Trackside Bar and Patio

Review summary

1. D

   Don

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent .. extremely cheerfully and pleasant server.. Attentive and knowledge Great night
   

   Trackside Bar and PatioResponded on December 4, 2024

   Don, thank you for sharing your experience! We're thrilled to hear that you enjoyed excellent service and had a great night with us. Our team takes pride in creating a cheerful and attentive atmosphere, and your kind words truly motivate us. We look forward to welcoming you back for another wonderful visit soon!
   

   Is this helpful?

   Report
2. L

   Lisa

   Toronto

   1 review

   4.0

   1 review

   Dined on December 2, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Great evening... first-time I horse racing. The staff was excellent and helped us a bit with betting. The crowd was fun. The onion rings and pita dip were good. Pass on the nachos. Good experience though.
   

   Trackside Bar and PatioResponded on December 4, 2024

   Thank you for joining us for your first horse racing experience! We're thrilled you enjoyed the lively atmosphere and our staff's assistance. Glad you loved the onion rings and pita dip—your feedback on the nachos is appreciated. We hope to see you again soon!
   

   Is this helpful?

   Report
3. C

   Carol

   Toronto

   1 review

   1.0

   1 review

   Dined on November 30, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Very disappointed with our server Tamara M. She charged us for a $14 Molten Lava Cake that was supposed to be complimentary (we had a voucher for a free dessert). When we realized she had incorrectly charged us she said once payment was made that was final, and then lied to our face and said we were not charged. I’m capable of doing simple math, and know very well we were indeed charged. We didn’t receive a copy of the bill with the price breakdown, as she took it away after payment. Instead of providing us with a copy she just insisted we weren’t charged. At that point we were just in shock that she was so unhelpful and could lie so easily, that we just left. Very disappointed in the service.
   

   Trackside Bar and PatioResponded on December 11, 2024

   We sincerely apologize for the issues you experienced, including the incorrect charge and lack of clarity regarding your bill. This is not the service we aim to provide, and we deeply regret the frustration caused. Please lets us know if we can reach out to you so we can investigate further and make this right. Thank you for your feedback—it helps us improve, and we hope to regain your trust.
   

   Is this helpful?

   Report
4. D

   Dan

   VIP

   Toronto

   12 reviews

   1.0

   12 reviews

   Dined on November 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Everyone’s food was cold and the waitress didn’t care. They need to figure things out.
   

   Trackside Bar and PatioResponded on November 18, 2024

   Dan, We’re truly sorry to hear about your disappointing experience. This is not the standard of service we aim to provide, and we apologize for the cold food and the lack of attention from our staff. Your feedback is very important to us, and we’ll be addressing these concerns with our team to ensure this doesn’t happen again. We hope you’ll give us another chance to provide the excellent experience you deserve.
   

   Is this helpful?

   Report
5. S

   Shawna

   VIP

   Nashville

   9 reviews

   3.0

   9 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Services was very slow. They need more of a selection on the menu.
   

   Trackside Bar and PatioResponded on November 11, 2024

   Shawna, Thank you for your feedback. We're sorry to hear that the service felt slow and that the menu selection didn’t fully meet your expectations. We're always looking for ways to improve and appreciate your input as we work to make each visit better. We hope to have the opportunity to serve you again!
   

   Is this helpful?

   Report
6. D

   Diane

   Toronto

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food and waiter were great. The bill came we paid with cash. The waiter took the money and never came back with the change. Didn't ask if we wanted change or anything. Should not assume that it's your tip. Probably won't go back for this reason. Very rude to do
   

   Trackside Bar and PatioResponded on November 14, 2024

   Thank you for your feedback Diane. We're glad you enjoyed the food and service, but we’re sorry to hear about the issue with your payment experience. Our team is trained to always return change unless otherwise specified, so we apologize for this oversight and understand how it may have felt presumptuous. We'll address this with our staff to ensure it doesn’t happen again. We value your feedback and would love the chance to make this right if you decide to visit us again. Thank you for helping us improve.
   

   Is this helpful?

   Report
7. T

   Tammy

   VIP

   Toronto

   1 review

   5.0

   1 review

   Dined on October 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent place to watch the races and the food is fantastic. Can’t ask for a better place or a better staff to make your experience any better
   

   Trackside Bar and PatioResponded on November 2, 2024

   Thank you so much for your wonderful review Tammy! We’re thrilled to hear that you enjoyed the races, the food, and our staff's hospitality. It’s our goal to create an unforgettable experience for our guests, and we’re glad we could make yours a memorable one. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
8. S

   Steve

   Atlantic Canada

   2 reviews

   5.0

   2 reviews

   Dined on October 25, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Always enjoy a night at the races! Staff is Great!
   

   Trackside Bar and PatioResponded on October 27, 2024

   Thank you for the wonderful feedback Steve! We're delighted to hear that you enjoyed your night at the races and that our staff helped make it a great experience. We’ll be sure to share your kind words with the team. Looking forward to welcoming you back for more exciting nights at Woodbine!
   

   Is this helpful?

   Report
9. B

   Bill

   Toronto

   1 review

   5.0

   1 review

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   WE really like the trackside bar ,but why is always so cold inside ? Year round everyone eats with their winter jackets on.
   

   Trackside Bar and PatioResponded on October 27, 2024

   Thank you for your feedback Bill ! We're glad to hear you enjoy the Trackside Bar and Patio, but we’re sorry to hear about the temperature issue. We’ll definitely share this with our team to help make the environment more comfortable. Your comfort is important to us, and we appreciate your patience. Hope to see you back soon for a cozier experience!
   

   Is this helpful?

   Report
10. M

    Michelle

    VIP

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on October 21, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Another good night at the races. It's always great to have Dee as our server
    

    Trackside Bar and PatioResponded on October 23, 2024

    Thank you for your wonderful review Michelle! We’re thrilled to hear you had another great night at the races. Dee is indeed a fantastic server, and we're glad she contributed to your experience. We look forward to welcoming you back for more exciting races soon!
    

    Is this helpful?

    Report