Three Horseshoes, Lickfold

Review summary

1. C

   Carys

   London

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Disappointing Sunday lunch . Ordered the roast beef which was very tough and inedible and dinner was not very warm . Mentioned it to the waiter , but did not apologise
   

   Three Horseshoes, LickfoldResponded 1 day ago

   Thank you for your feedback. We are sincerely sorry to hear your recent Sunday lunch experience fell short of expectations. At The Three Horseshoes, we pride ourselves on quality and service, and it's disappointing to hear this wasn’t reflected in your visit. We apologise for the tough roast beef and the meal not being sufficiently warm. This does not meet our usual standards, and we’re addressing it with our kitchen team. We also regret the lack of apology when you raised the issue. Your comments are taken seriously, and we hope you'll give us another chance to provide the enjoyable experience you deserve.
   

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2. C

   Charles

   VIP

   London

   27 reviews

   5.0

   27 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service & atmosphere as usual. The game terrine was my favourite today, the burger was also perfect and the sticky toffee pudding divine 😋 Love the 'brewed in Italy' Japanese Asahi 0% beer, perfect for an English pub 😁
   

   Three Horseshoes, LickfoldResponded 1 day ago

   Thank you so much for your kind words! We’re thrilled to hear you enjoyed the food, service, and atmosphere once again. The game terrine is a favourite of ours too, and it’s great to know the burger and sticky toffee pudding hit the spot – that’s what we like to hear! 😋 We're also pleased you appreciate the 'brewed in Italy' Asahi 0% – a delightful choice and, as you say, a unique touch for an English pub! 😁 We look forward to welcoming you back soon for more excellent experiences.
   

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3. W

   Willo

   Surrey

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I would highly recommend a visit to the three horse shoes
   

   Three Horseshoes, LickfoldResponded 1 day ago

   Thank you so much for your kind recommendation! We're delighted to hear you enjoyed your visit to The Three Horseshoes. Our team takes great pride in offering a warm and welcoming atmosphere, delicious food, and excellent service, so it means a lot to know that we’ve made your experience a memorable one. We truly appreciate you taking the time to leave us such a positive review and hope to welcome you back very soon. Whether it’s for a meal, a drink, or a cosy evening by the fire, there’s always a place for you at The Three Horseshoes!
   

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4. s

   sally

   London

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Lovely place, wanted to try it after recent change of name and presentation. Food menu very interesting and good range of textures and styles . I had soup with small scones followed by lovely Hake dish with a bouillabaisse None of tried deserts as we were full Nice touch the coffee came with chocolate which is rare these days but very welcome
   

   Three Horseshoes, LickfoldResponded 1 day ago

   Thank you so much for your kind review! We're delighted you decided to visit The Three Horseshoes after our recent changes and enjoyed our menu’s range of textures and styles. It’s wonderful to hear you liked the soup with small scones and the hake dish with bouillabaisse – they’re both favourites here! We're also pleased the complimentary chocolate with your coffee was a welcome touch; we agree, it's a rare but delightful finish. We hope to tempt you with dessert on your next visit. Looking forward to welcoming you back soon!
   

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5. OT

   OpenTable Diner

   London

   1 review

   4.0

   1 review

   Dined on December 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   My wife and I thoroughly enjoyed an early Christmas lunch of turkey ballotines with all the trimmings. Interesting rich bread sauce, tasty glazed vegetables but the star of the show was the gravy. A rich shiny jus with a hint of cranberry sweetness. A second gravy boat sailed into view (after a polite request for more please!). Xmas pudding was unctuous and fruity and the apple and gingerbread crumble was equally delicious. Room temperature could have been higher and the Drambuie custard which should have accompanied the crumble took a while to appear but worth the wait.
   

   Three Horseshoes, LickfoldResponded 6 days ago

   Thank you so much for your thoughtful and detailed review. We’re delighted to hear that you and your wife enjoyed your early Christmas lunch with us. It’s wonderful to know that the turkey ballotines, rich bread sauce, and glazed vegetables hit the mark, and we’re especially pleased the gravy was a highlight — we always strive to make it extra special! We appreciate your feedback regarding the room temperature and the slight delay with the Drambuie custard. Your patience is truly appreciated, and we’re glad it was worth the wait in the end. We hope to welcome you back to the Three Horseshoes Inn soon for another enjoyable experience.
   

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6. J

   Jim

   London

   4 reviews

   5.0

   4 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place lovely people very popular for good reason
   

   Three Horseshoes, LickfoldResponded on December 3, 2024

   Thank you so much for your kind words! We're delighted to hear you enjoyed your visit. It means a lot to us that you appreciate the atmosphere and our team. We look forward to welcoming you back to the Three Horseshoes Inn soon!
   

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7. J

   JACQUI

   West Sussex

   3 reviews

   5.0

   3 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My birthday with family for Sunday lunch.. Lovely atmosphere and delicious food.
   

   Three Horseshoes, LickfoldResponded on December 3, 2024

   Thank you so much for your kind words! We're so pleased to hear that you had a wonderful birthday celebration with your family and enjoyed our Sunday lunch. It means a lot to us that you had a wonderful time in our warm and welcoming atmosphere. We hope to see you again soon for more delicious meals and special moments!
   

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8. T

   Tracey

   London

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to celebrate my husband’s 50th birthday and the staff couldn’t have made it a better experience, thank you!!
   

   Three Horseshoes, LickfoldResponded on December 3, 2024

   Thank you so much for your lovely review! We’re so pleased to hear that you had a wonderful time celebrating your husband's 50th birthday with us!!. Our team truly enjoys making special occasions memorable, and it’s fantastic to know we helped make the day even better. We hope to welcome you back again soon!
   

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9. F

   F

   West Sussex

   2 reviews

   1.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Dined here this evening and ordered the pie, after being told it was steak and ale pie. It was steak and kidney. Which was unpleasant as I don’t like kidney at all. The restaurant was absolutely freezing with the couple behind us being asked to move to try to get some heat from a radiator which then we discovered it wasn’t actually on. I had a goose down coat on the entire time I ate, the other poor girl who moved was buried in layers and even kept her scarf on. We asked for orange juice for my daughter and were given some vile bitter concoction of mandarin and apple juice, which was truly horrid and bitter, without being asked if that was okay. After asking for the bill we left the full amount in cash within the holder provided, and left the change because it was so cold. We headed to the car and were chased down by a member of staff who accused us of not paying for the food. I have never been so insulted as to be accused of stealing in public. I have been here regularly in the past and will not be returning.
   

   Three Horseshoes, LickfoldResponded on December 3, 2024

   Thank you for your feedback, and we’re truly sorry to hear about your experience. We apologize for the confusion with the pie, and we understand how unpleasant that must have been for you. We’ll ensure clearer communication regarding our menu items moving forward. We also regret that the restaurant temperature was uncomfortable during your visit and will look into addressing the heating issue. Regarding the orange juice, we’ll review our drink options to avoid any further issues. Lastly, we deeply apologise for the misunderstanding about your payment – it was never our intention to cause any distress.
   

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10. L

    Louise

    VIP

    Surrey

    78 reviews

    5.0

    78 reviews

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    A very cosy pub with a warm feeling. Friendly staff and good portions of food.
    

    Three Horseshoes, LickfoldResponded on December 3, 2024

    Thank you for your lovely review! We’re so pleased to hear you enjoyed the cosy atmosphere and the warm welcome from our staff. It’s great to know that you were happy with the food portions as well – we always aim to provide hearty meals that hit the spot. We look forward to welcoming you back to the Three Horseshoes Inn soon for another relaxing visit. If there’s anything else we can do to make your experience even better next time, don’t hesitate to let us know! Thanks again for your kind words!
    

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