The Tillery

Review summary

1. S

   Shequila

   Baltimore

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and good. I really enjoyed my server Shawanna.
   

   The TilleryResponded on December 4, 2024

   Dear Shequila, We appreciate your review, and we thank you for complimenting our attentive associates. We are pleased knowing Shawanna did an excellent job taking care of you, and it will be our pleasure to pass along the kind remarks. We look forward to welcoming you back to The Tillery again soon. Thank You!
   

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2. A

   Atoya

   Baltimore

   16 reviews

   3.0

   16 reviews

   Dined on November 7, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The restaurant is very nice. The menu changes frequently. However, I thought the food was “fair” at best. The calamari was good. The crab cakes were fine, but appeared to be “smashed” and fried versus “fluffy” and broiled. The hamburger was served as several patties of beef which resembled something one would receive at Shake Shack. The sauce for the pasta was too tangy. The drinks from the bar were good. Overall, I don’t think my birthday dinner was worth the amount of the bill.
   

   The TilleryResponded on November 9, 2024

   Dear Atoya, We appreciate your feedback. We are disappointed that you felt your dining experience was not in line with our pricing. We take great pride in only using the highest quality ingredients for our menu, which sometimes comes at a premium price. However, we try very hard to stay competitive with the local restaurants. Thank you for your comments, and we hope you will come back soon. We are always experimenting with different dishes and ingredient choices, and we're sure you will be able to find something you truly enjoy. Thank you!
   

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3. B

   Brittany

   Baltimore

   2 reviews

   1.0

   2 reviews

   Dined on October 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Service was terrible! When we arrived someone was at the front desk, I had to wait until half of my party arrived to be seated which was fine. However, once half my party arrived no one was at the desk, one of the waiters stated they would be up there shortly and we stood there for at least 5/10 minutes before someone came to seat us. Took the server very long to come to the table to bring us just water to start us off. Food was very over priced and not good. Mimosa’s were very expensive and taste absolutely horrible. Prices in establishment differ from prices on their website. We were told no refills on fountain drinks. Another waiter kept dropping glasses and silverware. It seem like they were short staffed but that still should not affect the customer experience. Looks like the night atmosphere may be a better option than brunch.
   

   The TilleryResponded on October 17, 2024

   Dear Brittany, We sincerely apologize for the service issues you experienced. We strive to provide exceptional service and regret the inconvenience caused. Your feedback will be addressed with the appropriate team to prevent future occurrences. We are also sorry for your disappointment with your meal and the billing concerns. Your review is invaluable, and we will share it appropriately. We appreciate your patience and hope to have the chance to regain your trust during your next visit. Thank you!
   

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4. j

   jeff

   Tampa

   26 reviews

   vip
   2.0

   26 reviews

   Dined on October 4, 2024

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 2

   Very loud, food was average at best, not worth the price. Smash burgers were not smashed, they were essentially quarter pounders which had rare spots (chef needs to google what a smash burger is), salmon dish was dry and small, Ceasar salad with steak was worse than Applebees. Do not recommend. Saving grace: the server. He was nice.
   

   The TilleryResponded on October 7, 2024

   Dear Jeff, We have addressed your concerns with our culinary team and staff. Our food is attentively prepared, and we never want a guest to leave without experiencing the savory, fresh food that we are devoted to serving. Thank you for taking the time to provide us with this detailed review. We hope you will give us another chance soon to make this up to you. We hope to see you again soon. Thank you!
   

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5. V

   Vanessa

   Baltimore

   31 reviews

   5.0

   31 reviews

   Dined on August 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great customer service and the food was delicious!!
   

   The TilleryResponded on August 24, 2024

   Dear Vanessa, We are thrilled to hear that you enjoyed our culinary delights. It is also wonderful to learn that the service provided by our associates surpassed your expectations. We appreciate your kind words and look forward to welcoming you back to The Tillery the next time you are in the area. Thank you!
   

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6. R

   Rakhi

   Baltimore

   27 reviews

   vip
   5.0

   27 reviews

   Dined on August 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brie and the team were charming and attentive throughout our visit. The ambience, food, and drinks were great! Thanks so much to the Tillery team for a great experience!
   

   The TilleryResponded on August 24, 2024

   Dear Rakhi, Thank you for choosing The Tillery. We are delighted to hear that you enjoyed our inviting ambiance and delectable cuisine. Our team, especially Brie, takes immense pride in delivering exceptional service, and we are also thrilled to learn that their efforts resonated with you. We appreciate you feedback and look forward to welcoming you back for another wonderful experience. Thank you!
   

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7. A

   Aleah

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined on August 17, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   The ambiance was amazing! Our waitress Miya was sweet and very attentive to our party. She really was a nice waitress!! Our food was the only thing wrong, it just wasn’t all that great! I had a peanut butter based wings, and that wasn’t the move! Honestly that matters but the hospitality and concern for us made it okay. No sweat, we do think the menu needs to be switched to some better options, but the overall place (outside of the food) was amazing! Oh and perfect lighting for our girls pic!
   

   The TilleryResponded on August 20, 2024

   Dear Valued Guest, Thank you for being our guest. We were sorry to read you did not thoroughly enjoy our food offerings. We will certainly follow up with our food and beverage team to see where we can do better. With that being said, we are happy to see you liked our beautiful property, and the hospitality from Miya. We hope you will give us another opportunity to provide you with the exceptional dining experience you deserve. Thank you!
   

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8. M

   Monique

   Baltimore

   7 reviews

   vip
   4.0

   7 reviews

   Dined on August 4, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   I don’t recommend the pancakes. I was provided excellent service from Juwan.
   

   The TilleryResponded on August 7, 2024

   Dear Valued Guest, Thank you for the nice rating. We are glad to know that the thoughtful service provided by Juwan exceeded your expectations. We will share your compliments with him. However, we regret to learn that you didn't enjoy the pancakes; we will share your concern with our culinary staff. We are committed to providing a memorable dining experience to all of our guests, and we will use your comments to improve going forward. We hope you will think of The Tillery whenever you visit Owings Mills. Thank you!
   

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9. L

   Lashella

   Las Vegas

   1 review

   5.0

   1 review

   Dined on August 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very exquisite restaurant and I loved the ambiance and decor. Atmosphere is very inviting.
   

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   The TilleryResponded on August 5, 2024

   Dear Guest, Thank you for dining at The Tillery and for taking the time to leave a review. We enjoy providing our guests with an enriching experience, offering a wide variety of seasonal bits and expertly crafted beverages. We are delighted to know that your time with us was excellent, and we look forward to you will return soon. Thank you!
   

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10. EB

    EricaB

    Baltimore

    2 reviews

    5.0

    2 reviews

    Dined on July 27, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5

    I think our servers name was Devante. He offered great recommendations and provided great service. The ambiance was nice. It’s a great spot for a more mature crowd!
    

    The TilleryResponded on August 2, 2024

    Dear Erica, Thank you for taking the time to let us know how much you enjoyed our inspiring service and our ambiance. We will ensure that Devante hears your special recognition. We look forward to our next opportunity to serve you again at The Tillery. Thank you!
    

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