The Swan Inn Felsted

Review summary

1. S

   Sarah

   Hertfordshire

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   Really lovely roast and service. Still needs to sort the lighting out tho could be so much more cosy with out such bright lights
   

   The Swan Inn FelstedResponded 1 day ago

   Thank you for the kind 5* review Sarah. We apologies that on this occasion is was brighter than usual, there was a set of cleaning lights mistakenly turned on that had then got stuck on. Normally we only have the centre warm chandelier on, which combined with our lamps and warm fire leave a nice atmosphere. We appreciate on this occasion it was quite harsh, and hope to see you again soon.
   

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2. c

   christine

   Essex

   15 reviews

   5.0

   15 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly service, great choice of food. Good wine choice.
   

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3. j

   james

   London

   4 reviews

   5.0

   4 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had 5 kids and 3 adults and all had a great lunchtime. Lovely pizzas and roasts and fantastic service
   

   The Swan Inn FelstedResponded on November 15, 2024

   Thank you very much James! We're so glad you enjoyed our delicious Sunday Roast and Italian Pizza combo! We look forward to having you back with us soon.
   

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4. S

   Sir Glen

   Essex

   2 reviews

   4.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Fantastic food!! Good service pleasant surroundings but on this particular afternoon oh so noisy!!! And it wasn’t kiddies!!
   

   The Swan Inn FelstedResponded on November 15, 2024

   Thank you Sir Glenfor the great review! It was a pleasure as always to have you both dine with us. We apologies for the noise upon your visit from the surrounding tables, but are glad you enjoyed your food and service. On your next visit, if you leave a message in your booking we will do our very best to ensure you are seated in the most quiet space - although naturally sometimes this can be out of our control!
   

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5. HS

   HelenS

   London

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Sunday Lunch at The Swan Felsted. Great menu and roast dinner meats were tender and delicious with huge portions. Great service and lovely to see it so busy.
   

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   The Swan Inn FelstedResponded on November 15, 2024

   Thank you Helen for the kind words! We're thrilled to see how much everyone is enjoying our Sunday Roast too! We look forward to having you dine with us again soon!
   

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6. S

   Sharon

   Bath

   8 reviews

   5.0

   8 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely loved our time at the Swan , from the minute we arrived was taken to our lovely table , brilliant service and food and drink , lovely atmosphere, excellent value for money,roaring open fires very warm and inviting, thank you so much was a lovely afternoon !
   

   The Swan Inn FelstedResponded on November 15, 2024

   Thank you so much Sharon for your kind words which will be passed onto the team. It was a pleasure to have you all dine with us, and we hope to see you again very soon!
   

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7. S

   Sharon

   London

   2 reviews

   2.0

   2 reviews

   Dined on October 18, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Ignored on arrival and ridiculous trying to pay the bill. Apparently new staff. Suggest they’re not left to deal with customers until they’re able to.
   

   The Swan Inn FelstedResponded on November 15, 2024

   Thank you for your feedback. We’re truly shocked and disappointed to read this, especially as a regular customer since our opening. Our team works extremely hard to provide excellent service and felt they had looked after you all throughout the meal - even working alongside the Chef and organising a dish completely off of the menu for your table. But, we do acknowledge that new staff can face challenges whilst training which occured upon paying your bill and had a delay that was inconvenient for you. We’ll ensure they receive their continued training to prevent any future issues. We value your loyalty and hope to welcome you back soon for the experience you’ve come to expect from us and have enjoyed on many different occasions.
   

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8. B

   Becky

   Essex

   1 review

   5.0

   1 review

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Loved the food, probably the best garlic bread ive ever had! Massive portions :) Great value for money. Lovely cocktails and great choice of music in the background. Had a great evening. Will definitely be back.
   

   The Swan Inn FelstedResponded on November 15, 2024

   Thank you for the 5 star review Becky! We're so glad you all enjoyed your evening and most importantly the garlic bread! We've passed this onto our Master Italian Pizza Chef Aldo! We all look forward to you returning soon, and appreciate you taking the time to leave a review.
   

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9. C

   Claire

   Hertfordshire

   2 reviews

   5.0

   2 reviews

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Another really very lovely meal. We will be bach again.
   

   The Swan Inn FelstedResponded on November 15, 2024

   Thank you Claire! It would be a pleasure to have you all return again soon!
   

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10. T

    Tina

    Essex

    2 reviews

    5.0

    2 reviews

    Dined on September 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food is fantastic. The staff are really friendly and helpful. We have Been a few times an it's always good. Loved it and will be back soon.
    

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