The Troll Pub at the Wheel House

Review summary

1. J

   Julia

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   The service was not great. They only seem to have a couple servers in the area we were sitting. When they brought the pretzels, I had to get up and get silverware and plates for us. When they brought the pretzels, the cheese was not even warm - it was like congealed we had to have them heat it up again for us. We ordered the roast beef Manhattan and it was lukewarm. Aren’t those meals supposed to be hot? That’s the reason I didn’t give them a very good rating. I have a feeling the food was sitting and cooling off while they were waiting for the servers to bring the food to our table. The only resolution they gave us is they would talk to the cooks.
   

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2. K

   Karen

   Cincinnati

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Bloody Mary was delicious. I could easily drink many more! The Troll fries are delish. Unfortunately, the fish and chips had fish that seemed overly oily. The coleslaw is a marinated style of slaw—honestly, standard mayo based coleslaw would have been ideal. No one raved about their meals, but my husband seemed satisfied with his sandwich. Our server was incredibly nice, but demands on his time, or not knowing how to balance several tables meant exceptionally long gaps in seeing him. We were dining with friends that we hadn’t seen in over a year, so thankfully we had plenty of conversation.
   

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3. R

   Robert

   Cincinnati

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Must try - the beer cheese and pretzels - awesome! Great choice of salads, sandwiches, wraps, soups and entrees. Our server was accurate and attentive enough - not enough to interrupt our great visit with friends. We like everything we have tried - especially the salads.
   

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4. T

   Thomas

   VIP

   Indiana

   12 reviews

   5.0

   12 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Saw this place Really rebuild its clientele and improve itself with the new GM. It was packed but our server was great and the food was awesome.
   

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5. W

   Wendell

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined on October 21, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We gave Troll Pub a second chance at managements request. Our experience this time was great all around. The service each time has been great. This time the food was much better! We went on a night that it wasn’t so busy and everything came out quickly and the food was good…no complaints around the table! So we good we tried the brownie Sunday… a new favorite. Really good!
   

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6. W

   Wendell

   Cincinnati

   2 reviews

   1.0

   2 reviews

   Dined on October 12, 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 3

   Never again… Service was good, but food was poor, especially for the price
   

   The Troll Pub at the Wheel HouseResponded on October 15, 2024

   Thank you for taking the time to leave a review. We’re sorry our food didn't live up to your expectations on this occasion and would love to make it up to you! Your feedback helps us grow and get better.
   

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7. K

   Ken

   Cleveland

   3 reviews

   4.0

   3 reviews

   Dined on October 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   First time in the area and at this restaurant, it was very enjoyable, with environment and service. Do not think you could go wrong with anything you order to be honest. One or two items we ordered could have had a few things adjusted, but would still order again when and if we come back to the area. Plan on recommending to a friend that lives down this way.
   

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8. M

   Monica

   Cincinnati

   2 reviews

   1.0

   2 reviews

   Dined on October 5, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our first clue was having to pay to park in their own parking lot. service was incredibly slow even though they were not busy at all. the fact that they weren't busy at 7:00 p.m. on a Saturday night was our second clue! all for adult meals that showed up after an incredibly long wait were cold. the food tasted old like it had sat out for a while. the waitress was nice but you could tell she didn't want to be there either! save your money! do not waste your time
   

   The Troll Pub at the Wheel HouseResponded on October 7, 2024

   Thank you for taking the time to leave a review. We’re sorry we didn’t live up to your expectations on this occasion and would love to make it up to you! We are constantly working to get better and your feedback will definitely be addressed. Unfortunately, we do not own the lot in front of our building and are not affiliated with AirGarage, the company that manages the lot.
   

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9. OT

   OpenTable Diner

   Cincinnati

   1 review

   1.0

   1 review

   Dined on October 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Atmosphere was amazing. Really cool building, but the food was subpar at best at the service was ok. Our waitress was sweet but we were sitting for about 7-10 minutes before anyone came and took our order.
   

   The Troll Pub at the Wheel HouseResponded on October 7, 2024

   Thank you for taking the time to provide feedback on your experience. We strive to provide the best service and food quality possible to all of our customers and we are sorry that we did not meet your expectations. We are always looking for ways to improve our services and your feedback is valuable to us.
   

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10. A

    Andy

    Cincinnati

    1 review

    5.0

    1 review

    Dined on October 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Server and staff were awesome!! Only thing that was kinda crappy was you had to pay to park (they do offer a promo code for 30 free minutes)
    

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