Tía Carmen - Phoenix

Review summary

1. G

   Gina

   VIP

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Ryan was fabulous! He was so personable and passionate about his job and the menu items. The Tahona was incredible! We had the Native American rice, fingerling potatoes, and street corn. For dessert, we enjoyed the flight. These four incredibly curated desserts were off the chart. Each is so different and unique. We kept wanting more! Compliments to the chef!
   

   Tía Carmen - PhoenixResponded today

   Dear Gina, Thank you so much for writing such a flattering review! We're delighted to hear that you had a wonderful experience from the moment you arrived. Ryan will be thrilled that his attentiveness and service made your evening more enjoyable. Our chefs will also be happy to hear how much you loved your food selections and had a memorable visit. We truly appreciate your feedback and can't wait to welcome you back whenever you are in Phoenix. Atentamente, Maritza Portillo General Manager
   

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2. A

   Anne

   Jacksonville

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, outstanding service. We are outside and the setting was lovely.
   

   Tía Carmen - PhoenixResponded 4 days ago

   Dear Anne, We believe that food is more than just a meal; it's an experience, and we are so glad you could join us and taste the love and the spirit of Tia Carmen. Thank you for appreciating the food selections and the excellent service you received from our associates. It was a pleasure having you as our guest, and we look forward to serving you again! Atentamente, Maritza Portillo General Manager
   

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3. H

   Helane

   Dublin

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful meal and the wait staff was superb
   

   Tía Carmen - PhoenixResponded 5 days ago

   Dear Helane, Thank you for dining with us and sharing your review. We believe that food is more than just a meal; it's an experience, and we are so glad you could join us and taste the love and the spirit of Tia Carmen. Thank you for mentioning how much you enjoyed our dedicated service. It was a pleasure having you with us, and we look forward to serving you again soon! Atentamente, Maritza Portillo General Manager
   

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4. C

   Carole

   Phoenix

   7 reviews

   4.0

   7 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Extremely busy. Slow service but friendly staff. Food was average
   

   Tía Carmen - PhoenixResponded 5 days ago

   Dear Carole, Thank you for dining with us and for taking the time to share your thoughts. It was disappointing to read that you did not have a completely perfect visit, as we usually get great reviews about our food and service. We will look into your concerns and are grateful for your comments. We appreciate you choosing Tia Carmen and hope to have another opportunity to serve you for the exceptional dining experience you deserve. Atentamente, Maritza Portillo General Manager
   

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5. R

   Rosi

   VIP

   Austin

   8 reviews

   3.0

   8 reviews

   Dined on March 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The patio is beautiful, the service was average. The food was ok, but overall, it felt overpriced for the quality of both the food and the service.
   

   Tía Carmen - PhoenixResponded 7 days ago

   Dear Guest, While we are glad you loved the patio, we regret not meeting your expectations. We strive to make each guest's experience genuine and outstanding with our excellent service and enticing menu. We feel there are many elements to making our restaurant special; therefore, we are disappointed that you felt your time with us was not particularly noteworthy. We do appreciate your feedback as we are constantly striving to improve. We would love to have you return so we can provide you with a more memorable experience. Thank you, and we look forward to your next visit! Atentamente, Maritza Portillo General Manager
   

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6. L

   Linda

   Seattle

   6 reviews

   5.0

   6 reviews

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best dinner experiences in a long time. The food was fabulous. Can't wait to visit again.
   

   Tía Carmen - PhoenixResponded on February 27, 2025

   Dear Linda, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Our menu is based on the indigenous food culture and ingredients sourced from local Arizona farmers and ranchers, celebrating farmers, the community, and the land. It is wonderful to hear how much you loved Chef Sosa's mix of tradition and modernity. Thank you for your five-star rating, and we look forward to welcoming you back soon. Atentamente, Maritza Portillo General Manager
   

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7. c

   caroline

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   my family and i go to tia carmen at the marriott every month to catch up on what is going on in everyone's life. we always sit outside and enjoy the ambience. we have been doing that for at least 12 years. the sunday brunch is divine. the wait staff is very attentive and cheerful. what's not to love?
   

   Tía Carmen - PhoenixResponded on February 24, 2025

   Dear Caroline, You are part of our family now, and it was a pleasure to be part of your 84th birthday celebrations here at Tia Carmen. We are delighted that each experience has been spectacular and how much you love our Sunday Brunch. We are also pleased that our associates did a great job in taking care of you. Our devoted team works incredibly hard, and we will enjoy sharing your kind remarks with them. We are grateful for your loyalty, and we all look forward to seeing you again soon. Atentamente, Maritza Portillo General Manager
   

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8. M

   Melina

   VIP

   Richmond

   5 reviews

   4.0

   5 reviews

   Dined on February 20, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Odd lunch and dinner options. Breakfast is amazing
   

   Tía Carmen - PhoenixResponded on February 24, 2025

   Dear Melina, We are pleased you loved our breakfast offerings, and your overall experience was enjoyable. That said, we have also noted your comments regarding lunch and dinner options and will share this with our culinary staff as we continually strive to improve our future guest experience. Thank you for choosing Tia Carmen, and we look forward to welcoming you back soon. Atentamente, Maritza Portillo General Manager
   

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9. K

   Katie

   VIP

   Phoenix

   4 reviews

   2.0

   4 reviews

   Dined on February 20, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We are local and went to celebrate our anniversary. Food was average, but by no mean great. Our waiter was corny and didn’t have a clue about quality service. He left empty glasses and food/crumbs the entire meal. He brought a comped dessert and sat it down in the middle of used glasses & food remnants. Asked if we needed anything else - a utensil to eat said dessert with perhaps. It wasn’t until the very end that a friendly manager stopped by and she cleared table. We won’t be back. My guess is this restaurant wouldn’t survive outside a hotel.
   

   Tía Carmen - PhoenixResponded on February 22, 2025

   Dear Katie,  While we appreciate you choosing us to celebrate your special occasion, we apologize for not meeting your expectations. We are also sorry for the level of service you received from one of our associates and are happy to know that our manager resolved it with professionalism and kindness. Your feedback is invaluable as we always strive to enhance the future guest experience. We are grateful for your patience and welcome another opportunity to provide you with the flawless visit you deserve. Atentamente,  Maritza Portillo  General Manager
   

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10. T

    Thomas

    Milwaukee

    7 reviews

    5.0

    7 reviews

    Dined on February 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Food and service was excellent. Ambiance was impacted by the noise level but it was also a full restaurant. Great overall meal.
    

    Tía Carmen - PhoenixResponded on February 18, 2025

    Dear Thomas, Thank you for dining with us and sharing your review. We believe that food is more than just a meal, it's an experience, and we are pleased you could join us and taste the love and the spirit of Tia Carmen. We are delighted to hear how much you enjoyed your food selections, which showcase flavors from a wood-fired grill with American Indian and heirloom items. It was a pleasure having you with us, and we look forward to serving you again! Atentamente, Maritza Portillo General Manager
    

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