Toro by Chef Richard Sandoval – Chicago

Review summary

1. OT

   OpenTable Diner VIP

   Chicago1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We went to Toro to celebrate my boyfriend’s 30th birthday. When I got there, they had a table placement that acknowledged his birthday, which I thought was very nice. The staff, from the hostess, to servers, to the manager all said happy birthday.
   

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2. K

   Kevin

   Chicago2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great new addition to the Chicago restaurant scene. Food was fantastic and the service spot on. On recommendation, started with swordfish dip, it was gone in no time and enjoyed by all. Next lobster maki and octopus. Both were hits. Made the brilliant decision to order the churrasco. All four meats presented were just delicious. We shared all and it was the perfect amount of food for 3 hungry adults. Freddie our server, Sebastian the service manager and James the beverage manager took great care of us. The restaurant General Manager stopped by a few times too! The wandering sax player playing along with the dj was a nice touch. Great night!
   

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3. D

   Debra VIP

   Phoenix26 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice dining experience. Food was great. Short rib tacos are recommended.
   

   Toro by Chef Richard Sandoval – ChicagoResponded 5 days ago

   Thanks so much for sharing, Debra. We’re so glad to hear you loved the food, and we couldn’t agree more about the short rib tacos—they’re a hit with everyone who tries them! We’re glad the ambiance added to your overall dining experience and would love to welcome you back soon to try even more of our menu.
   

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4. J

   Joseph VIP

   Chicago4 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   A beautiful space, an innovative menu and great food.
   

   Toro by Chef Richard Sandoval – ChicagoResponded on March 3, 2025

   Thank you for your feedback, Joseph! It's such a pleasure to see that the ambiance, great food and creative menu left a lasting impression. We're dedicated to making sure your next visit is just as exceptional. ¡Salud!
   

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5. S

   Sylvie

   Phoenix3 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love love Toro, the whole experience and amazing service provided by our server Juan Bruno. Overall amazing food, drinks, and music.
   

   Toro by Chef Richard Sandoval – ChicagoResponded on March 3, 2025

   Hi Sylvie! We love, love, love your 5 star review and we're so glad to hear that you had a wonderful time at Toro! A lot of passion and expertise goes into preparing our amazing food, drinks and music to be just perfect. We’re so pleased that your server Juan made it so memorable!
   

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6. G

   Gary VIP

   Tampa8 reviews

   1.0

   Dined on February 24, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a birthday dinner tonight and service was poor. The restaurant was not busy at 7:30pm. Initially, it seemed great then we rarely saw our server. Water never refilled. Two out of the 3 of us received our dishes and the third dish was two sushi rolls that arrived after other two finished meal. A manager and our server were involved. The manager offered to comp a desert but we decided to leave after eating instead. The manager did not do anything to our check and were charged full price for terrible service.
   

   Toro by Chef Richard Sandoval – ChicagoResponded on February 25, 2025

   Hello Gary, Thank you for sharing your experience. Please accept our sincerest apologies for the delays and missteps with your dinner experience. We'll be revisiting this with our servers to ensure better coordination and attention to detail moving forward. Your feedback matters to us, and we’d love to gain further insight into your visit. Please email us at chicago.toro@fairmont com or DM us and provide contact information so we can further address this with you. Thank you again for your feedback as it helps us grow and improve.
   

   1 person found this helpful

7. M

   Milli

   Las Vegas2 reviews

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This date experience was not great at this restaurant. First we were seated all the way at the end. The person the walked us to the table was at least a 10 feet ahead not looking back to see if we were following he was walking so fast I looked at my husband like I already feel this not going be good vibe look…. We sat at the end right corner the vibe was not there felt like we were just put in a corner and abandoned. Our waiter didn’t come til 10 minutes just to tell us I’ll be with you guys soon. We sat an extra 8 minutes. The drinks took forever to come out. The appetizer took a long time also and our food forget about it! Our waiter seemed very distracted and unfocused. And didn’t remember things like at the end we asked for the bill that was an extra 12 minutes. He was tending to other table felt like he might’ve got a bigger tip there but underestimated our table even though he deserved 0 tip he got $20 if it was great service he would’ve definitely got 100+ His responses to things to recommend was “everything good just order what you like” That was very awkward He was not confident and seem rushed The bathroom was filthy! No toilet paper no tissues to dry hands the toilet was dirty I didn’t even use it I stepped out I felt disgusted. Me and my husband are high end diners and spend good dollar for experiences and excellent service … this place was not worth it or recommend it to any of my colleagues or family
   

   Toro by Chef Richard Sandoval – ChicagoResponded on February 25, 2025

   Hello Milli, thank you for taking the time to share your recent experience with us. We value all feedback as it helps us refine the service we provide to our guests. We assure you that your comments have been shared with our team, and we will be addressing this directly to ensure improvements are made. We greatly appreciate your generosity despite the situation, and we value guests like you, who take time to enjoy fine dining experiences, and it’s important to us to provide the level of service and ambiance you expect and deserve. We hope you’ll consider giving us another chance to provide you a truly memorable dining experience. Kindly reach out to us directly at chicago.toro@fairmont com, and we can further address your concerns.
   

   1 person found this helpful

8. RC

   RyanC

   Atlanta1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was absolutely amazing the only complaint is the serving size.
   

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   Toro by Chef Richard Sandoval – ChicagoResponded on March 1, 2025

   Thank you, Ryan! We really appreciate your 5 star recommendation and it's great to hear you absolutely enjoyed an amazing experience at Toro. We appreciate your feedback regarding portion sizes to ensure they align with the value we aim to provide. We look forward to having you back soon, so that you can enjoy even more unique flavors and delicious dishes from our creative menu!
   

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9. B

   BRENDAN

   Chicago4 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   RUEBEN WAS AWESOME…me and my date enjoyed the atmosphere and the food. Highly recommended!!!
   

   Toro by Chef Richard Sandoval – ChicagoResponded on February 25, 2025

   Wow Brendan, thank you for the amazing review! Your recommendation means so much and we're delighted to hear that Rueben made your experience extra special. We appreciate your 5 stars and look forward to serving you again soon!
   

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10. E

    Eric

    Las Vegas1 review

    5.0

    Dined on February 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    What a fantastic experience! Would not change a thing about my meal.
    

    Toro by Chef Richard Sandoval – ChicagoResponded on February 25, 2025

    Hi Eric! We’re so pleased that you were able to enjoy all of the wonderful flavors and sights that Toro has to offer. Thank you for your 5 star review and recommendation; we hope to welcome you back soon for another wonderful culinary journey!
    

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