Trail's End Pub and Grille

Review summary

1. M

   Monica

   Poconos

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The waitress and trainee we had did a wonderful job !! Awesome experience this time. Waitress made our vacation so much better her personality was outstanding and changed our entire mood. They did a wonderful birthday celebration for my daughter and she absolutely loved it will not stop talking about it thanks to you all. Food was great and service was super quick. Highly recommended.
   

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2. n

   nina

   Poconos

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our dinner took almost 3 hours. We didn’t get our drinks for 1 hour into service, the food was cold, hard and disgusting. Very dissatisfied
   

   Trail's End Pub and GrilleResponded 5 days ago

   Dear Nina, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the long wait time, as well as the food not meeting your expectations. This is not the experience we aim to provide, and we deeply apologize for the inconvenience and disappointment you faced. Your comments are important to us, and we will share them with our team to ensure that these issues are addressed moving forward. If you’re open to discussing this further, please reach out to us directly. We value the opportunity to make things right. Sincerely, The Camelback team
   

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3. T

   Tym

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on November 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had to be one of the worst experiences we have ever had. The service, the food was absolutely horrible. They didn’t offer us drink refills. The Nachos looked like our kids made them, they were awful. They didn’t clear our plates, not even the appetizers for the entire duration of dinner. We were overcharged for sides that were supposed to come with the entrée. We weren’t offered dessert even though it was my girlfriend‘s birthday and it was on our reservation, we also had the worst server on Earth. Thanks for a special birthday Trails End. I am a huge foodie in the northeast and would never leave a review like this. But this was too much of a botch for me to not say anything. Don’t waste your money, go elsewhere.
   

   Trail's End Pub and GrilleResponded on November 26, 2024

   Dear Tym, We deeply regret that your experience did not meet your expectations, especially on such an important occasion as your girlfriend’s birthday. Please accept our sincerest apologies for the issues you encountered with the service and food during your visit. The experience you described is far from the high standard we strive to deliver. We are addressing your concerns with our team to ensure situations like these do not occur again. Your mention of being overcharged and not receiving dessert for the celebration is especially concerning, and we will work to ensure these mistakes are not repeated. Once more, we sincerely apologize for your experience here and we hope to have the chance to provide you with a far better experience in the future. Sincerely, The Camelback team
   

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4. K

   Kevin

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on November 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   This was a busy holiday weekend but that should not be an excuse for tasteless food and long waits for everything,
   

   Trail's End Pub and GrilleResponded on November 12, 2024

   Dear Kevin, Thank you for sharing your experience with us. We apologize that the busy holiday weekend impacted your visit, and we're especially sorry to hear that the food and wait times didn’t meet your expectations. We understand how frustrating it can be when service falls short, regardless of how busy it is, and we’re committed to making improvements. Your feedback is essential, and we'll be addressing it with our team to ensure we can deliver a better experience, even on the busiest of days. We hope to have the opportunity to welcome you back in the future and provide a visit that meets our high standards. Sincerely, The Camelback team
   

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5. L

   Lori

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on November 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was the worst dining experience we have ever had. Took over an hour for appetizers and than over 45 mins for entree. Food and service was very poor
   

   Trail's End Pub and GrilleResponded on November 11, 2024

   Dear Lori, Thank you for sharing your feedback. We're very sorry to hear that your dining experience fell so far short of expectations. Waiting over an hour for appetizers and experiencing delays with entrees is certainly not the level of service we strive to provide, and we apologize for the inconvenience this caused. We would love the chance to make it up to you in the future and provide the quality dining experience you deserve. Once more, we sincerely apologize for the experience that you had and we hope to welcome you back soon. Sincerely, The Camelback team
   

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6. M

   Michele

   Philadelphia

   29 reviews

   vip
   5.0

   29 reviews

   Dined on November 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service & food options for a family!! Cozy atmosphere with plenty of TVs to watch sports.
   

   Trail's End Pub and GrilleResponded on November 11, 2024

   Dear Michele, Thank you, for your kind words! We’re thrilled you enjoyed our cozy atmosphere, service, and family-friendly food options. It’s great to hear the TVs added to your experience, especially for catching the game! We look forward to welcoming you back soon for more good times with family and sports! Sincerely, The Camelback team
   

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7. J

   Justin

   Poconos

   1 review

   1.0

   1 review

   Dined on November 4, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We made a reservations for a party of 4 (2 adults, 2 kids) for 8 PM. Reservations were unnecessary as the restaurant was only 1/4 full. Despite not being very busy, it took over 20 minutes after being seated for us to get our drinks (soda/water). Because it took so long for our server (Gabby) to wait on us, we decided to place our appetizer order along with our meal order. The appetizer came out a few minutes before our meal. When they brought our meals, they didn’t clear the table from the appetizer. Frustrated, I got up and cleared our table and moved the dirty plates and empty appetizer dish to an unoccupied table. My wife ordered soup and was only provided a fork. She waited several minutes to ask our server for a spoon, but as usual, she was absent. My wife ended up asking at the hostess station and got her own spoon. The fries that came with all sandwiches were ICE cold. We asked for some hot fries to replace the cold ones they gave us. And par for the course, we had to ask the hostess out front because Gabby was absent. If you’re looking for bad service and cold food for a premium price, this is your place!
   

   Trail's End Pub and GrilleResponded on November 5, 2024

   Dear Justin, We're truly sorry to hear about your disappointing experience and appreciate your honest feedback. We apologize for the delays in service and the lack of attentiveness, as well as the issues with food temperature. This is not the experience we strive to provide. Please know that we’re addressing these concerns with our team to ensure improvements are made. Thank you again for sharing your insights, and we hope to welcome you back for a much better experience in the future. Sincerely, The Camelback team
   

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8. J

   Joe

   Washington DC

   1 review

   3.0

   1 review

   Dined on November 2, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   Ambiance was great. Service was ok, but our server had a large table sat shortly after we ordered. So it was understandable that he was busy. He never really came back to check on us and get refills and we had to wait a long time get the check. Food was not very good. Typical for a resort style restaurant, expensive but low quality. The cocktails were the best part of the meal. Just go in with low expectations and you’ll be fine…
   

   Trail's End Pub and GrilleResponded on November 4, 2024

   Dear Joe, Thank you for sharing your feedback. We’re glad to hear you enjoyed the ambiance and cocktails, but we're sorry the rest of the dining experience didn’t fully meet your expectations. We apologize for the delay in service and will share your comments with our team to improve the experience, especially during busy times. Your feedback about the food quality and value is important to us as we continually work to enhance our guests’ experiences. We hope you’ll give us another chance to impress on a future visit! Sincerely, The Camelback team
   

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9. G

   Glenn

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on October 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Meals not delivered together. Gluten Free meal arrived after all other meals had been finished. Quality of food was tasteless.
   

   Trail's End Pub and GrilleResponded on October 28, 2024

   Dear Glenn, Thank you for your feedback. We apologize for the delay with your gluten-free meal and for not meeting your expectations on taste and timing. Ensuring all guests receive high-quality, flavorful dishes together is important to us, and we’ll be addressing this issue with our team. We appreciate your comments and hope you’ll consider dining with us again for an improved experience. Sincerely, The Camelback team
   

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10. J

    Jeanine

    New York City

    1 review

    5.0

    1 review

    Dined on October 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    denise was the best waitress we came back two nights in a row because of her kindness!
    

    Trail's End Pub and GrilleResponded on October 16, 2024

    Dear Jeanine, Thank you for your fantastic review! We’re so glad to hear that Denise made such a positive impression during your visits. Her kindness and exceptional service are truly valued, and we’re thrilled that you chose to return because of her! We look forward to welcoming you back for more great experiences in the future! Best regards, The Camelback team
    

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