on August 20, 2024

   Thank you for your review, Garry! We're delighted to hear that you and your out-of-town guests had a very good experience at Riverside Grill Gazebo. It’s wonderful to know that our ambiance, service, and scenic views added to your visit. We’re also glad you enjoyed our creative cocktails and outdoor dining. We appreciate your recommendation and look forward to welcoming you back for more special occasions!
   

   Is this helpful?

   Report
3. OT

   OpenTable Diner

   VIP

   Toronto

   9 reviews

   5.0

   9 reviews

   Dined on August 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   They said they had no record of our reservation (made through open table), but they made sure to get us a table asap soon as they could, which was appreciated!
   

   The Riverside Grill & GazeboResponded on August 27, 2024

   Thank you for your review! We're glad to hear that despite the reservation mix-up, our team was able to accommodate you quickly. We appreciate your understanding and are happy you enjoyed the food, service, and ambiance. We look forward to welcoming you back to Riverside Grill Gazebo soon!
   

   Is this helpful?

   Report
4. C

   Cheryl

   Toronto

   1 review

   4.0

   1 review

   Dined on August 7, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our waiter Liam was great. The food was good. Would have like to see more options on the menu. Loved looking out at the water and being close to MusicFest so we could leave our vehicle there and walk to the concert.
   

   The Riverside Grill & GazeboResponded on August 13, 2024

   Thank you for your review! We're glad to hear you enjoyed the service from Liam and the peaceful ambiance at Riverside Grill Gazebo. It's great that you appreciated our location by the water and the convenience of being close to MusicFest. We appreciate your feedback on the menu options and will keep it in mind as we strive to improve our offerings. We hope to see you again soon for another enjoyable experience!
   

   Is this helpful?

   Report
5. L

   Laura

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined on August 4, 2024

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 3

   Slow service. Waiter forgot to place order for fries, ( ordered wings that are over priced $20 , and do not come with fries) Shirley Temple was $8 !! No alcohol, so no idea why it would be that much. Food was good, just very limited menu, would have much rather sat inside to have more variety of choices.
   

   The Riverside Grill & GazeboResponded on August 7, 2024

   Thank you for your feedback, Laura. We’re sorry to hear that your experience didn’t meet your expectations. We appreciate your comments about the service and menu, and we will use them to improve. We hope you'll give us another chance to provide a better experience next time.
   

   Is this helpful?

   Report
6. R

   Rachael

   Toronto

   1 review

   5.0

   1 review

   Dined on July 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friends and I had a great meal on the patio atRiverside Grill before heading to Music Fest. The food was great !
   

   Is this helpful?

   Report
7. C

   Celebration

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined on July 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Great night, weather was perfect, dinner was really good. Staff were just a hopping as it was the night of music fest so everyone was eating there before walking over to the park.
   

   The Riverside Grill & GazeboResponded on July 31, 2024

   Thank you for your review! We're glad to hear you enjoyed your dinner and the perfect weather at Riverside Grill Gazebo. It sounds like it was a lively night with the music fest in the park, and we're happy you chose to dine with us beforehand. We appreciate your feedback on our food, service, and ambiance. We strive to create a great dining experience, especially on busy nights. Your comments help us improve, and we hope to serve you even better next time. Thanks for recognizing us as a neighborhood gem and a great spot for outdoor dining with scenic views. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Atlantic Canada

   1 review

   5.0

   1 review

   Dined on July 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a large group meet here for lunch. We had a reservation, and they were able to accommodate us on the patio. The drinks and food were great! The service was prompt and friendly. Thanks!
   

   The Riverside Grill & GazeboResponded on July 31, 2024

   Thank you for sharing your experience! We're thrilled to hear that your group enjoyed a fantastic lunch on our patio at Riverside Grill Gazebo. It's great to know that our food, drinks, and service met your expectations, and that our outdoor dining area was perfect for your gathering. We appreciate your kind words and recommendation. We look forward to welcoming you and your group back soon for more delicious meals and wonderful service by the water. Thanks again for choosing Riverside Grill Gazebo!
   

   Is this helpful?

   Report
9. j

   janea

   Toronto

   2 reviews

   2.0

   2 reviews

   Dined on July 5, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   The $25/per person entrance took forever to process, the radio was very loud until the music started. The music was marginal, the grilled chicken was extremely dry, the burger was okay, the sweet potato fries were great. The server was young but did his best, the appetisers, drinks and meals were poorly coordinated. I would not go back.
   

   The Riverside Grill & GazeboResponded on July 9, 2024

   It sounds like you had a mixed experience, Janea! Thanks for sharing your thoughts. It's always valuable to hear different perspectives.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on June 20, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    I was pleasantly surprised by the size and quality of our lunches. Our server was wonderful!
    

    The Riverside Grill & GazeboResponded on June 24, 2024

    Thank you for your kind review! We're happy to hear that you enjoyed your lunch and had a wonderful experience with our service. It's great to know that the ambience and scenic view added to your dining experience. We look forward to welcoming you back soon!
    

    Is this helpful?

    Report