The Wilde On 27

Review summary

1. J

   Jatin

   Calgary

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   I visited today The Wilde on 27 with my family for a food vlog, and while there were some positives, our experience was ultimately overshadowed by poor service. First, the interior of the restaurant was stunning. I loved the ambiance—it was warm, inviting, and made for a great setting for our food vlog. The bartenders were exceptional as well, offering polite and helpful service, which was a great start to our visit. We arrived at 3:30 PM and ordered some vegetarian starters, which were delicious. Afterward, we moved to a different table around 5:00 PM to continue our meal and place our final order. This is where things started to take a turn for the worse. Our server, Ms. Marla, was quite rude. We were taking our time to decide on the menu, as we were still full from the starters, but she was impatient and literally took the menu out of our hands. Her attitude was unprofessional and dismissive, and to make matters worse, she was not at all polite to our 5-year-old daughter. We were a party of five, including two kids, and even though we were already satisfied with the starters, she seemed upset that we didn’t order more. We only ordered two additional items, but that seemed to frustrate her. We were so uncomfortable by her behavior that we decided to leave. To make matters worse, we noticed her laughing at us with her colleagues from the corner, which was both unwelcoming and unprofessional. Ms. Marla did not ask us for any feedback on our meal or offer us dessert, which is a common courtesy in most restaurants. In fact, she had our bill ready and in her pocket before we even asked for it, which made us feel rushed and unwelcome. Overall, the starters & ambiance were great, but the service from Ms. Marla left much to be desired. I hope management takes note of the importance of training their staff to provide a welcoming and respectful experience, especially for families. You can watch my vlog in coming weeks @TheBoardingPass You tube channel.
   

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2. A

   Arianne

   Calgary

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seated outside on December 20th, doesn't get better than that! Split a lovely bottle of cab sauv that ended up being at happy hr pricing, both the starters and mains selected were aesthcically beautiful and absolutely delicious. The wait staff were attentive and so kind. We lucked out with the most lovely ppl that ended up having their meals out on the patio as well and the whole evening turned into a communal sharing of dinner, it was such a wonderful evening and the view could not be beat. We will return!
   

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   The Wilde On 27Responded 5 days ago

   Dear Arianne, Thank you so much for your kind review and recommendation! It sounds like your entire party had lovely meals. We are so happy that you were impressed with our food, service, and atmosphere. We are so thankful for your business and support. It was a pleasure to host you, and we can't wait to see you again soon! Best, The Wilde Restaurant Management
   

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3. J

   Jeremy

   Calgary

   13 reviews

   2.0

   13 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Attended the holiday brunch for my birthday. I lined up to get food but was surprised to see that most items were not available. After 5 minutes of waiting, I just took some of the cold turkey and lukewarm stuffing & mashed potatoes. While eating my food, a new beef wellington came out and my wife was able to get the last piece (I had some of hers and it was good). So, while waiting for another beef wellington to be prepared, I ordered an eggs Benedict. 10 minutes after ordering, another beef wellington came out and I was able to get a piece. Unfortunately, the beef was raw and I didn't eat it. Another 15 minutes passed and still no eggs Benedict. I asked the server if it was still coming, she went to check, and said that it had been served to a different table. She apologized, ordered another one, and offered me a drink from the menu, which was a nice gesture. Not long afterwards, three orders of eggs Benedict came to the table, each a different flavor (I assume she forgot which type I had ordered). After a lot of waiting and mediocre food, we were ready to leave. My wife decided to use the bathroom before we left and noticed that a staff member (not a server) failed to wash her hands! Needless to say, we were very underwhelmed and won't be returning. The brunch at the Hyatt is far better and less than half the price!
   

   The Wilde On 27Responded 7 days ago

   Dear Jeremy, I am sorry that we let you down on your birthday; I can only imagine how disappointing that must have been for you. It pains me to hear about the issues you faced during your meal. We genuinely wanted to make it special for you, and I regret that we fell short. We hope to have the opportunity to serve you again, providing the exceptional experience you deserve. Sincerely, The Wilde Restaurant Management
   

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4. R

   Robert

   VIP

   Calgary

   348 reviews

   5.0

   348 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful brunch for special occasions. Individually prepared "bunnies" were outstanding. I am a seafood fan and enjoyed the freshly shucked oysters very much. Great variety of pasties/desserts. Service was friendly.
   

   The Wilde On 27Responded on December 2, 2024

   Dear Robert, At our restaurant, we are passionate about delivering an exceptional experience to our valued customers. Your positive review is a source of immense joy for us, and we are honored to have had the opportunity to serve you. We eagerly anticipate welcoming you back soon. Thank you! Best, The Wilde Restaurant Management
   

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5. P

   Paul

   Las Vegas

   1 review

   1.0

   1 review

   Dined on December 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   This was from start to finish the worst performance from any restaurant, not to mention a "nice" restaurant, I have ever had. I never leave reviews but I felt like such a catastrophic collapse of the entire kitchen needed to be documented. This may seem long, but so much went wrong, this is actually the condensed version. I have never seen a kitchen put out so little food for such a long period of time. The service time and wait for food became so long (we received our first course ~1.5 hours after we arrived) that people at different tables all began talking to each other wondering how long each group had been waiting. One table was doing the tasting menu and had been there for 3 hours, with no end in sight. Once we received our appetizer, it was nearly inedible. For a menu price of $36, we received 3 scallops the size of nickels, cooked to a hockey puck texture. They were topped with so much ginger it appeared the beleaguered kitchen had dumped an entire handful on the plate in its quest to finally produce a dish. As soon as we tasted the appetizer, we decided we could not wait another 1.5 hours (or potentially forever, seriously, nothing came out of the kitchen) for our mains, which we feared would also be horrible. We told our server we had to leave, asked for the bill, and they acknowledged the night had been so bad that we were not charged. We were the first table to get up and leave, but in talking with the other tables, I doubt we were the last. One would assume the restaurant cannot be this bad every time, but on this night, it appeared the kitchen had gone on strike. Eventually the servers just stopped coming to the tables to avoid the increasingly hungry guests and we could no longer even get water or cocktails. Our server apologized and asked that we give them another shot but I don't know why we would, I actually like to eat when I got to restaurants.
   

   The Wilde On 27Responded on December 4, 2024

   Dear Paul, I’m sorry to hear about your negative experience, and I understand how frustrating it must have been. We sincerely want to make things right and will be reaching out to you privately. Once again, I apologize on behalf of our entire team. Sincerely, The Wilde Restaurant Management
   

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6. S

   Sahil

   Toronto

   1 review

   3.0

   1 review

   Dined on December 1, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Presentation of food is different than pictures no where near. . Service was amazing!
   

   The Wilde On 27Responded on December 2, 2024

   Dear Sahil, Thank you for visiting us! We are so grateful for your feedback. It is awesome to hear that you enjoyed our hospitable staff! I do apologize that the presentation of your dishes did not exceed your expectations, as we strive for excellence. We would love to host you again soon for a top-notch experience. Sincerely, The Wilde Restaurant Management
   

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7. O

   Oma

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first time at the Wilde and it was so lovely. Our server was awesome and so attentive and kind and she made the experience so wonderful. The ambiance was nice as well as the crowd and vibes. The meals and drinks also exquisite. Look forward to returning.
   

   The Wilde On 27Responded on December 1, 2024

   Dear Oma, Thank you so much for joining us! We are ecstatic that you had a lovely first experience with us at The Wilde on 27. It is awesome to know that our service, food, drinks, and atmosphere combined for a quality experience. Come back and see us again soon! Best, The Wilde Restaurant Management
   

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8. N

   Noah

   Calgary

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing food, loved every bite! Super accommodating of many allergies! Staff were very helpful and knowledgeable. I felt safe eating there and not having to worry about reacting!
   

   The Wilde On 27Responded on December 1, 2024

   Dear Noah, It’s wonderful to hear you had a quality experience with us. We are so glad that you chose to visit us and review your experience. I am ecstatic that we were able to properly accommodate your allergies. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, The Wilde Restaurant Management
   

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9. K

   Kev

   Calgary

   3 reviews

   5.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dining at The Wilde was nothing short of a flavor journey orchestrated by the incredible Chef de Cuisine, Aron Auty. The nine-course chef's tasting menu was a symphony of tastes, textures, and aromas, each dish carefully crafted to engage the senses and delight the palate. From the moment the first course arrived, it was clear that this experience would be extraordinary. Every dish seemed to tell a story, combining fresh, seasonal ingredients with imaginative techniques. The progression of flavors was masterful, starting with delicate, refreshing notes that awakened the taste buds, moving into richer, more robust combinations that felt like a warm embrace. Chef's ability to balance complex flavors while maintaining clarity and precision was nothing short of remarkable. Each course seamlessly complemented the next, ensuring that the meal felt like an evolving narrative rather than a series of plates. The presentation was stunning, every dish a work of art, perfectly plated to enhance the visual and sensory experience. Service from Denise and front of house team was superlative. Dining at The Wilde isn’t just a meal, it’s an exploration of taste and creativity. The vision and execution make this tasting menu an unforgettable adventure for the senses. Highly recommended for anyone who values culinary artistry and seeks a transformative dining experience.
   

   The Wilde On 27Responded on December 1, 2024

   Dear Kev, What a lovely review! Thank you so much for coming in and trying our chef's tasting menu! It sounds like every aspect of your meal was absolutely splendid. We are so glad to hear that you enjoyed our culinary offerings, as well as our service. Our establishment aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future. Best, The Wilde Restaurant Management
   

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10. A

    Angela

    VIP

    Seattle

    3 reviews

    5.0

    3 reviews

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The wait staff are very knowledgeable about both the food and wine menu. They are very friendly and welcoming. The food is excellent, I’ve never had a meal there that wasn’t exceptional. Beautiful plating and delicious unique dishes. Would always recommend!
    

    The Wilde On 27Responded on November 30, 2024

    Dear Angela, I'm very happy to hear you enjoyed your meal with us and our incredible staff. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, The Wilde Restaurant Management
    

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