Three Swallows

Review summary

1. J

   John

   Norfolk/Suffolk1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The service was very slow, and not very attentive. We did arrive 10 minutes early, and told there had been a rush on tables, so the food order would be slow. He served our drinks and said he would be back to take our order. He came back 20 minutes later. When the food came, the veg was cold, and the carrots were inedible. We heard him saying to another customer that they were in between tenants, and it showed. We have been visiting north Norfolk for over 40 years, and visited the Three Swallows dozens of times. When I booked, I mentioned it was my 70th birthday on that day. I wanted it to be special. I left dissatisfied and disappointed by the overall experience. I didn’t leave a tip as I normally would.
   

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2. S

   Sue

   Surrey2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favourite pub in that area when we visit family. Always very good in every way. Extremely good service, lovely food and dog friendly.
   

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3. J

   Jane

   London2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wednesday night summer club good value Food good as always
   

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4. A

   Adrian & Debbie

   Leicestershire2 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting today despite it being so close and after several recommendations - Sunday Lunch Menu and food was excellent, service professional and friendly and the place was lovely - parking right outside too, def return and can not recommend highly enough My wife enjoyed the slow cooked pork which she commented was the best she had had for a long time and I thoroughly enjoyed the mushroom pie - both served with all the trimmings, lashings of delicious gravy too - well done to the whole team
   

   Three SwallowsResponded 1 day ago

   Dear Adrian & Debbie, Thank you for your glowing review! We're thrilled to hear that you enjoyed your Sunday lunch with us. It's wonderful to know that the slow-cooked pork and mushroom pie hit the mark. Your kind words about our service and atmosphere mean a lot to us. We look forward to welcoming you back soon. Best regards, The Three Swallows Team
   

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5. V

   Victoria

   London1 review

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Delicious food served by friendly staff in a very convivial atmosphere
   

   Three SwallowsResponded 1 day ago

   Dear Victoria, Thank you for your lovely review! We're delighted to hear you enjoyed our food and found the atmosphere convivial. Your kind words about our staff are much appreciated. We look forward to welcoming you back soon. Best regards, The Three Swallows Team
   

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6. M

   Martin

   Norfolk/Suffolk1 review

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A delicious meal in a very pleasant environment with excellent service. Thank you .
   

   Three SwallowsResponded 1 day ago

   Dear Martin, Thank you for your kind words! We're delighted to hear you enjoyed your meal and the service. We look forward to welcoming you back soon. Best regards, The Three Swallows Team
   

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7. M

   Martin

   Bath1 review

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was great. Plenty of choices. Reasonably priced. Staff pleasant. Would recommend.
   

   Three SwallowsResponded on February 26, 2025

   Dear Martin, Thank you for your kind words and recommendation! We're delighted to hear you enjoyed the food, found our menu varied, and appreciated our reasonable prices. It's great to know our staff made a positive impression as well. We look forward to welcoming you back soon. Best regards, The Three Swallows Team
   

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8. H

   Heather VIP

   Oxford9 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   What a shame. My favourite pub on N Norfolk Coast but if today had been my first experience, I wouldn’t be back. Your staff are a credit to you, v friendly and hard working but spent a lot of time today apologising to every table for the wait. If you aren’t able / willing to hire additional staff, then don’t accept so many table bookings! We arrived at 12.50 for a 1pm booking. Order taken at 1.30… mains arrived 2.20pm… and when it arrived, the food was tired and over-cooked.
   

   Three SwallowsResponded on February 26, 2025

   Dear Heather, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit didn't meet your expectations. It's great to hear that our staff were friendly and hardworking, but we regret the delays and the quality of the food you experienced. We appreciate your comments and will certainly look into improving our service and kitchen efficiency. Off the back of your coments we have reviewed our staffing levels for a Sunday and added an extra person. Your loyalty means a lot to us, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, The Three Swallows Team
   

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9. A

   Anne

   Leicestershire2 reviews

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   Very poor service. Waited for someone to take our order. Ended up going to the bar and placing our order. After half an hour the same person asked if we’d ordered. We said yes. They checked the til and said they hadn’t placed our order by mistake. They would rush our order through. Waited another 10 mins. Someone else said had we ordered. I explained the situation. Waited another 10 mins. Got our order. In all, we waited another hour for two roast beef dinners.
   

   Three SwallowsResponded on February 26, 2025

   Dear Anne, Thank you for sharing your experience with us. We're truly sorry to hear about the delays and confusion with your order. This is not the standard of service we aim to provide. We will address this with our team to ensure it doesn't happen again. We appreciate your feedback and hope you'll give us another chance in the future. Best regards, The Three Swallows Team
   

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10. J

    Joanna

    London1 review

    5.0

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely afternoon spent over lunch. We were running quite late but the pub still accommodated us and even helped out by allowing us to sit at a different table than they had allocated to help with the fact that we had our dog. It was lovely and warm and clean. The food was lovely, menu was good, although the website says pizzas which weren’t on the menu but maybe they’re only a certain day.? The sticky toffee pudding was fabulous! Staff were polite and friendly. I would certainly visit again. Thank you for having us.
    

    Three SwallowsResponded on February 26, 2025

    Dear Jo, Thank you for your lovely review! We're thrilled to hear you enjoyed your meal and found our pub cosy and comfortable. We look forward to welcoming you back soon. Best wishes, The Three Swallows Team
    

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