The Waterlot - Fairmont Southampton

Review summary

1. G

   Gail

   London

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service - friendly and attentive. Delicious food and cocktails. Pricey but the food was good quality.
   

   The Waterlot - Fairmont SouthamptonResponded 1 day ago

   Dear Gail Thank you very much for taking the time to write your review, we are thrilled to hear you enjoyed the service and the sommelier. We would love to learn more about your food, ambience and value scores. We hope to see you again soon. Warmest Regards The Waterlot Team
   

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2. K

   Kimberly

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Thoroughly enjoyable and food was top notch as always - we will be going back again
   

   The Waterlot - Fairmont SouthamptonResponded 3 days ago

   Dear Kimberly Thank you very much for the 5* review in three out of the four categories. We would love to hear your thoughts on how we might improve the ambience
   

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3. P

   Paul

   New Orleans

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing experience from food quality, presentstion and tast to impeccable service.
   

   The Waterlot - Fairmont SouthamptonResponded 3 days ago

   Dear Paul Thank you for your kind words about our food and service, they are truly appreciated. We would love to learn more about your thoughts on ambience and value. Looking forward to seeing you on your nest visit. Warmest Regards The Waterlot Team
   

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4. K

   Krista

   New York City

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Table side Caesar salad is a favourite as well as the Black Cod. Everything delicious and exceptional service. Cozy and not too noisy.
   

   The Waterlot - Fairmont SouthamptonResponded 5 days ago

   Dear Krista We are so appreciative of your review, love to hear that tableside Caesars are still a favorite of our guests. We are also thrilled that you loved our menu and the quality of our dishes. The team works very hard to provide exceptional service and we appreciate your recognition. Looking forward to seeing you again soon. Warmest Regards, The Waterlot Team
   

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5. M

   Michelle

   VIP

   London

   9 reviews

   5.0

   9 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great to be back at this classic Bermudian Legend. The ambience was its usual elegant self with cocktails in the lounge prior to dinner, the service was exceptional thanks to Robert, and the food was incredible. It's great to be able to host our special occasions at our favourite restaurant.
   

   The Waterlot - Fairmont SouthamptonResponded 6 days ago

   Dear Michelle, Thank you for your wonderful review of The Waterlot. We're delighted that Robert provided exceptional service and that you enjoyed both the pre-dinner cocktails and your meal. It means a great deal to us that you continue to choose The Waterlot for your special occasions. Would love to learn more about your value perception and where we can improve. We look forward to welcoming you back soon. Warmest regards, The Waterlot Team
   

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6. J

   Jayne

   Gloucestershire

   14 reviews

   3.0

   14 reviews

   Dined on February 5, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   This was our first visit to the restaurant. This was the best steak we have ever tasted on the island. Unfortunately the service was very slow and our waiter wasn’t the most charismatic person either. No small talk, stern face and just did the job. Some of our friends were still waiting for their main meal when we left almost 2 hours from arrival. Granted the restaurant as extremely busy, but you should cater for that. Lovely good, beautiful surroundings but service speed needs looking into.
   

   The Waterlot - Fairmont SouthamptonResponded 7 days ago

   Dear Jayne, Thank you for taking the time to share your detailed feedback about your experience at The Waterlot. We're delighted that you enjoyed our signature steaks and beautiful ambiance. It's particularly gratifying to hear that it was the best steak you've had on the island. However, I'm very sorry about the slow service and less-than-engaging interaction with your server. You're absolutely right - while we were indeed busy, we should be prepared to maintain our service standards regardless of volume. The long wait times you and your friends experienced are not acceptable by our standards. We'll be addressing these service issues with our team. We value feedback like yours as it helps us improve. We hope to see you again soon. Warmest regards, The Waterlot Team
   

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7. G

   Gina

   Caribbean

   1 review

   4.0

   1 review

   Dined on February 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   My only complaint was where we were seated. I did not care for all those pillows and bench as I am short. I could not switch as my husband needed the chair due to disability and height. I had hoped for an intimate dining experience for two gazing out the window instead I felt like i was part of an assembly line-the whole row of tables were only for tables of two...a bit biased i'd say against couples...perhaps consider mixing it up a bit there and allowing for more window seating for two...Next time I shall call to reserve and request my needs.
   

   The Waterlot - Fairmont SouthamptonResponded on February 6, 2025

   Dear Gina Thank you very much for your 5* review, our team greatly appreciates that. With regard to your seating option, it will be our pleasure to provide alternative seating options on your next visit. Warmest Regards The Waterlot Team
   

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8. M

   Michael

   VIP

   St. Louis

   5 reviews

   5.0

   5 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely dinner at the Waterlot. We had the 20oz 60 day aged ribeye. Delicious! The bartender made a favorite cocktail to order. The desert was an chocolate orange smore's pie. Outstanding! I recommend the Waterlot for a special evening out.
   

   The Waterlot - Fairmont SouthamptonResponded on February 3, 2025

   Dear Michael Thank you for dining with us at the Waterlot. We're delighted you enjoyed our signature aged ribeye and the custom cocktail service. The chocolate orange s'mores pie is indeed a guest favorite. We appreciate your recommendation and look forward to serving you again for your next special occasion. Warmest Regards, The Waterlot Team
   

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9. T

   Tatem

   Caribbean

   1 review

   4.0

   1 review

   Dined on February 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Shout out to my server Patrick. He was knowledgeable and pleasant. I will be back again soon and would love to have him as our server again.
   

   The Waterlot - Fairmont SouthamptonResponded on February 3, 2025

   Dear Tatem, Thank you for your kind words about Patrick. We're thrilled he provided excellent service and shared his menu knowledge effectively. We'll pass along your compliments and look forward to having Patrick serve you again on your next visit. Would love to have some more information on the food, ambience and value categories. Warmest Regards, The Waterlot Team
   

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10. M

    Marnie

    Caribbean

    4 reviews

    5.0

    4 reviews

    Dined on January 24, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our evening at The Waterlot was wonderful from beginning to end! We were 2 couples. The service was top notch and the food was delicious. Both couples had the Caesar salad for 2 for an app which was prepared at the table-excellent! My husband and I both had the beef tenderloin (mine with a delicious blue cheese crust)—they perfectly cooked. We had sides of fries, roasted potatoes and steamed mixed vegetables and all were great for sharing among the 4 of us. The other couple had short ribs and cod and were very happy with their choices. We finished the evening off by sharing the delicious carrot cake for dessert. We are so glad that the Waterlot is back —we will definitely be going back! Shout out to our servers Alec and Warleo and to Brent who we were happy to see back in Bermuda!
    

    The Waterlot - Fairmont SouthamptonResponded on January 25, 2025

    Dear Marnie, Thank you for your wonderful review of The Waterlot. We're delighted you enjoyed our tableside Caesar salad, perfectly cooked entrées, and attentive service from Alec, Warleo, and Brent. Your praise for the beef tenderloin with blue cheese crust, short ribs, and cod, along with our delicious sides, means so much to our team. We're thrilled you're excited about our return and look forward to welcoming you back soon. Warmest regards, The Waterlot Team
    

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