Toscana Restaurant

Review summary

1. P

   Paige

   Grand Rapids

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   It took over an hour and 20 mins for our food to come out. When it did, every single plate of food was cold. I asked for my plate to be warmed up, and it still came out cold the second time. Extremely disappointed
   

   Toscana RestaurantResponded 2 days ago

   Dear Paige, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope for the opportunity to provide you with a better experience in the future. Thank you for choosing to dine with us. Sincerely, Kyle Hadden Restaurant Manager
   

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2. J

   Jamie

   Grand Rapids

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great, out waitress was very kind and helpful. The food was great, we got the salmon and the tortelli. The pork belly that came with the tortelli was crispy and juicy with great flavor. The salmon was rich and the potatoes that came with it were outstanding. Perfect for date night/a night out.
   

   Toscana RestaurantResponded 2 days ago

   Dear Jamie, You are making me hungry with your recommendations! Thank you so much for visiting us and providing feedback on your meal. I am so happy that you had a nice time with us. It was a pleasure to host you, and we would be honored to serve you again soon! Best, Kyle Hadden Restaurant Manager
   

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3. L

   LaCaya

   Detroit

   4 reviews

   5.0

   4 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Great ambience for date night, a group or even a solo date.
   

   Toscana RestaurantResponded on February 17, 2025

   Dear LaCaya, It's wonderful to know that our food and service lived up to your expectations. We strive to create a great ambiance for our guests, and we're glad we succeeded during your visit. We appreciate your 5-star rating and look forward to serving you again soon! Best, Kyle Hadden Restaurant Manager
   

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4. A

   Adam

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Brunch on a snowy Sunday was quiet but quite delicious. Our server did a great job. This was our first visit. We tried the shareable and enjoyed all 3. We will be back to try more of the brunch menu and experience the dinner menu as well.
   

   Toscana RestaurantResponded on February 17, 2025

   Dear Adam, We're thrilled to hear that you enjoyed your brunch at Toscana! It's wonderful to know that you found our food delicious. We're also glad to hear that our service met your expectations. Your kind words mean a lot to us, and we're excited to welcome you back for more lovely meals! Best, Kyle Hadden Restaurant Manager
   

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5. J

   Jesus

   Grand Rapids

   2 reviews

   2.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   Beautiful restaurant to eat and delicious food. Ambience was little disappointed today, loud DJ playing during lunch . Couldn’t hear the waitress who was working with us due the loudspeakers and couldn’t hear our guests that we took for dinner at our table. I would definitely not be going at lunch again especially when their a DJ playing with the bass extremely loud and music very loud. Not the right ambiance your looking for a nice restaurant.
   

   Toscana RestaurantResponded on February 16, 2025

   Dear Jesus, Thank you for visiting us and providing feedback on your meal. We are very grateful for your honest reflection. I am very sorry for this unpleasant experience. We greatly appreciate your comments and will be addressing this matter with our staff. Again, I apologize that we were unable to meet your expectations this time around. Sincerely, Kyle Hadden Restaurant Manager
   

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6. C

   Cheyenne

   San Diego

   4 reviews

   4.0

   4 reviews

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Toscana is fabulous. I’ve been there several times and they are always hospitable, clean, and accommodating. There are excellent choices for cocktails, spirits, and wine and the food is grand. The food is always great but my husband did have a smidge of an issue with his — it wasn’t what he was expecting from the description on the special Valentine’s Day menu and he wished it was described better so he could understand if he truly wanted to order it or something else (loupe de mar, I believe) — but it still was a decadent dish nonetheless. We love celebrating special events here!
   

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   Toscana RestaurantResponded on February 16, 2025

   Dear Cheyenne, We are passionate about delivering an exceptional experience to our valued customers. Your positive review is a source of immense joy for us, and we are honored to have had the opportunity to serve you. We eagerly anticipate welcoming you back soon. Thank you! Best, Kyle Hadden Restaurant Manager
   

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7. A

   Alex

   Grand Rapids

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Experience was good overall. Booked “Main dining room” and was taken to an obvious event room in the back. Overall food and service was good and the valentines menu wasn’t too bad. Wasn’t expecting a limited menu for holidays but it was still good. Just wish we had better seating.
   

   Toscana RestaurantResponded 5 days ago

   Dear Alex, Thank you for your feedback! We are happy you had a pleasant experience with us overall. I am thrilled to hear that you enjoyed our food and service. I do apologize that we were unable to accommodate your seating request. We hope to host you again soon for a five-star dining experience! Sincerely, Kyle Hadden Restaurant Manager
   

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8. l

   linda

   Grand Rapids

   2 reviews

   5.0

   2 reviews

   Dined on February 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Entre' was excellent for both of us. We ordered an appetizer which was alot of food. It too was very good. Fairly busy for a Tuesday. Was not an everyday day restaurant. Maybe a bit pricey, but the food was excellent a good portion size.
   

   Toscana RestaurantResponded on February 12, 2025

   Dear linda, Thank you for choosing to dine with us. We are thrilled to hear that our delicious food made for a great experience. It was a pleasure to host you, and we hope to welcome you back anytime. Best, Kyle Hadden Restaurant Manager
   

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9. E

   Elizabeth

   Grand Rapids

   2 reviews

   5.0

   2 reviews

   Dined on February 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing meal, wine pairings with our different courses and perfect service as we celebrated a dear friend’s birthday! The porterhouse was cooked perfectly!
   

   Toscana RestaurantResponded on February 11, 2025

   Dear Elizabeth, Thank you for joining us on this special day! It is great to hear that you were impressed with your meal, wine, and our hospitality! Your feedback is greatly important to us. It was a pleasure to host you, and we can't wait to see you again soon! Best, Kyle Hadden Restaurant Manager
   

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10. M

    Marykay

    VIP

    Chicago

    47 reviews

    5.0

    47 reviews

    Dined on February 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and service were both outstanding. We got 4 different pasta dishes among the group and all of them were excellent. Highly recommend.
    

    Toscana RestaurantResponded on February 10, 2025

    Dear Marykay, Thank you so much for your kind review and recommendation! It sounds like your entire party had lovely meals. We are so happy that you were impressed with our food and service. We are so thankful for your business and support. It was a pleasure to host you, and we can't wait to see you again soon! Best, Kyle Hadden Restaurant Manager
    

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