The Steakhouse at Paso Robles Inn

Review summary

1. M

   Mike

   Hawaii

   31 reviews

   5.0

   31 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We ate here twice over New Yeras. First night at bar upstairs. Had great service from Nate and a very good meal. I had a NY Strip and my wife had the salmon. Both were great. I would suggest splitting the salads if you order one as they are large. Steaks include two sides and a sauce, so pricing is very fair. New Yeras Eve ate downstairs. Reservation was at 7 and checked in about 6:40 and were told table would be ready on time. Unfortunately, people at our table were slow and got seated at 7:25. While waiting manger brought us a flute of champaign and apologized for the delay. Food again was excellent as my wife did a repeat and I had a filet. Coconut shrimp as an appetizer was very good. Service was perfect. If you are eating downstairs, you should make a reservation as not a large restaurant.
   

   The Steakhouse at Paso Robles InnResponded today

   Thanks for visiting us, Mike! We're thrilled to hear that you and your wife enjoyed your meals and had a great time at The Steakhouse at Paso Robles Inn. It's fantastic to know that our service and ambiance met your expectations. We apologize for the delay you experienced on your last visit, and we're glad that you appreciated the flute of Champaign and the coconut shrimp appetizer. We strive to provide the best service possible, and your feedback helps us improve. We look forward to your next visit!
   

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2. B

   Bill

   Central Coast

   10 reviews

   2.0

   10 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   We live in Paso and decided to stay at the Inn to get out of the house for New Year's Eve, enjoy the downtown activities, and avoid driving. First I'd like to give all the staff a shout-out for their courtesy and service. I also thank House Manager Kevin for his professionalism, attentiveness, and desire to have everything go as planned. Rather than griping about what didn't occur, I would like to mention some ideas for the future that might be helpful. 1. When booking dinner reservations on special occasions like NY Eve, include a statement that clarifies booked parties are limited to specific # hours at the table (unless there are delays due to staffing or kitchen error). It is not unusual to see this in restaurants, and it limits people making reservations who bogart the table the whole evening. 2. Rethink your parking. The restaurant parking area is small. It is also used by folks who are not restaurant patrons and as an overflow for hotel guests. The Valet parking is on the other side of the building, and the process is not straightforward. 3. The areas to be used for Valet parking need to be marked as "Valet Parking Only"; otherwise, they are open to anyone parking without pause. In some cases, I witnessed ... non-hotel/restaurant guests parking. 4. Have someone assigned explicitly to quality check any food that is ready to leave the kitchen when you have new teams working together and/or working under the additional stress of a backed-up restaurant and unhappy guests who have waited and want their food "NOW". Perhaps send out complimentary (and easy-to-prepare) appetizers to bide some time. Many folks will tolerate a little more time if they feel acknowledged. I appreciate how difficult it is to please everyone, and it may never happen. And you can always improve.
   

   The Steakhouse at Paso Robles InnResponded 1 day ago

   Thanks for visiting us, Bill! We're thrilled to hear that you had a great New Year's Eve experience at The Steakhouse at Paso Robles Inn. We appreciate your kind words about our service and the effort you put into making your New Year's Eve memorable. We're also glad to hear that you appreciated our efforts to accommodate your special requests. We're sorry to hear that the parking situation didn't meet your expectations and we'll certainly take your feedback into account. We hope to see you again soon for another memorable dining experience. - The Management Team
   

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3. J

   Juanita

   VIP

   Sacramento

   8 reviews

   2.0

   8 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We have eaten at the Paso Steakhouse several times and liked their consistency with their food. However, last night was a disappointment. My husband and I ordered the prime rib, but started with their roasted brussel sprouts appetizer. The brussel sprouts were delicious. However, the prime rib was tough, flavorless, and arrived lukewarm. My husband ate his, but I could barely eat it. I did eat the baked potato and roasted asparagus, which were both fine. Once our food was delivered, our waitress never came by to check on us. We were only drinking water, and she never came back to refill my husband's empty water glass. The manager was walking around the room, but he did not notice that my meal was barely touched until my husband was completely finished. He then asked if there was a problem, and we explained the issues with the prime rib. He apologized and said he would take care of things. The waitress finally came back with the check, but never mentioned any problems with the food. The manager had taken my meal off the bill, which we appreciated. In the end, we were very disappointed with the food. I really wanted to like the meal because I like the Paso Robles Inn, which was recently renovated and has kept its historic charm intact. With so many good restaurants in Paso Robles, I doubt we will return to the Paso Steakhouse.
   

   The Steakhouse at Paso Robles InnResponded 1 day ago

   Hi Juanita, We're sorry to hear about your recent experience at The Steakhouse at Paso Robles Inn. We appreciate your past compliments about our food, but we regret that the prime rib and roasted brussel sprouts did not meet your expectations. We take your feedback seriously and will use it to improve our food quality and service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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4. B

   Billy

   Alabama

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Very good food but you could tell the restaurant is hurting for servers. We sat with empty water and wine glass for 15 minutes as our server passed us by several times. Recommend this place for the food but be aware service might be lacking a tad
   

   The Steakhouse at Paso Robles InnResponded 1 day ago

   Hello Billy, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our food, and we appreciate your recommendation! We're sorry to hear about the service issues you experienced. We always strive to provide the best experience for our guests, and we're gutted when we hear about any shortcomings. We'll certainly take your comments into account as we continually work to improve. We hope to welcome you back soon at The Steakhouse at Paso Robles Inn. Best regards, The Management Team
   

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5. M

   Michael

   San Francisco

   22 reviews

   5.0

   22 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So wonderful. Ribeye is the best!! Service was wonderful and warm environment was nice
   

   The Steakhouse at Paso Robles InnResponded 1 day ago

   Hey Michael, Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you enjoyed our Ribeye and found our service wonderful. We're also glad to know that our warm environment added to your experience. We strive to provide a memorable dining experience and your feedback is a great motivation for us. We look forward to serving you again soon at The Steakhouse at Paso Robles Inn! Best regards, The Management Team
   

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6. D

   Don

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a drink in the bar before our meal. We were able to be seated early. Our waiter was awesome. He answered all our questions. The food was delicious and well prepared. We both had prime rib that was prepared to our liking. We did not do dessert as we were very full. Our table looked out over the park with all the Christmas lights and decorations. A very nice evening and experience. We will be back.
   

   The Steakhouse at Paso Robles InnResponded 1 day ago

   Hello Don, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your meal and our prime rib, and that our team was able to answer your questions and make your experience even better. We're also glad to know that you appreciated the ambiance of our restaurant and the lights and decorations. We look forward to welcoming you back to The Steakhouse at Paso Robles Inn for another memorable evening. Best wishes, The Management Team
   

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7. R

   Rudolph

   San Francisco

   6 reviews

   3.0

   6 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Made reservations based on diner menu, only to be limited to the Christmas menu. Hostess and server both said it was chef’s choice leaving me to settle for something I really didn’t want. We should have left.
   

   The Steakhouse at Paso Robles InnResponded 1 day ago

   Thanks for the feedback, Rudolph! We're sorry to hear about your experience with the limited menu and the chef's choice issue. At The Steakhouse at Paso Robles Inn, we aim to provide a variety of options for our guests, but it seems we missed the mark this time. We truly appreciate your comments and will use them to improve our service. We hope you'll give us another chance to impress you in the future.
   

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8. C

   Chris

   New York City

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   This is our second time bringing our family for Christmas dinner. Our first experience was amazing. I was told the restaurant was sold to a corporation. Our experience yesterday definitely revealed a change in service and food quality. We waited one and a half hours after being seated to actually receive our entrée, the food that we received was called and had to be sent back. I informed the manager, and he told me he’s not from the area and was just here temporarily to help. He offered no solution and no compensation for our problems. We had a very poor experience and I would not recommend this to anyone.
   

   The Steakhouse at Paso Robles InnResponded 1 day ago

   Thanks for visiting us, Chris. We're truly sorry to hear about your recent experience at The Steakhouse at Paso Robles Inn. We pride ourselves on providing excellent service and food, and it's clear we missed the mark during your visit. We're sorry for the long wait and the issues with your meal. We take your feedback seriously and will use it to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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9. A

   Alice

   Central Coast

   1 review

   5.0

   1 review

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful staff. Food was amazing. Happy to celebrate Christmas there with my family :)
   

   The Steakhouse at Paso Robles InnResponded 1 day ago

   Hi Alice, Thank you so much for your kind words and for choosing The Steakhouse at Paso Robles Inn for your family celebration. We're thrilled to hear that you and your family enjoyed our food and service. We always strive to make special occasions even more memorable. We noticed that you rated us a bit lower on value, and we truly appreciate your feedback. We're always looking for ways to improve and we'll certainly take your comments into consideration. Thank you again for your review. We hope to welcome you and your family back soon! Best regards, The Steakhouse at Paso Robles Inn Management Team
   

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10. D

    Dee

    VIP

    San Diego

    18 reviews

    2.0

    18 reviews

    Dined on December 25, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 1

    When I was booking this, it said the steakhouse at the Inn at Paso Robles. It was a prefix and it was at a time slot only one available, which was fine. I get there. I am not in the steakhouse. I am out in another building. It’s a buffet. It was very disappointing And the service wasn’t that great. The food was cold. I had to call someone who was quite nice, but although the food was good, it was cold even when they restarted the heaters on the sterno buffet servers, but nonetheless, it was the idea of me signing up, thinking I was going to the steakhouse And then I’m taking out a back door to go to another building to a buffet never do that again
    

    The Steakhouse at Paso Robles InnResponded 1 day ago

    Hi Dee, We're sorry to hear about your experience at The Steakhouse at Paso Robles Inn. We understand that it was a disappointment after your initial visit and we apologize for any confusion. We're glad you enjoyed the food but regret that it wasn't served at the temperature you expected. We appreciate your feedback and will use it to improve our buffet service. We hope to have another opportunity to serve you better. Best, The Management Team
    

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