The Vault Steakhouse

Review summary

1. C

   Calvin

   Hawaii

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time experience at The Vault. Would return. The food and the ambiance was very comfortable.
   

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2. j

   john

   VIP

   New York City

   13 reviews

   5.0

   13 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I sat in the Piano area of the restaurant. Excellent service and the food was top notch!
   

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3. J

   Jonathan

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on January 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice atmosphere with Greta steak selection. Quick and professional ssrvice.
   

   The Vault SteakhouseResponded on January 30, 2025

   Hi Jonathan, Thank you so much for your kind words and we will definitely share this with the team! All our best, The Vault
   

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4. R

   Renee

   VIP

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on January 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Worst steak I’ve ever had. Was cooked to requested medium rare but was sooooo tough and it was a ribeye! The server didn’t even ask if there was an issue when he cleared our plates and saw a 16 ounce steak still there.
   

   The Vault SteakhouseResponded on January 22, 2025

   Thank you for the feedback, Renee. We're truly sorry to hear that your ribeye steak didn't meet your expectations. It's clear we missed the mark with your ribeye. We appreciate your feedback and will share this with the team. We hope you'll give us another chance to make it up to you in the future. Best Regards, The Vault
   

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5. J

   John

   Los Angeles

   79 reviews

   2.0

   79 reviews

   Dined on January 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service at this restaurant was abysmal. We ordered drinks and received them 45 minutes later and only after asking another waitress (apparently our waitress left for the night and didn't tell anyone). The food was poorly presented and cold. I sent back my salmon as it was barely room temperature.
   

   The Vault SteakhouseResponded on January 17, 2025

   Good day John, We are so sorry that we fell short on your visit and we definitely recognize that. We will address this with the team and thank you for your feedback. All our best, The Vault
   

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6. M

   Monique

   San Diego

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting this restaurant and it was the perfect place for our anniversary dinner. The service was great, food was delicious and the drinks were the best part. Looking forward to visiting again!
   

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   The Vault SteakhouseResponded on January 14, 2025

   Hi Monique! Thank you so much for the positive feedback! And we will share this with your server! Come visit us again soon!
   

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7. OT

   OpenTable Diner

   Dallas

   4 reviews

   1.0

   4 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Celebrated NYE at the Vault. It was $185 prefix menu with an option to upgrade to a steak. We were told they sold out of steak after we ordered it and ordered wine to go with it. The food either had no flavor and/or was cold. The lobster bisque was water downed. The sea scallops had no flavor and the sauce was watered down with no flavor. The service wasn’t that great and should be trained for a higher end steak restaurant. The meal and atmosphere wasn’t valued at $185.
   

   The Vault SteakhouseResponded on January 3, 2025

   Hi Neighbor! We're truly sorry to hear about your experience at The Vault Steakhouse. We strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. We apologize about your experience and your comments are valuable to us and will be shared with our team for improvements. We hope you'll give us another chance to show you the high-quality dining experience we're known for.
   

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8. K

   Katie

   Seattle

   3 reviews

   4.0

   3 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   We had dinner here on New Years Eve and enjoyed the pre fixe menu. The yellow fin tuna was outstanding as was seafood platter and steak. The lobster bisque was flavorless however and the baked Alaska was meh. We were also very disappointed in the service level. Our server was inexperienced and it showed. The ancillary wait staff made up for it though. The vibe felt impersonal and as though the wait staff was pained to be there. The exception was management and Johnnie. Johnnie was the warm part we expected from a high end dinner.
   

   The Vault SteakhouseResponded on January 3, 2025

   Hi Katie, We are really disappointed to hear about your experience and very sorry about it. We really want to make it right. Please feel free to reach out anytime should you be in the area again and want to give us an opportunity. All our best, The Vault
   

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9. N

   Niesha

   San Francisco

   1 review

   2.0

   1 review

   Dined on December 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   I requested med well stake and received my stake well done. The noise was also very loud.
   

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10. A

    Alison

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on December 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The ambiance, the service, the drinks, the food…. Everything was amazing !!!! Will definitely be back
    

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    The Vault SteakhouseResponded on December 27, 2024

    Thank you Alison! We are so happy to hear about your experience!
    

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