Trail's End Pub and Grille

Review summary

1. F

   Frank

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Hair in food. Menu does not match what they have posted her on open table. Waitress missing in action forever. Place smells dirty. Dirty plates. Gross. Would leave 0 stars if I could
   

   Is this helpful?

2. S

   Samantha

   VIP

   Boise

   6 reviews

   5.0

   6 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service, the food came out in a reasonable time, fajitas were really good!
   

   Is this helpful?

3. C

   Christian

   Unspecified

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   We ordered nachos with pulled chicken for $22… a little pricey so you’d expect them to hit the spot…. They were so so… Chips were great, cheese delicious… but chicken tasted like boiled chicken with zero seasoning totally messed up the nachos… we also ordered a rib platter and burger with fries… burger was great rib platter was awful. Very overpriced… only ate here because of the convenience of location next time we will drive off property to chilis or some local dive.
   

   Trail's End Pub and GrilleResponded 2 days ago

   Dear Christian, We’re glad to hear you enjoyed the burger and fries, but we’re truly sorry that the nachos and rib platter didn’t meet your expectations. We strive to provide flavorful, high-quality meals, and it’s disappointing to hear that we fell short. Your comments about the chicken and ribs are valuable, and we’ll be reviewing them with our culinary team to improve our offerings. We understand that convenience shouldn’t come at the cost of quality, and we appreciate the opportunity to do better. We truly appreciate your visit and hope you’ll consider giving us another try in the future. Best regards, The Camelback team
   

   Is this helpful?

4. S

   Stephanie

   New York City

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Great service from our server Kristen. She was pleasant and attentive. Food was ok, definitely pricey for what you get. Overall it was a good experience, but we were celebrating my son’s birthday, which I indicated in the reservation, and that was overlooked. That was disappointing for sure.
   

   Trail's End Pub and GrilleResponded 2 days ago

   Dear Stephanie, Thank you for taking the time to share your experience with us. We’re so pleased to hear that Kristen provided wonderful and attentive service—she will be thrilled to know she made a positive impression! However, we deeply regret that your son’s birthday celebration was overlooked. We completely understand how disappointing that must have been, especially when you took the time to make the request in advance. That is certainly not the experience we want for our guests, and we sincerely apologize for this oversight. We truly appreciate you choosing to celebrate with us, and we would love the opportunity to make it up to you. Thank you again, and we hope to welcome you back for a much more memorable celebration in the future. Best regards, The Camelback team
   

   Is this helpful?

5. L

   Laura

   VIP

   Philadelphia

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was painfully slow, food wasn’t good and overpriced for what you got.
   

   Trail's End Pub and GrilleResponded 2 days ago

   Dear Laura, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. Providing great service and quality food is important to us, and we regret that we fell short during your visit. We would love the opportunity to make things right. If you're open to it, please reach out to us with more details about your experience so we can address your concerns and improve. We appreciate your time and hope to have the chance to serve you better in the future. Sincerely, The Camelback team
   

   Is this helpful?

6. A

   Anne

   Richmond

   1 review

   5.0

   1 review

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was tasty The view of the skiers was fun
   

   Trail's End Pub and GrilleResponded 6 days ago

   Dear Anne, We're so glad you enjoyed the food and the view of the skiers! Hope to see you again soon! Sincerely, The Camelback team
   

   Is this helpful?

7. S

   Sybil

   Philadelphia

   2 reviews

   3.0

   2 reviews

   Dined on February 2, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Burgers overcooked. So loud we could barely have a conversation.
   

   Trail's End Pub and GrilleResponded 6 days ago

   Dear Sybil, We’re sorry to hear that your experience wasn’t as enjoyable as it should have been. We appreciate your feedback about the food and noise level and will share your comments with our team to improve. We’d love the chance to make it up to you—please feel free to reach out to us directly. We hope to welcome you back for a better experience in the future! Sincerely, The Camelback team
   

   Is this helpful?

8. J

   Jodie

   VIP

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   There was very good live music the night we were there. All food was hot and tasty and the service was great, too.
   

   Trail's End Pub and GrilleResponded on February 3, 2025

   Dear Jodie, Thank you for your kind review! We're so glad to hear that you enjoyed the live music, the delicious food, and the great service during your visit. It's wonderful to know that everything exceeded your expectations, and we look forward to welcoming you back for another fantastic experience! Best regards, The Camelback team
   

   Is this helpful?

9. J

   Jen

   Poconos

   1 review

   5.0

   1 review

   Dined on January 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food! The Nachos with Chicken you have to try… Delicious!
   

   Trail's End Pub and GrilleResponded on February 4, 2025

   Dear Jen, Thank you for your wonderful review! We're so glad you enjoyed the food, especially the Chicken Nachos! It's great to hear they were a hit. We appreciate your visit and hope to serve you again soon! Sincerely, The Camelback team
   

   Is this helpful?

10. L

    Lucy

    New York City

    2 reviews

    1.0

    2 reviews

    Dined on January 29, 2025

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3

    They were out of everything, could not order more than half the menu. Waited an hour for the food they did have , then my shrimp comes out raw. They make no attempts to accommodate or make up for this poor quality and even charge extra for a soda refill after all the nonsense.
    

    Trail's End Pub and GrilleResponded on January 30, 2025

    Dear Lucy, We sincerely apologize for the disappointing experience you had during your visit. Running out of menu items, long wait times, and, most importantly, receiving undercooked food are not the standard we aim to uphold and we deeply regret that we did not meet your expectations. Providing quality food and excellent service is our priority, and we clearly fell short in this instance. Your feedback will be shared with our kitchen and management team to ensure improvements are made immediately. We would appreciate the opportunity to make this right. Your experience is important to us, and we truly hope to regain your trust in the future. Best regards, The Camelback team
    

    Is this helpful?