The Savoy

Review summary

1. S

   Steve

   Kansas City9 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Great historic ambience, good service, but the food doesn’t live up to surroundings.
   

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2. J

   Jon VIP

   Charlotte5 reviews

   3.0

   Dined on March 7, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Customer service was great and ambience was even better however the food felt warmed up and made from earlier in the week, including appetizers and main entree
   

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3. D

   David VIP

   Kansas City21 reviews

   2.0

   Dined on February 27, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Way too expensive for the quality. Cool old school KC vibe though.
   

   The SavoyResponded on March 8, 2025

   Thank you for sharing your feedback. I understand your experience didn't fully meet your expectations on value. Here's a thoughtful response to this review: We appreciate your honest feedback about your recent visit with us. While we're glad you enjoyed our classic KC atmosphere, we're sorry to hear you didn't feel the value matched the price point. We take pride in sourcing quality ingredients and creating memorable dining experiences, but we understand that everyone's perception of value is different. Your comments help us evaluate our offerings and pricing. We hope you might give us another opportunity to impress you in the future. If you have any specific suggestions on how we could improve, we're always open to hearing them.
   

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4. N

   Nan

   Kansas City67 reviews

   3.0

   Dined on February 25, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was only a Monday night, but the place was empty. They were out of several of the staple items on the relatively small menu. This was disappointing. Their wine list seemed limited to extremely expensive wines (maybe it's just me, very few under 80 dollars, many well over 100) so my friend and I ended up having glasses of the house wine. The food we ordered was good, the service friendly and somewhat attentive. The main reason I was there was to have the beets, which are no longer on the menu. I was crushed. The coffee was delicious and or server was kind and helpful. I just got the feeling that this is a struggling organization. I hope I'm wrong.
   

   The SavoyResponded on March 8, 2025

   Thank you for taking the time to share your feedback about your visit. We appreciate your honesty. We're disappointed to hear about your experience, particularly regarding our menu availability on that Monday evening. Our menu does evolve seasonally, and we apologize that this wasn't communicated effectively. Regarding our wine selection, we value your feedback about pricing. We strive to offer options at various price points, and we'll be reviewing our list to ensure better variety. Please know that we take all feedback seriously as we continuously work to improve. We'd love the opportunity to provide you with a more satisfying experience in the future. Thank you again for your candid review and for giving us the chance to address your concerns.
   

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5. C

   Chris VIP

   Kansas City17 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The Savoy is an iconic place in Kansas City. T he ambiance is so old world first class, cattle baron vibe. Loved the menu, limited but that means they make every Toto perfection. My ribeye was actually perfect and I gave some weird instructions. Our service was prompt. It not too pushy. We will be back!
   

   The SavoyResponded on March 8, 2025

   Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the old-world ambiance and the cattle baron vibe at The Savoy. We take pride in serving a carefully crafted menu and are so glad to know the ribeye was just to your liking, even with your special instructions! We look forward to welcoming you back for another great experience.
   

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6. J

   James

   Kansas City1 review

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The old Savoy was incredible. The new is blah. Dining room the same, but has completely lost its charm. Ceased salad blah....anchovies dry. No taste to dressing. Ribeye was just ok. Lots of unchewable tendons. Wife had filet. Gravy with it tasted like beef bullion cubes. Chocolate cake tasted frozen....like out of a box at grocery store frozen section. Cowboy butter for rolls was frozen. Coffee was excellent. Service was very good. We won't be returning.
   

   The SavoyResponded on March 8, 2025

   Thank you for your candid feedback about your recent visit. We're truly sorry your experience didn't meet the standards you remembered from the old Savoy. We appreciate your detailed comments about the Caesar salad, steaks, chocolate cake, and butter. While we're glad you enjoyed the coffee and service, we understand these positives couldn't make up for your disappointments with the food. Your experience doesn't reflect the standard we aim to uphold. Our culinary team will address the issues you've raised regarding quality and preparation. We value our history and understand the expectations that come with the Savoy name. Though we're sorry to hear you don't plan to return, your feedback helps us improve.
   

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7. B

   Bob

   Kansas City6 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service throughout the evening. Everyone thoroughly enjoyed their food. Best steaks we’ve had in a long time.
   

   The SavoyResponded on March 8, 2025

   Thank you for your 5-star rating! We're truly grateful you took the time to share your positive experience with us. Every perfect score means the world to our team and motivates us to keep creating memorable moments for our guests. We'd love to welcome you back soon for another wonderful visit!
   

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8. D

   Devoice

   Kansas City1 review

   4.0

   Dined on February 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Took my Daughter there for her 21st birthday!! And she astatic!! Over all it was an amazing day for her!!
   

   The SavoyResponded on March 8, 2025

   Thank you for your 4-star rating! We're happy you enjoyed your experience with us and appreciate you taking the time to share your feedback. We're always looking for ways to make your next visit even better. If you have any specific thoughts on what would have made your experience perfect, we'd love to hear from you. We look forward to welcoming you back soon!
   

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9. K

   Karen

   Seattle13 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We celebrated our birthdays and Valentine’s Day and it did not disappoint for special occasions. It was expensive, but the food was good.
   

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10. T

    Tim

    San Francisco3 reviews

    3.0

    Dined on February 15, 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    We were disappointed that the menu on the website was not actually offered in the restaurant. The predinner dinner drinks and bartender were very good. The fillet was very good but everything else for the value was average.
    

    The SavoyResponded on March 8, 2025

    Thanks for sharing your thoughts! We're glad you enjoyed the pre-dinner drinks and bartender, and it's great to hear the filet hit the mark. Sorry to hear the menu didn’t line up with what you expected — we work with our local farmers to keep things fresh and sometimes we aren't able to make changes on the website as quickly as the products we receive change. We also appreciate your feedback on the overall value and will keep that in mind as we work to improve. Hope to see you again soon!
    

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