Toscana Chop House

Review summary

1. M

   Melissa

   Atlantic Canada

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Multiple disappointing experiences at Toscana with their service and food quality. Went for a friend’s birthday this evening and it’ll be our last time going there. Took forever to get our drink order, and when our meals arrived they were all cold. Second time I’ve ordered an expensive steak that came out way too undercooked and had to be sent back, only to come back out undercooked again. Other items we ordered didn’t come out and our server took so long to come back that they were now pointless to ask for, steaks didn’t come with steak knives. Unacceptable for a fine dining with expensive prices
   

   Toscana Chop HouseResponded 1 day ago

   We sincerely apologize that your experience at Toscana Chophouse did not meet your expectations. This is not the standard we hold ourselves to at Tuscan Brands. Please email me at plawson [at] tuscanbrands [dot] com so we can address your concerns and ensure your next visit is much better.
   

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2. J

   Jennifer

   Greater Boston

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Our waiter was terrible. He clarified our orders multiple times, kept on forgetting what we said and our meals were incorrect when they came to the table.
   

   Toscana Chop HouseResponded 1 day ago

   We regret that your experience fell short of our usual high standards. Your concerns are important to us, and I’d love to discuss how we can improve. Please email me at plawson [at] tuscanbrands [dot] com, and I will personally ensure a better experience next time.
   

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3. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10. First time diners, asked for a romantic seat and they sat us at the best corner high top. Server was absolutely incredible, so knowledgeable and kind. Didn’t fee rushed at all. Loved the environment. Food was excellent, service was incredible. Thank you so much, we’ll be back soon!
   

   Toscana Chop HouseResponded 1 day ago

   We’re so glad you loved your experience at Toscana Chophouse. Your support means everything to us and can’t wait to have you back again soon!
   

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4. J

   James

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great ambiance, great service, great food. Mmmmmmmmmmmmmmmmmmmmmm
   

   Toscana Chop HouseResponded on February 24, 2025

   Thank you so much for your 5-star review! We’re thrilled you had a wonderful experience at Toscana Chophouse. At Tuscan Brands, we pride ourselves on creating memorable moments, and it’s great to know we delivered. We look forward to seeing you again soon!
   

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5. A

   Ashley

   Greater Boston

   10 reviews

   3.0

   10 reviews

   Dined on February 21, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   First time there with my wife for a special night. We usually goto another place but it was booked. Once inside we were sat at a Hightop table that had at first glance very little space. As it turned out it was fine. However I ordered a 10oz Prime Ribeye and even though it tasted good, it looked like a Ponderosa steak! It was about 3/8 to 1/2” thick and took up the whole plate it was so flat. I would have fathered a thicker piece of steak and smaller diameter. The service was second to none and a great guy Steve. We met two separate couple whilst we were there and that as well as the awesome bottle of Justin wine was great. My problem is for the price of the steak I thought is was a bit egregious but it did task good. We spend about the same at our other place as well but get a bit more food. I’d go again but would get the combo meals instead of the Ala Cart.
   

   Toscana Chop HouseResponded on February 24, 2025

   Thank you for sharing your thoughts. We’re glad you enjoyed some aspects of your visit to Toscana Chophouse. Your feedback is appreciated and helps us grow. Please email me at plawson [at] tuscanbrands [dot] com so I can personally ensure your next visit exceeds expectations
   

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6. D

   Daniel

   New Hampshire

   1 review

   5.0

   1 review

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What can I say, it’s always a pleasure to have dinner here! Food is always amazing. Ambiance is beautiful. And the service is always great. Love all the garlic too!
   

   Toscana Chop HouseResponded on February 24, 2025

   We’re so glad you loved your experience at Toscana Chophouse. Your support means everything to us and can’t wait to have you back again soon!
   

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7. A

   Alex

   Greater Boston

   3 reviews

   2.0

   3 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We arrived 15 minutes early on a Saturday evening for a 7:45 reservation. An 8pm reservation checked in right before we did. The restaurant was a mad house. People standing everywhere, the wait staff had difficulty just moving through the crowd. The hosts (2 of them) kept leaving the host stand to either seat people or coordinate with servers which left a line of patrons at the door. Luckily we grabbed two seats at the bar since there was going to be a wait. The bar seats were torn to shreds and the cushions were so beat that all you could feel was the wood frame of the seat digging into your legs. Two shots at the bar cost $40 we were finally messaged for our table at 8:15. I also noticed the 8pm reservation was sat before us. I wish the delayed service stopped with the hosts. Our waitress was pleasant, but the restaurant was clearly behind. The servers were attentive for the most part, but took a while to clear empty dishes from the tables. We ordered appetizers as soon as we sat down; those came out relatively quickly. We had the oysters and arancini. The arancini was a little over cooked for my liking but there was good flavor throughout the dish. The sauce might’ve needed a pinch of salt. We ordered two medium rare steak dishes with a side of gnocchi and brussels sprouts. The kitchen was so behind it took 50 minutes to receive our dinner. The steaks and sides were brought to the table around 9:40. I also ordered a Cesar salad that was supposed to be brought to the table before dinner and never received it. The main dishes were ok. The steaks were cooked to the right temperature but my steak was charred on the outside so every bite was tainted with the taste of charcoal. Since it took so long to receive the food we weren’t really hungry any more. The gnocchi was underwhelming, wouldn’t recommend. The Brussels sprouts were delicious though. The restaurant was extremely loud throughout the evening. TLDR: The food was ok, wouldn’t recommend. Over priced.
   

   Toscana Chop HouseResponded on February 17, 2025

   Thank you for your honest feedback. We’re sorry to hear that your visit to Toscana Chophouse was disappointing. At Tuscan Brands, we take feedback seriously and would love the opportunity to make things right. Please reach out to me directly at plawson [at] tuscanbrands [dot] com.
   

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8. L

   Lauren

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and meals. Rowan was our waiter and he was very attentive. We sat in “The Vault Room” and it was a great experience (more of a private area)
   

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   Toscana Chop HouseResponded on February 17, 2025

   We’re so glad you loved your experience at Toscana Chophouse. Your support means everything to us. If you’re planning another visit, please email me at plawson [at] tuscanbrands [dot] com so I can personally ensure it’s just as perfect
   

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9. C

   Chris

   VIP

   Greater Boston

   19 reviews

   5.0

   19 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great chop house and wine bar. Excellent selections. Steaks cooked perfectly. More than just your typical steak house. Plenty of Italian style dishes to add to the experience.
   

   Toscana Chop HouseResponded on February 18, 2025

   Thank you so much for your 5-star review! We’re thrilled you had a wonderful experience at Toscana Chophouse. At Tuscan Brands, we pride ourselves on creating memorable moments, and it’s great to know we delivered. Feel free to email me at plawson [at] tuscanbrands [dot] com the next time you plan to visit—I’d love to personally ensure your experience is just as fantastic!
   

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10. J

    Jason

    Baltimore

    1 review

    2.0

    1 review

    Dined on February 15, 2025

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 1

    Wasn’t my best experience this time. Typically its very enjoyable and worth the cost. But this time, $400 (fine) for 18in of table in the aisle. I think they overbooked and tried to cram the seats for VDay. If its full, let it be full. Food was excellent. Service actually very good considering.
    

    Toscana Chop HouseResponded on February 19, 2025

    Thank you for sharing your thoughts. We’re glad you enjoyed some aspects of your visit to Toscana Chophouse, but it’s clear we have room for improvement. Please email me at plawson [at] tuscanbrands [dot] com so I can personally ensure your next visit exceeds expectations
    

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