The Saint

Review summary

1. J

   Joe VIP

   San Francisco66 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I'll keep this brief and just note specifics. 1. Cuisine. Disappointing. My chopped salad was brand and the grilled chicken was dry, not at all worth $38. My wife had the roasted chicken breast and requested mashed potatoes instead of Yukon potatoes. Not a big deal but a simple request that was over looked and by the time the mashed potatoes arrived she was almost finished. 2. Noise level. The Saint is a very small establishment with a bar area (noise reverberates). There was group of 3-4 very loud guests at the bar. Normally this is not an issue for us but considering we were celebrating our anniversary and the profanity being used at the bar, it distracted from the dining experience. 3. The menu notes a 20% gratuity will be included in the bill. I don't appreciate being required to tip 20%. "A gratuity is a discretionary, additional payment on top of a check total given as a token of gratitude for good service and great hospitality." I've been in the service industry for over 25 years and understand the significance of a gratuity and will happily tip accordingly. The host mentioned the 20% while showing us the bill and coyly added we could add more if we desired. Seriously! In summary, a very bad dining experience. Your time and money would be better given to other dining establishments in the area.
   

   The SaintResponded 2 days ago

   Joe, Thank you for taking the time to leave such a thorough review. I'm so sorry that our food and service fell so far short of our standards, especially on your anniversary. I'm sure it was disappointing. I informed Chef of your feedback on the salad and chicken and the missed mashers which were clearly noted on the order we placed with the kitchen. I know he takes such feedback very seriously. The Service Charge was applied in error and I've refunded it along with the rest of your check. Thank you again for your feedback. It helps us continually improve our guest experience.
   

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2. L

   Laura VIP

   San Francisco1 review

   5.0

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Saint is a Saint Helena gem, with amazing boutique wines from small producers not widely found on wine lists, and fantastic food from Market next door, another Saint Helena gem. Stephanie at the bar was warm and attentive, and fun to chat with. The lounge vibe makes The Saint a great place to just hang out, especially on a slow night; you won't be hurried out the door and can usually meet a few other locals stopping in for an after work cocktail or fine glass of wine.
   

   The SaintResponded 2 days ago

   Thank you Laura. We appreciate you taking the time to leave such a detailed review. We will make sure to acknowledge Stephanie and the rest of the team. Hope to see you again one day soon.
   

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3. C

   Courtney VIP

   Portland2 reviews

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   This restaurant has potential but needs some baseline changes.
   

   The SaintResponded 2 days ago

   Courtney - thank you for your detailed review. Although 1 star reviews are painful to read, the detailed content helps us improve our operations and guest experience. In our 7 years in business, we've been humbled by many 5 star reviews and a few on the other end. I try to learn from all of them and make necessary changes. We have addressed some of your concerns. We now have 8 purse hooks under the bar. We've also retrained our new staff members on leaving the cork at the table with the bottle. This is our procedure, as is placing utensils at each setting upon arrival and refreshing them as needed throughout the meal. Obviously, we fell short of that standard when you were there. We're working on the rest. I'm glad you enjoyed the salmon! Heidi (owner)
   

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4. H

   Hiral

   San Francisco1 review

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   We had a dinner reservation for my husband and I at 5 pm on Saturday. It was not crowded at all. It was our first time. Our server, Amanda, kind of took away a good experience for us. For the first time in my life, I had to repeat my order 4 times in the span of 30 minutes. Not sure if she was going through a rough day or a health issue. But I was shocked when I had to repeat my order to her every 5-10 minutes. It's ok not being able to memorize. But I would have just written down at that point. It's quite embarrassing to be in the service industry and have this type of behavior. It was almost like she didn't really listen to anything we said for drinks, food etc. I told her I am vegetarian and she asked me if I wanted chicken in my food order. On top of it, we had to wait 20 minutes just to get our wine. We could physically see the glasses were poured, but she forgot to bring those to us. Overall, the service was kind of meh for how low crowded time we were there. I don't think I would eat at this restaurant again.
   

   The SaintResponded 2 days ago

   Hiral, Thank you for sharing your experience. I’m sorry to hear that our service didn’t meet expectations during your visit. We strive to provide attentive and seamless service, and it sounds like we fell short. Your feedback about the delays and miscommunication is concerning, and I've addressed it with our team and made some changes to ensure better attentiveness moving forward. We truly appreciate your input and would love the opportunity to make it right. If you’re open to it, please reach out—we’d love to welcome you back and provide the experience we aim for.
   

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5. R

   Rachel VIP

   San Francisco2 reviews

   5.0

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Owner Heidi and her staff took amazing care of us! Beautiful spot, chic atmosphere, perfectly decorated warm and cozy private room, amazing cocktails, great wine and enjoyed our dinner!
   

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6. M

   Mike VIP

   San Francisco121 reviews

   4.0

   Dined on January 19, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Harsh was attentive, friendly and provided excellent service. We had requested the vault room when we made rsvp but upon arrival were told it had been already booked. We were shown a back room which was a very good alternative. Menu a bit abbreviated but food was tasty.
   

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7. S

   Steven VIP

   San Francisco53 reviews

   5.0

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time, and totally recommend here. We were there on a Saturday evening when there was live music as well. Food was delicious, Best gnocchi I have had - they were so light. We had crab cakes, burrata, salad with fillet and fries and a delicious crème brûlée. Connected with the Market next but a more intimate setting I felt.
   

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8. M

   Melanie VIP

   Phoenix15 reviews

   4.0

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great dinner at Saint after a Christmas Concert. We enjoyed a lovely Schramsberg sparkling wine and a bottle of Howell Mountain Petite Verdot paired with hamburgers and roast chicken with garlic mashed potatoes.
   

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9. DD

   DjDark808

   Hawaii5 reviews

   5.0

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ate in the vault, food was good. Cocktails well made. Ambience was great.
   

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10. S

    Stacy VIP

    Los Angeles19 reviews

    4.0

    Dined on November 2, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    We enjoyed my daughter in laws birthday lunch at The Saint. We had a swanky private room at the back of the wine bar. The food was very good. The service staff were helpful. It was easy to make a reservation for our party of 10.
    

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