The Wallace Restaurant

Review summary

1. F

   Flavio

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very interesting place! A lot of art pieces to see , fantastic!
   

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2. R

   Ramina

   Orange County

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   We enjoyed lunch. The food was tasty but a little cold. The staff worked hard to serve all the tables. They appeared to be a little short handed. We were not in a rush so it was not an issue for us to wait. Overall it was a great experience and we will return.
   

   The Wallace RestaurantResponded 5 days ago

   Dear Ramina, Thank you so much for your feedback! We are thrilled to hear you enjoyed your lunch and that the food met your expectations. We apologize for the temperature of the dishes, and we will be sure to address this moving forward. We truly appreciate your patience and understanding as the staff works hard to serve everyone, even during busy times. We look forward to welcoming you back soon! Best regards, The Wallace Restaurant Team
   

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3. R

   Richard

   London

   3 reviews

   1.0

   3 reviews

   Dined on February 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I'm very fond of the collection, its setting and its restaurant (not cheap, but good food well presented and served, and at fair prices). It's good too to know that one is in some way supporting an excellent cause. Richard Wyber
   

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4. M

   Maïwenn

   London

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Afternoon tea excellent ! Découverte notamment des scones, délicieux ! Le musée est également magnifique. Un bon moment au Wallace Collection. Je recommanderai autour de moi.
   

   The Wallace RestaurantResponded on February 17, 2025

   Dear Maïwenn, Thank you so much for your lovely review! We are delighted to hear you enjoyed the afternoon tea, especially the scones, and that you had a great experience at the Wallace Collection. We look forward to welcoming you back soon! Warm regards, The Wallace Restaurant Team
   

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5. P

   Pamela

   London

   1 review

   5.0

   1 review

   Dined on February 13, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely relaxing atmosphere and the food was good. They accommodated our dietary requirements, very happy 😊
   

   The Wallace RestaurantResponded on February 17, 2025

   Dear Pamela, Thank you so much for your kind words! We are thrilled to hear you enjoyed the relaxing atmosphere and that we were able to accommodate your dietary needs. We look forward to welcoming you back soon ! Warm regards, The Wallace Restaurant Team
   

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6. M

   Mark

   London

   1 review

   2.0

   1 review

   Dined on February 13, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was small potions and really nothing special. Server got drinks order incorrect. I don’t know if staff write orders down but might I propose that this is made mandatory?
   

   The Wallace RestaurantResponded on February 17, 2025

   Dear customer, Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that it did not meet your expectations. We take your comments seriously and would appreciate the opportunity to address them directly. To help us better understand your experience and work towards a resolution, we kindly invite you to contact our restaurant team via email. They will be happy to escalate the matter to our senior management team. Warm regards, The Wallace Restaurant Team
   

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7. D

   Deanne

   Buckinghamshire

   1 review

   3.0

   1 review

   Dined on February 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Even though we’d booked a table for lunch in advance we had to squish in next to 2 other diners as for some unknown reason a whole section of the dining area ‘wasn’t being used’ we were told. Waiting staff all looked miserable and none were on the ball as far as taking orders. We had to get the waiting staff to notice us arm waving as we’d been sitting for some time waiting for our order to be taken. This had to be repeated to get waiting staff’s attention to order desserts and coffee, and again to ask for the bill. We placed a simple order of 2 smoked salmon sandwiches. The waitress had only ordered one! We weren’t surprised as she hadn’t written our order down and relied on her memory. My friend ordered lemon drizzle for after which wasn’t drizzle - more a very dense lemon sponge with white icing on the top. Clearly not made on site. Wouldn’t recommend this cafe. Enjoyed the exhibits so will eat elsewhere if I return.
   

   The Wallace RestaurantResponded on February 12, 2025

   Dear customer, Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that it did not meet your expectations. We take your comments seriously and would appreciate the opportunity to address them directly. To help us better understand your experience and work towards a resolution, we kindly invite you to contact our restaurant team via email. They will be happy to escalate the matter to our senior management team. Warm regards, The Wallace Restaurant Team
   

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8. OT

   OpenTable Diner

   London

   5 reviews

   1.0

   5 reviews

   Dined on February 6, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Paid £55 for Afternoon Tea…very poor Waited to be shown to table..while staff chatted Table dirty Tea served with no cups Had to get attention of waiter numerous times Wasn’t attentive Food not great..carrot cake dry..poor choice of sandwiches Not enough milk for tea Put chairs on tables at 4.30..we were there from 3.30 until 5p Not worth it Beautiful room…could do so much better
   

   The Wallace RestaurantResponded on February 7, 2025

   Dear customer, Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that it did not meet your expectations. We take your comments seriously and would appreciate the opportunity to address them directly. To help us better understand your experience and work towards a resolution, we kindly invite you to contact our restaurant team via email. They will be happy to escalate the matter to our senior management team. Warm regards, The Wallace Restaurant Team
   

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9. J

   Julie

   London

   2 reviews

   2.0

   2 reviews

   Dined on February 3, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The setting of the Wallace Collection restaurant is delightful, but service was unenthusiastic and rather laid back. The food was alright, but not very exciting. Overall the experience was not as good as I remembered it from a previous visit.
   

   The Wallace RestaurantResponded on February 7, 2025

   Dear Julie, Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that it did not meet your expectations. We take your comments seriously and would appreciate the opportunity to address them directly. To help us better understand your experience and work towards a resolution, we kindly invite you to contact our restaurant team via email. They will be happy to escalate the matter to our senior management team. Warm regards, The Wallace Restaurant Team
   

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10. L

    Louise

    London

    4 reviews

    5.0

    4 reviews

    Dined on February 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    It is one of the loveliest places in London to have lunch; I can recommend the Wallace Collection highly.
    

    The Wallace RestaurantResponded on February 7, 2025

    Dear Louise, Thank you for your kind words! We're thrilled to hear you enjoyed your lunch in our lovely courtyard. We look forward to the pleasure of welcoming you back to The Wallace Restaurant soon. Best regards, The Wallace Restaurant Team
    

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