Toro by Chef Richard Sandoval – Chicago

Review summary

1. F

   Francesca

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food, ambiance, and service were good. Great place for celebrations or date night.
   

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2. L

   Luis

   Washington DC

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was okay running out of multiple dishes also the food was cold, drinks was good we expect a better experience on the food base on the prices the best part was the host very nice people the rest was just okay Not looking forward to come back again Thanks
   

   Toro by Chef Richard Sandoval – ChicagoResponded today

   Hello Luis! We’re so glad to hear you enjoyed the drinks and that our host made a positive impression—it means a lot to us to know our team provided an inviting and warm atmosphere. We take great care in creating our dishes to be perfect for a variety of tastes and we always work to provide an exceptional dining experience at Toro. We apologize that our efforts did not meet your expectations. Please know that we take your feedback to heart and will use it to make enhancements to our menu offerings. It is our hope that you give us another opportunity to serve you!
   

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3. OT

   OpenTable Diner

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Barack was outstanding. The evening was great from food and entertainment
   

   Toro by Chef Richard Sandoval – ChicagoResponded today

   Thank you so much for your kind review! It's so rewarding to hear that Barack provided outstanding service and that you enjoyed both the great food and the entertainment. We’ll be sure to share your feedback with him—it means a lot to the entire team. We hope it won't be long before your next visit with us!
   

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4. A

   Ashoor

   Chicago

   10 reviews

   4.0

   10 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Drinks are 2 out of 10 but the rest is all amazing. The food was great, the service was great and the entertainment was wonderful. Loved the music as well but drinks that didn’t seem like they had liquor in there at all, have to give them a 2 out of 10 and the 2 was only based on the flavor being good.
   

   Toro by Chef Richard Sandoval – ChicagoResponded today

   Hi Ashoor! We're excited to hear that you enjoyed the great food, service, and wonderful entertainment, and music—it means a lot to us that we could make your visit extra special in so many ways. We're sorry to hear that the consistency of the cocktails was not up to par.  Delivering a consistently exceptional beverage experience is something we take great pride in, and we sincerely apologize for the lapse in expertise you encountered. We hope to have the opportunity to serve you again soon and provide an absolutely flawless dining experience!
   

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5. A

   Arturo

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Seating wasn't the best having the view of the lobby but I did like the dark intimate lighting. Though we sat very close to other people and the tables were very small leaving little room for dishes. The server was a pleasant lady who talked about her dog apparently to each table near the end of their experience. We had a valentine's day special that started well with the beginning dishes. I decided to add the tomahawk which was $140 and the presentation was fair but my steak turned out to be cooked nearly well done. I did not want to make a fuss and ruin the moment but I did ask for a replacement to take home. Still was charged the entire amount. A reheated steak is never the same. Can't say I would recommend people to go.
   

   Toro by Chef Richard Sandoval – ChicagoResponded today

   Thank you for sharing your feedback, Arturo. We’re truly sorry to hear about the disappointment with your tomahawk steak and seating experience. We understand how essential these details are in creating a memorable evening, and it’s disheartening to know we fell below your expectations. Please know that your feedback has been shared with our team, and we are committed to using it to make meaningful improvements. We're happy to hear that you enjoyed the intimate lighting and that your server was friendly and personable. We truly hope to have the chance to welcome you back in the future and work towards providing a significantly improved experience that truly reflects the quality and service we aim to offer.
   

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6. H

   Hector

   Las Vegas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   I was hoping it was going to be good, it looked “cool” and very popular in terms of the cliental but the food was salty and not very “Latino” - not worth the price. My server was lovely but not enough to make up for the poor tasting food and high price.
   

   Toro by Chef Richard Sandoval – ChicagoResponded today

   Hello Hector, thank you for sharing your feedback with us. We’re glad to hear that your server provided you with lovely service—that’s definitely something we strive for with every guest! We’re sorry to hear that the food didn’t leave a lasting impression. Our goal is to deliver both quality and authenticity, and your comments are helpful as we continue to fine-tune those efforts. Please don’t hesitate to reach out directly at chicago.toro@fairmont com if you’d like to share more details—we truly value your opinion and hope you might give us the chance to impress you in the future!
   

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7. C

   Craig

   VIP

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and service. Amazing flavors in every dish.
   

   Toro by Chef Richard Sandoval – ChicagoResponded today

   Wow, Craig! We're absolutely delighted that you shared a glowing review of your recent visit to Toro! Our heartfelt thanks to you for your valued support. Your 5 star recommendation and satisfaction is our success!
   

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8. c

   chase

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food was great but the service was not great, we never got checked on, always had to flag the waiter down, never introduced hisself just walked right up and stated asking what we wanted to eat.
   

   Toro by Chef Richard Sandoval – ChicagoResponded today

   Thank you so much for your feedback, Chase! We're thrilled to hear you enjoyed the food—it means a lot to us that you had a great meal. However, we're truly sorry to hear that the service was less than perfect. We look to provide exceptional dining experiences that go beyond expectations. Your comments help us improve, and we'll make sure to address this with our team. We hope you'll give us another chance to provide you with the great service you deserve. Thanks again for sharing your experience!
   

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9. A

   Anastasia

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We enjoyed the Valentine’s Day specials!! We’ll be back for the full menu experience soon!!
   

   Toro by Chef Richard Sandoval – ChicagoResponded today

   Thank you, Anastasia! We are so glad you enjoyed our Valentine’s Day specials. We hope to welcome you back to Toro in the future to enjoy more of our full menu of delectable dishes and excellent service!
   

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10. N

    Nick

    Chicago

    24 reviews

    5.0

    24 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The reason why we won’t go back - valet. It was horrible. Average wait time, 30 mins. Toro great but valet was -257 on a scale of 1 to 10.
    

    Toro by Chef Richard Sandoval – ChicagoResponded today

    Hi Nick! Thank you for sharing. We're so glad to hear that you enjoyed your time at Toro and had a great dining experience! Valentine’s weekend is an exceptionally busy time, and our valet team works diligently to serve every guest as efficiently as possible. We completely understand how frustrating it can be to experience a long wait, and we sincerely apologize for any inconvenience this caused. Please rest assured that we will be sharing your feedback with our valet team to help identify areas for improvement. We appreciate your 5 stars and we hope you reconsider and give us the pleasure of hosting you again in the future.
    

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