The Woolpack

Review summary

1. A

   Ade

   Kent

   66 reviews

   5.0

   66 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic place with great food, very attentive staff and excellent customer service. I particularly want to mention how well the entire staff dealt with my wife’s nut allergy. Also very refreshing to hear nothing but professional chat from the staff. We will be back again soon. Thank you for a lovely experience.
   

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2. S

   Sally

   London

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely pub, with good rhubarb cider, large open fire making it feel cozy. The serving staff were friendly and the meal was tasty.
   

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3. F

   Felipe Andres

   London

   2 reviews

   3.0

   2 reviews

   Dined on December 17, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 5

   The place is lovely and the service was ok, food wise? Not very good, boring options on the menu, and expensive for the quality, I ended up to order a fish and chips that came with a tasteless crushed peas that looks from a tin, with a weird color, fries instead of chips (when is advertised as chips) Breakfast was the worse full english that I have in my life in the UK, dry sausage, pre-cooked poached eggs cold in the middle, dried beans and black pudding. And the bread a bit stale. And a small portion when you expect a decent size of it, in simple words without love. People though is lovely, and as hotel staying is awesome!
   

   The WoolpackResponded on December 19, 2024

   We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and will use your comments to improve our offering. We apologise for any disappointment caused and hope that you will consider giving us a chance in the future.
   

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4. J

   Joanne

   East Sussex

   6 reviews

   5.0

   6 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our third or fourth visit with friends, each time the food, drink and ambience are consistently good, the food is fab! The staff are very welcoming and accommodating. Definitely recommend you try it, if you haven’t already - 5 stars
   

   The WoolpackResponded on December 19, 2024

   We appreciate your kind feedback and thank you for taking the time to leave us a review. Please visit us again soon! Have a great day.
   

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5. D

   DAVID

   East Sussex

   1 review

   4.0

   1 review

   Dined on December 4, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Pub full of character but rather pricey. Roast and pie - disappointing. Friendly service and dog friendly.
   

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6. D

   David

   Kent

   2 reviews

   5.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent, friendly service as usual. We really enjoy coming to the Woolpack thank you
   

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7. J

   Jess

   Kent

   1 review

   5.0

   1 review

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a local for us, every time we come the food always exceeds our expectations. The pub has a pleasant feel and good atmosphere. Staff are friendly and welcoming, trying to meet your needs. I would 100% recommend this place if you want fabulous food, a warm atmosphere and friendly service.
   

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8. O

   Omar

   Kent

   9 reviews

   5.0

   9 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been to the Woolpack previously and have returned because the staff are so welcoming, friendly and efficient. The menu is great and the food excellent. Have recommended it to our friends and will return again soon. Keep up the good work!
   

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9. OT

   OpenTable Diner

   Kent

   1 review

   4.0

   1 review

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was good, but as usual in here the service is lacking. We generally leave 6 months + between visits in the hope of improvement, but we always fine staff very unattentive in offering more drinks when there are empty glasses. It was mid-afternoon so not busy/looking to rush us from our table. They then have the cheek to add a 10% service charge in a table of 4, to which we asked to have removed from the bill.
   

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10. J

    Jane

    Kent

    1 review

    4.0

    1 review

    Dined on November 16, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Very good food but the wines were expensive The service was good & friendly
    

    The WoolpackResponded on November 21, 2024

    Thank you so much for taking the time to share this feedback. We are happy to hear that you enjoyed your experience with us and your comments have been passed on to the team. We hope to see you again, take care!
    

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