The Tavern at Heathman

Review summary

1. A

   Alana

   VIP

   Portland

   20 reviews

   4.0

   20 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 4

   Hotel guest - food marginal - service disingenuous - felt rushed - bar tender rushed to close and slightly rude
   

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2. h

   holloway

   Portland

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   There were 4 of us. 2 dishes were good, one was meh and the fourth was inedible- the yogurt and granola was salted. I’d requested no honey to be added so there’s that.. but it seemed like they used the salt shaker instead. The server told me that was’impossible.’ Everyone at my table tried it and tasted salt..not a little.. a lot. I love salt! Just not on my granola. I get people make mistakes.. the server must not think so. She said it’s a very popular dish and I’m sure it is .. unless it is salted. She took it off the bill which she should have done. I would have appreciated a different response but she stayed her ground that it was not salty- could not be. Other than that she was nice.
   

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3. C

   Cheryl

   Portland

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Delicious steak frites. I loved the sauce. Salmon did not taste fresh but like Sysco-like. Coq au vin delicious as well.
   

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4. M

   Megan

   Portland

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We waited over 1 hour, twenty minutes and had only seen the wait staff twice. Once to show us the tea selection and the second to bring water carafes which she asked us to pour ourselves so that she could get our tea out. Never saw her again. We finally decided to find a manager since no one else had checked on our table in that time. The manager said they would look into it but overall our time was disappointing and ruined, expecting a special holiday experience with loved ones. The price point is high and we expect more from the Heathman having had good experiences there years ago. Our table for six was put on the upper mezzanine which felt like overflow space. If you go to holiday tea, ask where you’ll be seated so you aren’t forgotten. Really dissatisfied and hope they get it together.
   

   The Tavern at HeathmanResponded 1 day ago

   Hi Megan, We're truly sorry to hear about your recent experience at The Tavern at Heathman. We understand how frustrating it can be to wait for service and not see our server for a long time. We apologize for this, and we appreciate your patience. We also regret that you felt disappointed with the service you received. We strive to provide our guests with exceptional service and it's clear we fell short during your visit. Your feedback is valuable to us and we will use it to improve our service. We hope you'll consider giving us another chance to show you the true holiday experience we're known for. Best regards, The Management Team
   

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5. J

   Julie

   Portland

   33 reviews

   4.0

   33 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   It was so good being back at the Heathman for Holiday Tea!! Feels like a few kinks are still being worked out in food timing/delivery, reservations but nothing major-can’t wait for next year!!
   

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   The Tavern at HeathmanResponded 1 day ago

   Thanks for visiting us, Julie! We're thrilled to hear that you enjoyed your Holiday Tea at The Tavern at Heathman. We're always working on our food timing and delivery, and we appreciate your patience. We're glad you're looking forward to next year's tea and we promise to work out the kinks. We can't wait to serve you again. Cheers! - The Management Team
   

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6. D

   Drew

   Portland

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Holiday Tea was everything we wanted it to be! Everything was perfect. Delicious offerings, and tea. Our server and everyone else working was so kind and helpful. Such a wonderful experience!
   

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   The Tavern at HeathmanResponded 1 day ago

   Thanks for visiting us, Drew! We're thrilled to hear that you had a wonderful experience at The Tavern at Heathman. It's fantastic to know that you enjoyed our holiday tea and found our offerings to your liking. We're also glad that our team was able to provide you with excellent service. We strive to make every visit special for our guests. We look forward to welcoming you back soon!
   

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7. L

   Laurie

   Portland

   5 reviews

   4.0

   5 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We all enjoyed the holiday tea. Service was excellent. My complaint would be the 24% tip that was automatically added. Patrons should be able to have more control over the tip.
   

   The Tavern at HeathmanResponded 1 day ago

   Thanks for visiting us, Laurie! We're thrilled to hear that you enjoyed the holiday tea and found our service excellent. We appreciate your feedback on the automatic tip calculation. Our goal is to provide an exceptional experience for our guests, and your input helps us do just that. We'll certainly take your suggestion into consideration as we continually strive to improve our service. Looking forward to welcoming you back to The Tavern at Heathman soon!
   

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8. S

   Shauna

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time for Christmas Tea. The food quality was superb and the service was great. Definitely would do again. Make reservations early!
   

   • 

   The Tavern at HeathmanResponded 1 day ago

   Hello Shauna, Thank you for choosing The Tavern at Heathman for your first Christmas Tea! We're thrilled to hear that you enjoyed the food and found the service to be great. It's always a pleasure to know that our efforts to provide superb quality food and service are appreciated by our valued guests like you. We also appreciate your suggestion about making reservations early. We look forward to welcoming you back for your next Christmas Tea celebration. Best Regards, The Management Team
   

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9. K

   Kathy

   Portland

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Disappointed we were seated upstairs in an ‘overflow’ sitting feel and no holiday decor visible. Felt we should have been advised at time of reservation to the automatic 24% gratuity for just 2 people.
   

   The Tavern at HeathmanResponded 1 day ago

   Hi KathyO, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations, especially with the seating arrangement and the gratuity policy. We understand how important it is to feel comfortable and we're always looking for ways to improve. We'll certainly take your comments into consideration as we strive to provide an exceptional dining experience for all our guests. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Tavern at Heathman Management Team
   

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10. D

    Dianne

    VIP

    Portland

    3 reviews

    3.0

    3 reviews

    Dined on December 15, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    I have been coming to the The Heathman for more than 20 years for Holiday Tea. It is such a high point of the season! I have brought numerous family members, friends and colleagues to enjoy a proper tea. But this year I was disappointed at the high price and very little quantity of food. That ticket price should affort more food per person. We each got a 2 inch by 2 inch sandwich, a very small scone, small bits of a deepfried fish puff, a very small fish egg 'cone,' and not even a full teaspoon of clotted cream and jam. This compares unfavorably to prior years where each person got a selection of small sandwiches (three or four each), a small quiche, a sizeable scone, and other savories as well as sweets. The cream/milk for our team came in very containers of less than and ounce each. What a disappointment to pay that much money and get very paltry servings. Service was friendly and responsive, but we were seated for 40 minutes before we even got our tea served. Three times we had to send the pot of chai tea back because there was a very small quantity of tea leaves in the pot, making for very weak tea. I don't know if the servers understood how to make tea.
    

    The Tavern at HeathmanResponded 1 day ago

    Hi DianneDS, Thank you for being a long-time guest at The Tavern at Heathman and for taking the time to share your feedback. We're glad to hear that you enjoy our service and our holiday tea tradition. We're sorry to hear that you found your recent visit disappointing. We understand your concerns about the quantity and quality of our food and assure you that we are working to improve. We're also sorry to hear about your wait time and the issue with the tea. We'll certainly address these matters internally to ensure they don't happen again. We appreciate your loyalty and hope to serve you again soon. Best regards, The Management Team
    

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