Tides Coastal Kitchen

Review summary

1. OT

   OpenTable Diner

   Richmond

   1 review

   4.0

   1 review

   Dined on November 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We had Javier as our server and he was AMAZING!!!! we loved the crab cake and the desserts were good too! We came on a Sunday night and it was pretty quiet which was nice. Very few people shuffled in and out and it was nice. We had shrimp to start off with, the fish n’ Chips and the crab cake plate for our main course and tried both the key lime pie and the creme brûlée for dessert! Everything was great! We loved Javier and will definitely be coming back!
   

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2. T

   Teresa

   Richmond

   3 reviews

   1.0

   3 reviews

   Dined on October 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   Food was not very good. Very limited seating inside that allows for view of the bay and sunset. Would not recommend.
   

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3. M

   Marialva

   Miami

   1 review

   2.0

   1 review

   Dined on October 20, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Our waiter substituted ingredients without asking and put vegetables in an omelette that looked like they were meant to be used in something else and they just threw it in there.
   

   Tides Coastal KitchenResponded on October 28, 2024

   Dear Marialva, We are sorry to hear about your disappointment regarding your meal. We strive to provide a personalized and satisfying dining experience, and we regret falling short during this time. We appreciate your feedback and will share it with the appropriate individuals. We hope to welcome you back for a much-improved visit in the future. Tally White Restaurant General Manager
   

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4. s

   sergio

   San Francisco

   6 reviews

   4.0

   6 reviews

   Dined on October 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The best raw oysters, she crab soup and rockfish! Excellent drinks. Great service (Sonia)
   

   Tides Coastal KitchenResponded on October 11, 2024

   Dear Sergio,  We are delighted that our raw oysters and crab soup were your favorites at Tides Coastal Kitchen. Thank you for your nice rating. We are thrilled to hear that your dining experience with us was enjoyable. Our chef and the entire team are delighted to receive such kind words. It is wonderful to know that our efforts in crafting delicious dishes and providing excellent service resonate with our guests. We look forward to welcoming you again soon. Tally White  Restaurant General Manager
   

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5. L

   Laurasr

   VIP

   Richmond

   39 reviews

   4.0

   39 reviews

   Dined on September 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our waitress, Vanessa, was great and attentive. made good recommendations and provided good service. The food was good. but to pay $16 for a Caesar salad and $20 for a sandwich at lunch is a bit high.
   

   Tides Coastal KitchenResponded on October 7, 2024

   Dear Laurasr, We are pleased to hear that you found our service staff, Vanessa, incredibly friendly and helpful. Our team always strives to provide friendly and attentive service, so we appreciate you recognizing their efforts! However, we regret not meeting all of your expectations with the prices and will share your comments appropriately. Your feedback is invaluable in helping us improve these aspects, and we look forward to welcoming you back soon. Tally White Restaurant General Manager
   

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6. N

   Noel

   Richmond

   6 reviews

   5.0

   6 reviews

   Dined on September 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s off season (September 26th), so it was perfect weather, ample seating, right on the beach, great portions, a great selection of yummy dishes and really delicious drinks. Will 100% return! Thanks!
   

   Tides Coastal KitchenResponded on September 30, 2024

   Dear Noel, Thank you for taking the time to let us know how much you enjoyed dining with us at the Tides Coastal Kitchen. We are thrilled that our combination of impressive views and delicious food and beverages made for a memorable experience. Highlighted by fresh, local ingredients, our menu features an enticing selection of signature dishes. It is always a joy to see our guests are excited about returning; we look forward to it! Tally White Restaurant General Manager
   

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7. OT

   OpenTable Diner

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined on September 20, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Perfect spot to watch the sunset, the drinks and food were great!
   

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   Tides Coastal KitchenResponded on September 22, 2024

   Dear Guest, Thank you for the generous rating of our restaurant, Tides Coastal Kitchen. We are delighted you enjoyed your delicious meal, our excellent service, and the amazing view of the sunset. We hope you will come back to see us soon. Tally White Restaurant General Manager
   

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8. C

   Christopher

   Richmond

   1 review

   3.0

   1 review

   Dined on September 6, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Very friendly staff. However, the food is terrible. We ordered the calamari for a starter and they were over fried. For the price, the food is just sub-par. Would recommend one of the many other seafood restaurants in the area before dining here.
   

   Tides Coastal KitchenResponded on September 11, 2024

   Dear Christopher, While we are happy to read that you liked our attentive hospitality, we sincerely apologize that your meal, particularly Calamari, did not meet your expectations. We take pride in our preparation, and it is important to us that every dish leaving our kitchen is of the highest quality. Your comments have been noted and will be shared with our culinary team for review. Thank you for sharing your thoughts about your recent visit with us. We appreciate your honesty and take all feedback seriously, as it helps us in our ongoing efforts to enhance our guest experience. We hope you will dine with us again soon. Tally White, Restaurant General Manager
   

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9. C

   Cheryl

   Wilmington

   1 review

   1.0

   1 review

   Dined on August 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Four people dined for lunch, and the outrageous bill with tip was $175.00! We only drank water or tea, and no dessert. There is no ambiance for a hotel of this magnitude. Beautiful view of the Chesapeake Bay however; management needs to upscale the overall appearence or lower the menu prices. When we asked for coffee, it was served in paper cups but our meal was served in very nice pottery like bowls/plates. Our soup was served yet we had to wait for spoons therefore the soup was not as hot as it should have been. The coffee was horrible and the server did remove it from the bill. The shrimp was extremely good! We drove down for the day from Richmond. Very very dissapointed over all.
   

   Tides Coastal KitchenResponded on August 24, 2024

   Dear Cheryl, We are disappointed that you felt what you paid for your meal did not meet your expectations. We are known for providing an exceptional experience with only the best ingredients, which often comes at a premium price. We aim to be competitively priced, and we appreciate your valued feedback. We are also sorry for the service delay you encountered while dining with us. Please be assured that your concern will be addressed with the appropriate individual to ensure it is not repeated moving forward. Your concern regarding the coffee is also duly noted, and we will share them appropriately. We appreciate your feedback and would love for you to revisit and give us another try the next time you are in the area. Tally White Restaurant General Manager
   

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10. D

    Dianne

    Richmond

    1 review

    1.0

    1 review

    Dined on August 15, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    The drinks were watered down. Worst manhattan I've ever had. The calamari was greasy and the service was slow although there was no one else in the restaurant. This was an utter disappointment.
    

    Tides Coastal KitchenResponded on August 23, 2024

    Dear Guest, Thank you for choosing us and for sharing your review. We regret your disappointment with our dining options and apologize for the service issue you faced. We always wanted our guests to have an exceptional time with us; therefore, we regret that this was not your case. Your comments will be shared appropriately. Thank you again for your candid feedback. We hope to regain your trust and welcome you back for a more seamless visit. Tally White  Restaurant General Manager
    

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